[Wireless Router] Troubleshooting - Computer cannot find the wireless router | Official Support

ASUS Support FAQ

FAQ

[Wireless Router] Troubleshooting - Computer cannot find the wireless router

1. Check whether your computer has a wireless network adapter:

1-1. Windows logo key keyboard shortcuts in Windows 7. Press “Windows logo key“ + “R key”, and then open the Run dialog box, Key in devmgmt.msc, and then open the Device Manager.
1-2. Expand Network adapters.
1-3. Look for a network adapter that might have wireless in the name.

2. Check whether your wireless adapter can search for the wireless SSID nearby.

Select the Network or Wireless icon in the notification area.

If you have problems with your Wi-Fi network when using the Windows 10/11, please refer to Fix Wi-Fi connection issues in Windows (microsoft.com) for more troubleshooting information.

If you have problems with your Wi-Fi network when using Mac OS X, please refer to Apple support site Related FAQ: Manage the Wi-Fi connection on your Mac and How to troubleshoot Wi-Fi connectivity.

3. Confirm the SSID and password you key in are correct

3-1. Connect your computer to the router via wired connection and enter your router LAN IP or router URL http://www.asusrouter.com to the WEB GUI.

Please refer to How to enter the router setting page(Web GUI) (ASUSWRT)? to learn more.

3-2. Click

3-3. Check whether your wireless the SSID and password.

4. Check your router is NOT set to Hide SSID

4-1. Enter https://router.asus.com to the WEB GUI.

4-2. Go to [Wireless] >> [General]

4-3. Check whether Hide SSID.

If you cannot solve the problem with the above solution, please contact the ASUS Product Support for assistance.

How to get the (Utility / Firmware)?

You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center.

If you need more information about the ASUS Download Center, please refer this link.

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