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Experience unrivaled quality and durability with our US military-grade certified laptops.
With our global network of warranty service centers, rest assured
your laptops are protected, anywhere and everywhere you go.
Service and warranty coverage may vary depending on region and country.
Get the support you need, both immediate and remote.
Enjoy greater peace of mind with ASUS 7-Day DOA Replacement Guarantee, ensuring a worry-free start with your new ASUS laptop.
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With support available in over 80 countries, we deliver a truly global service
experience wherever you go. We're always here to provide fast, dependable assistance for you.
please refer here for the latest updates and eligible regions
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FAQ
Warranty Package
Repair Service
The ASUS Perfect Warranty is designed to provide comprehensive protection against unexpected accidents that standard warranties don't cover. This includes:
- Liquid Damage: Accidental spills on or in the device.
- Electrical Surges: Damage caused by power fluctuations.
- Accidental Damage: Screen breakage, drops, falls, or other collisions.
Exclusions: Please note that this warranty does not cover theft, loss, natural disasters (such as fire, flood, or rain), or any intentional damage. All claims are subject to verification by ASUS technical staff.
Your laptop comes with a 2-year International Warranty for hardware defects. In addition, the ASUS Perfect Warranty provides "Local Accidental Damage Protection" during your first year of ownership.
- Coverage Start: Begins on the date of purchase.
- Duration: Lasts for 12 months.
- Limit: This accidental coverage can be claimed only once per product during that first year.
Yes, you can extend your protection through purchasing ASUS Additional Warranty package from ASUS local stores
Yes, the ASUS Perfect Warranty require registration.
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How to register: You can do this through the MyASUS app pre-installed on your laptop or via the ASUS Member Portal.
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Time Limit: You must register your product within 90 days (in some regions, 60 days) of the purchase date to activate the accidental damage coverage.
If you cannot find the sticker on the bottom of your laptop, you can find it digitally through different wyas:
- MyASUS: Open the MyASUS app; the serial number is usually displayed on the home dashboard.
- BIOS: Restart your laptop and tap F2 repeatedly until the BIOS screen appears. The S/N will be listed under "Information."
- Command Prompt: Press the Windows Key, type cmd, and enter the following command: wmic bios get serial number
For details, please refer to this video
No. Official ASUS policy states that the manufacturer's warranty and Warranty extension packages are non-transferable and apply only to the original purchaser. Please refer to Limitations of Liability in support page.
You do not need to purchase it separately; the standard warranty and the first year of Perfect Warranty are automatically included.
If you want to extend this coverage, you would then buy "Premium Care" via the MyASUS app or the ASUS store. Check Premium Care for More Details.
*Service and warranty coverage may vary depending on different product line and region.
Please refer to the warranty info here
- The Original Invoice/Receipt: Must show the date of purchase and dealer information.
- The Warranty Card: Completed with your product details.
- A Valid Photo ID: Required for walk-in centers to verify the claimant.
- RMA Form/Number: If you are mailing it in, you will need the Return Merchandise Authorization number provided by ASUS Support.
Yes, for standard hardware defects. Most ASUS laptops come with a 2-year International Warranty.
- How it works: You can take your laptop to an authorized ASUS service center in any country that supports the International Warranty program.
- Exceptions: Accidental damage coverage (Perfect Warranty) is often Local Only and may not be available outside the country of purchase.
You have three ways to request a repair under warranty.
- MyASUS App: The fastest way. Open the app, go to "Customer Support," and select "Repair Service."
- Online Support: Visit the ASUS Official Support Site to start an RMA request.
- Walk-in: Visit an authorized Service Center in person.
The standard turnaround time is typically 7 to 14 business days. This depends on:
- Availability of replacement parts.
- Shipping time (if using a courier).
- The complexity of the repair.
Yes, but it will be a "Paid Service." Once the warranty expires, ASUS can still repair your device, but you will be responsible for:
- The cost of spare parts.
- Labor/Service fees.
- Two-way shipping costs.
- Walk-in Centers: Usually do not require an appointment, but it is highly recommended to check the local service center's hours first.
- On-site Service: If your warranty includes "On-site" repair, you must schedule a time with a technician via ASUS Support.