[NUC] Bluetooth* Not Working on NUC

Resolution

If you're having issues with Bluetooth, such as missing Bluetooth devices or intermittent connectivity, simply powering down and powering the device back on will commonly fix the issue. After trying that, perform these other troubleshooting steps if the problem continues.
 

StepDetails
Check BIOS

Check that Bluetooth is enabled in BIOS:

  1. Press F2 during boot to enter BIOS Setup.
  2. Go to Advanced > Devices > Onboard Devices.
  3. Check the box to enable Bluetooth.
  4. Press F10 to save and exit BIOS.
Disable and re-enable Bluetooth

Try disabling and then re-enabling Bluetooth:

  1. Press F2 during boot to enter BIOS Setup.
  2. Go to Advanced > Devices > Onboard Devices.
  3. Uncheck the box to disable Bluetooth.
  4. Press F10 to save and exit BIOS.
  5. Shutdown the NUC.
  6. Remove the power cord from the NUC, then reconnect it.
  7. Turn the NUC back on and press F2 during boot to enter BIOS Setup again.
  8. Go to Advanced > Devices > Onboard Devices.
  9. Check the box to enable Bluetooth.
  10. Press F10 to save and exit BIOS.
  11. Shutdown the NUC.
  12. Remove the power cord from the NUC, then reconnect it.
  13. Turn the NUC back on.
Check Bluetooth driversInstall the latest Bluetooth drivers available on Download Center for the NUC.
BIOS recoveryTry a BIOS Recovery.
Check antennas

For NUCs where the wireless adapter is installed in an onboard slot:

  1. Open the chassis.
  2. Make sure the antennas are properly connected to the adapter.
  3. Try re-seating the adapter (remove it from the slot and re-insert it). 
  4. Close the chassis.


If these troubleshooting steps don't fix the issue, contact Customer Support for assistance.