Warranty Replacement Options & Instructions(in EUROPE)

ASUS ARS Team (Advanced Replacement Service) offers the ability for S.I. (System Integrator), V.A.R. (Value Added Reseller), and end customers (for workstation Motherboard only) exclusively to arrange for the replacement of defective ASUS server barebone, server motherboard, and workstation motherboard products. This Return Replacement term contains instructions for S.I., V.A.R. and end customers (Workstation motherboard only) to obtain a Return Replacement RMA and return the product to ARS Team in exchange for a replacement.

FIVE STEPS TO ADVANCED REPLACEMENT

• Contact ASUS ARS Team via E-mail or phone for technical assistance & problem diagnostic of ASUS Workstation motherboard, server barebone and server motherboard product:
  Server / Workstation Support Email: advance.rma.eu@asus.com
  Server / Workstation Support Phone Line: +31-(0)591-5-70292/+420-596-766-892
• If the problem is determined as hardware failure by ASUS, Customer may proceed to request Advance Replacement RMA Service.
• Fill out the ARS Request Form. All required details; including Product Information, System Configuration & Defective Part Information, Applicant & Shipping Information, Billing Information and Credit Card Information, must be filled in correctly.
• Send the complete ARS Request Form to ASUS ARS team via Fax or e-mail. ASUS ARS team will issue an RMA number after acknowledging the receipt of ARS Request Form from Customer.
  ASUS ARS team Fax Number: +31-(0)591-666853/+420-596-766-329
  ASUS ARS team Email: advance.rma.eu@asus.com
• ASUS will ship the replacement the same working day if the request is made before 2 PM (GMT+1:00) for delivery next day. In case there are delays in shipment we will let you know immediately. ASUS will arrange pick up the defective units for you with ASUS forwarder. You do not need to pay any shipping expense for both ways shipment.

NOTE

• ASUS Advanced Replacement RMA Service (hereinafter the "ARS") will be applied to EU (European Union) Region.
• ASUS ARS Call center working hours is Mo-Fri, 8:00-16:30 (CET) (GMT+1:00)
  
• Among ASUS server motherboard products, all Intel-based/Serverworks-based 533MHz FSB server motherboards or later models are applicable to ARS; earlier models will not be applicable for ARS.
• ASUS server barebone products; such as AP130D/D5, AP1700-S4/S5, AP1600R-S4/S5, AP140R, AP160R-S or later models are applicable to ARS;earlier models will not be applicable for ARS.
• Among ASUS workstation motherboards, all Intel-based models whose model name starts from P9, or Z9, like P9X79 WS or Z9PE-D8 WS are applicable to ARS; earlier models earlier models will not be applicable for ARS.
• For Server barebone, Only limited parts; which might influence the system function & operating, will be applicable to ARS: for instance, fans, boards, cards & power supply units.
• Among ARS-serviceable parts, all bridge boards, riser cards and fans (except fan modules for AP160R/AP1600R-S4/AP1600R-S5) are not required to be returned if being determined as defective by ARS Team. However, Customer's providing valid evidences will be absolutely necessary.
• In normal condition, the replacement product could be expected to ship out the same working day of ARS request if the RMA number is issued before 2 PM. If the RMA number is given after 2 PM (GMT+1:00), the delivery of the replacement product shall be arranged for the next working day. Customer will be asked for a credit card number to secure the replacement. Based on the posting/receive date, Customer's account will only be billed for defective product(s) not received at ASUS site within 30 days.
• ARS functions in the working days ONLY. If Customer applies for ARS 1 day before weekend or national holiday, the shipment of the replacement part shall be postponed until next available working day.
• Customer will be asked to place a given RMA number on the packing material of defective product.
• An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to the customer at their own expense.
• If ASUS site has not received the defective product by the 30th day, Customer's account would be billed with the total costs of provided ARS service (replacement product price, shipping and handling costs) and ASUS ARS Team would not accept any return of defective product for that RMA.
• ASUS ARS Team will examine if the defect is caused by man-made within 3 working days after the receipt of defective part from Customer. If CID (Customer-Induced Defect) is found after inspection, Customer will be informed via e-mail within 1 working day. Once Customer agrees with the inspection results proved by pictures, an extra service fee including repair, handling and shipping costs, will be billed to Customer. If CID is determined as irreparable, the price of replacement product shall be also charged.
• CID REPAIR CHARGE TABLE (Exclude Shipping Charge)

● Please click here to download ARS Reguest Form