[Wireless Router] Troubleshooting - Computer(WiFi device) cannot find the WiFi name(signal) of ASUS router

There are some situations that WiFi device(computer or phone) cannot find the WiFi name(signal) or it may be a problem with the WiFi device or the network. Please refer to the instructions below.

 

Note：

a. It is recommended to try to use other devices (laptops or other phones) to connect to the same wireless (WiFi) network to confirm whether the same situation exists.

    If it's a computer problem, it's recommended to contact your phone manufacturer for help.

b. After trying to remove the ASUS router, use other devices (laptops or other routers) to connect to your ISP modem to confirm whether situation is the same.

    If it is a problem with the ISP modem, it is recommended to contact your Internet Service Provider (ISP) to confirm the network issues.

c. Supported channels of 2.4 GHz, 5 GHz and 6 GHz WiFi differ according to each country’s local law and restrictions.

   For example, your computer's network card and wireless router both support 6 GHz, but your country/region is not available for 6 GHz, you may not be able to connect.

 

Introduces

1. Check whether your computer has a wireless network adapter and enable

2. Check whether the distance between your computer and the router is too far

3. Forget WiFi connection

4. Check your wireless router's WiFi name

5. Check if your wireless router is set to turn off or hide the WiFi signal

 

 

 

 

 

1. Check whether your computer has a wireless network adapter and enable:
  • 1-1 Type and search [ Device Manager ] in the Windows search bar
  • 1-2. Find your wireless network adapter in Device Manager.
  • 1-3 Check that the wireless network card is enabled.

    Please refer to the FAQ below

 

2. Check whether the distance between your WiFi device and the router is too far: If the distance is too far or there are obstacles, the wireless (WiFi) signal will be interfered with.

    Please place the router close to the frequently used WiFi device(computer or phone) . Shorten the distance between the WiFi device and the router and avoid obstacles, and to avoid affecting the signal strength due to the signal transmission distance.

    Please refer to the FAQ below

    If there is interference in a specific frequency band, e.g. 5G WiFi signals cannot be found, please refer to the FAQ below

 

3. Forget WiFi connection: It is recommended to delete the record of not using the WiFi name on your WiFi device(computer or phone) , then scan the WiFi and reconnect.

    Please refer to the FAQ below

 

4. Check your wireless router's WiFi name: Check if the WiFi name has changed.

     4-1 Connect your computer to the router via wired connection and enter your router LAN IP or router URL http://www.asusrouter.com to the WEB GUI.

            Please refer to How to enter the router setting page(Web GUI) to learn more. 

 

     4-2 Go to Network Map >Click icon.

     4-3 Check whether your wireless the SSID and password.

            

    Please refer to the FAQ below

 

5. Check if your wireless router is set to turn off or hide the WiFi signal: 

   5-1 Connect your computer to the router via wired connection and enter your router LAN IP or router URL http://www.asusrouter.com to the WEB GUI.

          Please refer to How to enter the router setting page(Web GUI) to learn more. 

   5-2 Go to Wireless  > Professional,  [Enable Radio] defaults to [Yes] (Enabled).

   5-3 Go to Wireless  > General,  [Hide SSID] defaults to [No] (WiFi name is not hidden).

            

    Please refer to the FAQ below

 

 

 

If you cannot solve the problem with the above solution, please contact the ASUS Product Support for assistance.