[Notebook/Desktop/AIO/MiniPC] Troubleshooting - Bluetooth Functionality Anomaly Issue

If you experience that the Bluetooth issues (such as Bluetooth cannot connect, doesn’t work, often disconnected, Bluetooth icon is missing, or exclamation mark appeared in Bluetooth of device manager, etc.), please refer to the following troubleshooting steps.

Note: The Bluetooth wireless signal between computer and Bluetooth accessory might be interfered. We suggest moving the computer and Bluetooth accessory closer together, then make sure there are no objects between both to make a good connection.

 

To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix Bluetooth connection problems.
https://www.youtube.com/watch?v=d_HhGAEqMPY

 

Please go to the corresponding instruction based on the current Windows operating system on your computer:

 

Windows 11 operating system

Table of Contents:

 

Make sure the Bluetooth is Turned On in Windows

  1. Click the [Start] icon on the taskbar①, then select [Settings]②.   
  2. Select [Bluetooth & devices]③, then make sure [Bluetooth] is turned on④.   
  3. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Make sure your PC has the Bluetooth function and enabled

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.   
  2. In [Device Manager], whether the [Bluetooth]③ is existing in the list.   
    Note: If the [Bluetooth] is not existing, your PC does not support it. If the [Bluetooth] is existing, continue to the next step.   
  3. Click the arrow next to [Bluetooth]④. If there is an [arrow marked]⑤ on the Bluetooth icon which is meaning the Bluetooth is disabled, then right-click [Intel(R) Wireless Bluetooth(R)] and select [Enable device]⑥.   
    Note: The device name may be different based on different models.   
  4. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Update and confirm BIOS / Windows packages / drivers with the latest version on your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Turn the computer off completely

Click the [Start] icon on the taskbar①, select the [Power] icon②, then press and hold the [Shift] key③ on the keyboard as well as select [Shut down]④ at the same time. Your computer will be turned off completely.

After turning the computer off completely, please restart your computer and check whether the problem is resolved. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Run Bluetooth Diagnosis via MyASUS

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②.   
    If there is no result searched that means your computer may not install it, and please refer to How to install MyASUS.   
  2. In MyASUS, select [Customer Support]③.   
  3. In [System Diagnosis]④, select [Bluetooth] check item of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.   
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app.   
  4. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Check for the Bluetooth driver update

  1. In [Device manager], right-click [Intel(R) Wireless Bluetooth(R)]①, then select [Update driver]②.   
    Note: The device name may be different based on different models. Make sure your computer is in an available network environment, then connect to internet because it is an online update process.   
  2. Click [Search automatically for updated driver software]③.   
  3. Windows is searching online for drivers.   
  4. If an update is unavailable or update is finished but the issue persists. Click [Close]④ and continue to the next step.   

Back to Table of Contents

 

Uninstall the Bluetooth driver, then download and install it from ASUS support site

Note: The vendor name of the Bluetooth device may be different even the same model. The vendor name will be used on next steps to pair driver on the ASUS support site, please record it properly. (The vendor name of the Bluetooth device is [Intel] as an example.)

  1. In [Device manager], right-click [Intel(R) Wireless Bluetooth(R)]①, then select [Uninstall device]②.   
  2. Check the box to [Delete the driver software for this device]③, then select [Uninstall]④.   
  3. Download and install the Bluetooth driver from the ASUS support site. Learn more about How to search and download drivers.   
    Note: Search for the Bluetooth driver paired with the vendor name which is used on your computer. The vendor name of the Bluetooth device is [Intel] as an example.   
  4. Please restart the computer and try to pair or connect the Bluetooth accessory after installing the driver. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Run Bluetooth Troubleshooter

  1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.   
  2. Select [Other troubleshooters]③.   
  3. Click [Run]④ on the Bluetooth option.   
  4. Follow the on-screen prompts to detect and resolve problems. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Use Restore Point to restore the system

If the Bluetooth problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Reset the system

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Back to Table of Contents

 

Q & A:

Q1: Why is the Bluetooth icon missing in the taskbar?

A1: Please follow the below steps to show the Bluetooth icon in the taskbar.

  1. Type and search [Bluetooth and other devices settings] in the Windows search bar①, then click [Open]②.   
  2. Turn on the Bluetooth function③.   
    Note: If you cannot turn on the Bluetooth function or there are other problems, please refer to the above troubleshooting steps.   
  3. Scroll down to the bottom of this page, then select [More Bluetooth settings]④.   
  4. Check the box to [Show the Bluetooth icon in the notification area]⑤ and then select [OK]⑥, the Bluetooth icon will show in the taskbar.   

Back to Table of Contents

 

If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below! 

 

 

Windows 10 operating system

Table of Contents:

 

Make sure the Bluetooth is Turned On in Windows

  1. Click [Start menu]①, then click [Settings]②.   
  2. Select [Devices]③, then make sure [Bluetooth] is turned on④.   
      
  3. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Make sure your PC has the Bluetooth function and enabled

  1. Right-click [Start menu]①, then select [Device Manager]②.   
  2. In [Device Manager], whether the [Bluetooth]③ is existing in the list.   
    Note: If the [Bluetooth] is not existing, your PC does not support it. If the [Bluetooth] is existing, continue to the next step.   
  3. Click the arrow next to [Bluetooth]④. If there is an [arrow marked]⑤ on the Bluetooth icon which is meaning the Bluetooth is disabled, then right-click [Intel(R) Wireless Bluetooth(R)] and select [Enable device]⑥.   
    Note: The device name may be different based on different models.   
  4. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Update and confirm BIOS / Windows packages / drivers with the latest version on your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Turn the computer off completely

Click the [Start] icon on the far left of the taskbar①, select the [Power] icon②, then press and hold the [Shift] key③ on the keyboard as well as select [Shut down]④ at the same time. Your computer will be turned off completely.

After turning the computer off completely, please restart your computer and check whether the problem is resolved. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Run Bluetooth Diagnosis via MyASUS

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②.   
    If there is no result searched that means your computer may not install it, and please refer to How to install MyASUS.   
  2. In MyASUS, select [Customer Support]③.   
  3. In [System Diagnosis]④, select [Bluetooth] check item of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.   
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app.   
  4. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Check for the Bluetooth driver update

  1. In [Device manager], right-click [Intel(R) Wireless Bluetooth(R)]①, then select [Update driver]②.   
    Note: The device name may be different based on different models. Make sure your computer is in an available network environment, then connect to internet because it is an online update process.   
  2. Click [Search automatically for updated driver software]③.   
  3. Windows is searching online for drivers.   
  4. If an update is unavailable or update is finished but the issue persists. Click [Close]④ and continue to the next step.   

Back to Table of Contents

 

Uninstall the Bluetooth driver, then download and install it from ASUS support site

Note: The vendor name of the Bluetooth device may be different even the same model. The vendor name will be used on next steps to pair driver on the ASUS support site, please record it properly. (The vendor name of the Bluetooth device is [Intel] as an example.)

  1. In [Device manager], right-click [Intel(R) Wireless Bluetooth(R)]①, then select [Uninstall device]②.   
  2. Check the box to [Delete the driver software for this device]③, then select [Uninstall]④.   
  3. Download and install the Bluetooth driver from the ASUS support site. Learn more about How to search and download drivers.   
    Note: Search for the Bluetooth driver paired with the vendor name which is used on your computer. The vendor name of the Bluetooth device is [Intel] as an example.   
  4. Please restart the computer and try to pair or connect the Bluetooth accessory after installing the driver. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Run Bluetooth Troubleshooter

  1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.   
  2. Select [Additional troubleshooters]③.   
  3. Select [Bluetooth]④, then click [Run the troubleshooter]⑤.   
  4. Follow the on-screen prompts to detect and resolve problems. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Use Restore Point to restore the system

If the Bluetooth problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

Back to Table of Contents

 

Reset the system

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Back to Table of Contents

 

Q & A:

Q1: Why is the Bluetooth icon missing in the taskbar?

A1: Please follow the below steps to show the Bluetooth icon in the taskbar.

  1. Type and search [Bluetooth and other devices settings] in the Windows search bar①, then click [Open]②.   
  2. Turn on the Bluetooth function③, then select [More Bluetooth options]④.   
    Note: If you cannot turn on the Bluetooth function or there are other problems, please refer to the above troubleshooting steps.   
  3. Check the box to [Show the Bluetooth icon in the notification area]⑤ and then select [OK]⑥, the Bluetooth icon will show in the taskbar.   

Back to Table of Contents

 

If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!