Important Information

ASUS LCD Monitor specific Warranty information for Australia and New Zealand

ASUS Australia and New Zealand LCD Monitor Warranty Policy

ASUSTeK Computer INC. Taiwan ("ASUS") warrants that this product has been manufactured, tested, and inspected to comply with industry specifications. ASUS will provide Warranty Coverage without charge if the purchased product is proven defective in material and workmanship under normal use within the Warranty Period, from the date of purchase from ASUS or its authorised Reseller. The proof of purchase must be presented to an ASUS service centre for any warranty claims.

If the product fails during normal and proper use within the Warranty Period, ASUS will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. All components repaired or replaced by an ASUS Service Centre will be under warranty for the remaining period of warranty, or for no less than 90 days.

Please keep the original packaging, in case that your product needs to be returned for repair. Original packaging provides better protection for your product during transportation. If the product is not packaged in its original box, ASUS will not be liable for any damages occurred during transit. If the product is under Warranty, the ownership of the replaced defective parts will automatically be transferred to ASUS.

ASUS products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You can find more information about the Australian Consumer Law on the ACCC website: www.accc.gov.au (see under the "For Consumers" tab). ASUS offers this Warranty in conjunction with any guarantees imposed by the Australian Consumer Law.

 

Warranty Coverage:

Three years Australia-wide ("Mainland") Pick Up Warranty for Australia

Three years New Zealand-wide ("Mainland") Pick Up Warranty for New Zealand

 

Warranty procedure for LCD monitors:

If the product is faulty within the Warranty Period, to return the LCD monitor for Warranty, please contact ASUS Support on 1300 278 788 for Australia and 0800 278 788 for New Zealand for initial phone support and troubleshooting. If a genuine problem exists, ASUS will issue an RMA (return authorisation number) for returning the product to the ASUS service centre.

  1. The LCD can be dropped into the ASUS service centre location Monday to Friday 9 am to 6 pm (AEST/AEDT, or NZST/NZDT) except public holidays.
  2. Pickup and return service will be organised by ASUS using the designated freight carrier. Before sending the product back. RMA number must be clearly marked outside of the original packaging with the service centre address provided. The product will be returned without notice if the RMA number is not visible upon receiving the product
  3. ASUS is not responsible for any damage or loss in transit by the freight carrier
  4. If full packaging is not provided, ASUS may charge for the packing to return the product

 

DOA Policy for LCD monitors:

ASUS will regard the LCD to be "Dead on Arrival (DOA)" if it does not "power on" or operate to the specifications and standards as per the manual or bears physical manufactured damage within the first thirty calendar days after purchase. Such a product must be presented back to the ASUS Reseller within the same period with all the accessories and its original packaging, however, we recommend that you contact the ASUS Support on 1300 278 788 for Australia and 0800 278 788 for New Zealand to pre-screen and troubleshoot any product before presenting the product back to the Reseller. The Reseller will also check if the unit is complete and perform an initial check-up.

 

Warranty Exclusion for DOA/RMA:

The customer bears the cost of repair/freight for the following:

  1. Damaged parts or components not sold or manufactured by ASUS
  2. Parts repaired or replaced by parties other than ASUS Authorised Service Centres
  3. There is damage caused by an external electrical fault, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions;
  4. There is damaged caused by improper installation or improper connection to the display device
  5. Units purchased outside the service coverage region;
  6. No-Fault found and other excluded circumstances.
  7. The Warranty also ceases if damaged by: use for which it is not designed/ accidents/ misuse / incorrect voltage

 

This Limited Warranty does not apply to: ("EXCLUDED CIRCUMSTANCES")

  1. Removed, revised, defaced, or damaged Warranty seals and/or original factory serial numbers;
  2. Damage resulting from improper installation, including, but not limited to, incorrect or insufficient electric power supply (Refer to the user's guide for proper installation procedures and power supply requirements.);
  3. Defects resulting from long-term improper use;
  4. Damage (including cosmetic damage such as scratches, spots, or dents), failure, loss, or personal injury due to misuse, abuse, negligence, improper maintenance and storage, or acts of nature;
  5. Damage incurred while being transported or moved by the customer;
  6. Damage resulting from virus infection or installation of illegal software.

Register your product online at account.asus.com. The information you provide will benefit you in receiving updated ASUS product information.

 

Important Information

Pixel functionality:

Your LCD contains more than one million individual pixels. Sometimes, a number of these pixels do not function normally. Your LCD has been inspected and found to comply with the manufacturer's Defective Dot Policy. A pixel (picture element) consists of sub-pixels: one red, one green, and one blue dot. A transistor drives each dot. When a transistor becomes defective, the corresponding dot may become permanently bright or dark.

A Bright dot is a white or sub-pixel that is always on under BLACK pattern. A Dark dot is a black or sub-pixel that is always off under any pattern.

 

LCD Panel Bright/Dark Dot Warranty & Regulation

Since LCD panel is made up of millions of microelectronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. By ISO 13406-2 standards, ASUS conforms to the acceptance level between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of dots, then, it is considered as an acceptable LCD monitor. In addition, the Premium Range of ASUS LCDs offers a unique Zero Bright Dot (Zero Bright Dot) warranty. Please refer to ASUS LCD Monitor Bright/Dark Dot Warranty Table below.

 

Taking care of your LCD:

  1. Turn off the LCD if you will not use it for a long time. Doing this will help you save electric power consumption and prolong your LCD's life.
  2. Do not touch the LCD with your fingers, sharp, and/or hard object so as not to scratch the LCD.
  3. Use monitor-cleaning sheet to lightly wipe off the dirt from the LCD. Do not use your fingers!
  4. Do not use any chemicals or detergents to clean the LCD.
  5. Use a screen saver to avoid the damage caused by long-term static (non-moving) images displayed.

 

ASUS LCD Monitor Warranty Table:

Casing

Panel

Parts and Accessories (optional)

3 Years

3 Years

1 Year (cables and bundled gifts are excluded from the warranty)

 

Applied Models: General Zero Bright Dot Models

After Purchase

Bright Dot

Dark Dot

12 months

0

≦5

13~36 months

≦3

≦5

 

Applied Models: PA Series

After Purchase

Bright Dot

Dark Dot

36 months

0

≦5

 

Applied Models: Non-Zero Bright Dot Models

After Purchase

Bright Dot

Dark Dot

36 months

≦3

≦5

 

  1. A Pixel consists of sub-pixels: one red, one green and one blue dot. A bright dot is a sub-pixel that is always on under Black pattern. A dark dot is a sub-pixel that is always off under any pattern.
  2. Micro Dot, less than or equal to 1/2 dot (50μmφ), is excluded in the warranty
  3. Non-Zero Bright Dot/Zero Bright Dot warranty models may vary from different regions.