Support While You’re Safe at Home

Last Update : 2020/05/13

Do you need technical support while you work, study, or relax from home? ASUS is here to assist you.

Adjusting to the current social and technological landscape can be challenging. While safe-at-home, you may run into technical difficulties while you’re working, distance learning, or streaming your favorite content. ASUS is here to help. We’ve compiled some of the most frequently asked questions and user resources to help with troubleshooting. For new devices or equipment, be sure to check out our ASUS Stay at Home page for more 

First time working or learning from home? Here’s how to get started:

• Define your workspace with ergonomics and wellness in mind, being sure to have sufficient light and comfortable, supportive seating
• Reduce the amount of distractions in your individual workspace to maintain a high-level of productivity
• Ensure your wireless network is set with secure encryption and, if necessary, your office VPN is set properly
• Remember to balance your days out with restful sleep, adequate exercise, and plenty of screen downtime

Network Connection

Both Remote video meetings and online courses need a stable and fast internet connection. Connection quality also affects your efficiency. If you find your connection quality is not good, you can refer to the suggested articles below:

• Troubleshooting - Wireless Network Problems
• Troubleshooting - The cable network problems of Notebook
• Troubleshooting - WiFi Signal is often disconnected
• How to improve reception of wireless signals (reduce wireless interference)

Webcam

Video calls can make your remote meetings/courses more productive, vivid, and even fun. However, some problems may occur with your webcam. In addition to basic maintenance, lens cleaning, and light adjustment, you can also troubleshoot your webcam using the article below.

• Troubleshooting - Notebook's camera problem

Speaker and Microphone

Clear sound is also necessary for successful video meetings and online courses. If your computer speaker/microphone needs troubleshooting, you can review the suggested solution from the article below.

• Sound (Speakers/Microphones) problems on ASUS laptops - Troubleshooting

LCD Monitor

An external monitor can be a powerful tool when working from home. If you run into issues with your monitor, use the suggested solutions from the articles below.

• Adjust the screen setting via MyASUS - Effect after the adjustment Splendid and Tru2Life
• Troubleshooting for LCD and the external monitor

MyASUS APP

If you find other problems on your device, including hardware issues, you can find other recommended solutions and troubleshooting guides via the MyASUS app.

• Introduction and Download MyASUS
• Introduction of MyASUS feature
• Use MyASUS for Hardware Diagnosis
• Use Link to MyASUS to raise the efficiency

If you need more support or assistance, please refer to the following:

ASUS Official Support Website

ASUS Support YouTube channel

More ASUS Service:

Repair Center

Repair Status