[ZenFone/Pad] I can't hear the caller on the phone | Official Support

ASUS Support FAQ

FAQ

Product ASUS ZenPad 7.0 (Z370CG), ASUS ZenPad 7.0 (Z370KL), ASUS ZenPad 8.0 (Z380KL), ASUS ZenPad C 7.0 (Z170CG), ASUS ZenPad C 7.0 (Z170MG)

[ZenFone/Pad] I can't hear the caller on the phone

Please follow the steps below for troubleshooting:

1. Press the Volume Up key to increase the volume during a call.

2. Receiver Test: " Support" > "ZenUI Help" > "Device Care" > "Receiver Test"

3. Connect your phone with a bluetooth headset to test.

4. Dial another number to test if your receiver works well.

5. Reboot your phone.

6. Update the firmware to latest version: Go to Settings > About > System update > Check Update.

7. Access Safe Mode : By long pressing the Power key > Tapping and holding Power Off > Tapping OK. If your phone works well in Safe Mode, there may be some 3rd apps that are causeing the malfunction. Please reboot your phone and check again.

8. Backup your data and perform a Factory Data Reset.

If the above steps don't resolve the issue, please contact ASUS Product Support for help.

Was this information helpful?

Yes No

Contact Support

Please contact with us if the above information cannot resolve your problem

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
Brand and product names mentioned are trademarks of their respective companies.

ASUS Support FAQ