[Troubleshooting] Why can't I enter the Settings page? | Official Support

ASUS Support FAQ

FAQ

[Troubleshooting] Why can't I enter the Settings page?

1. Please refer to the following two FAQs

[FAQ] How to login to ASUS wireless router settings page? (Blue GUI)

[FAQ] How to enter the GUI of router? (ASUSWRT)

2. Please confirm that your router has correct WAN connection.

Below we take RT-AX88U for example, for other models, please refer to the user manuals in the ASUS Download Center.

Please connect your computer to wireless router via wired connection.

a. Insert your wireless router’s AC adapter to the DC-IN port and plug it to a power outlet.

b. Use another network cable, connect your modem to your wireless router’s WAN port.

c. Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet.

d. Use the bundled network cable, connect your computer to your wireless router’s LAN port.

Notice: After connect to power supply, remember to press the Power button to turn on the router.

3. Please make sure your adapter is set to obtain IP automatically

Please refer the [Microsoft FAQ] Change TCP/IP settings.

4. Please confirm the web browser did not set up a Proxy Server.

(1). In Internet Explorer, on the Tools menu, click Internet Options.

(2). On the Connections tab, click LAN Settings.

5. Try to use Device Discovery to find your wireless router

Desktop：Start>>All Programs>> ASUS Utility >>Model name >> Device Discovery

[ASUS Device Discovery]Find IP address of your device (for Windows OS)

[ASUS Device Discovery]Find IP address of your device (for Mac OS X)

[ASUS Device Discovery]Find IP address of your device (for Android)

[ASUS Device Discovery]Find IP address of your device (for iOS)

6. Restore the router to default settings, then try again to open the Settings page.

There is a Reset Button on the back of the router. When the router is powered on, press and hold the Reset Button (approximately 5 secs) until the Power LED starts flashing, then release the Reset button.

※Notice：If the router is restored to default, then you'll need to re-enter your information

7. Please try to execute rescue mode.

Please refer the [FAQ]How do I use the rescue mode of a router?

If your problem cannot be solved, please contact the ASUS Call Center for assistance.

You can find ASUS Call Center information at: https://www.asus.com/support/callus

How to get the (Utility / Firmware)?

You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center.

If you need more information about the ASUS Download Center, please refer this link.

Was this information helpful?

Yes No

Contact Support

Please contact with us if the above information cannot resolve your problem

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
Brand and product names mentioned are trademarks of their respective companies.

ASUS Support FAQ