[NUC] Statement and Solution Regarding ASUS NUC 14 Pro AI Mini PC Support for Windows 11 Copilot+ PC Recall Function
Applicable Models: ASUS NUC 14 Pro AI Mini PC (NUC14LNK)
Question: Why is the Windows 11 Copilot+ PC Recall function unavailable on my ASUS NUC 14 Pro AI Mini PC device?
Answer: ASUS has recently identified a compatibility issue between the BIOS ME (Management Engine) settings of the ASUS NUC 14 Pro AI Mini PC series and the upcoming Windows 11 Copilot+ PC Recall function. The primary reason is that Microsoft updated the system requirements after the New Product Introduction (NPI) stage, adding Secured Core PC as a mandatory configuration, which was not aligned with the original production plan.
As a result, the Recall feature is not available on some currently shipped devices.
ASUS Proactive Solution: ASUS fully understands your expectations for Copilot+ AI features. To protect your rights and ensure the best user experience, ASUS is proactively offering an upgrade and inspection service for end-users who currently own the aforementioned model:
•If you encounter issues with the Windows 11 Copilot+ PC Recall function on your ASUS NUC 14 Pro AI Mini PC, we recommend contacting your local ASUS sales team or customer service center for further guidance.
•This issue affects devices manufactured in 2025 with serial numbers starting with T1, T2, T3, T4, or T5. You can locate the serial number on the product packaging.
•For customers who require this function, ASUS will provide an exclusive hardware upgrade and inspection solution.
•We will assist in arranging the repair service at the earliest opportunity to ensure your device fully supports the latest features.
Thank you for your continued support of ASUS NUC. We sincerely apologize for any inconvenience caused by this specification change. ASUS remains committed to providing you with the highest quality products and services.