[Notebook] Troubleshooting - How to fix CD/DVD drive problems
If you experience the CD/DVD drive problems, please refer to the cases and its troubleshooting steps.
● CD/DVD drive is not recognized
● CD/DVD drive cannot read discs
If you experience that the CD/DVD drive tray is stuck after pressing the eject button, please refer to the following troubleshooting steps.
**Tips: The Eject button may be different based on different models, please refer to the User Manuals.
1. Type and search [File Explorer] in the Windows search bar①, then click on [Open]②.
2. In the File Explorer window, click on [This PC]③.
3. In the This PC window, select for the [disc drive that is stuck] and right-click the icon④, then click on [Eject]⑤.
4. The CD/DVD drive tray should open. If the problem persists, please continue the following steps.
5. Find the small hole on the faceplate of CD/DVD drive. This is manual eject hole.
※ Note: Use the manual eject hole only when the electronic eject button does not work.
**Tips: The Manual Eject hole may be different based on different models, please refer to the User Manuals.
6. To manually eject the optical drive tray, insert a straightened paper clip into the manual eject hole until the drive tray opens For more details, refer to the Using the optical drive section.
● CD/DVD drive is not recognized
If CD/DVD drive is not seen in the File Explorer, it means Windows does not recognize the drive, please refer to the following troubleshooting steps.
1. Update BIOS to the latest version, learn more about
How to use Winflash to update the BIOS version in Windows system
How to use EZ Flash to update the Notebook BIOS version
Update Windows and drivers
Check Windows Update, learn more about How to execute Windows Update.
2. Enable and reinstall driver in Device Manager
2-1. Type and search [Device Manager] in the Windows search bar①, then click on [Open]②.
2-2. Check on the arrow next to [DVD/CD-ROM drives]③, then right-click on [drive that is not recognized]④ and select [Enable device]⑤. To test if Windows is able to recognize the drive.
If the [Enable device] option does not display that is meaning the drive is enabled already, please continue to the next step.
2-3. Uninstall the driver of CD/DVD drive. Right-click on [drive that is not recognized]⑥ and select [Uninstall device]⑦.
2-4. Click on [Uninstall]⑧.
2-5. Restart the computer. The driver will be automatically installed after the computer restarts. To test if Windows is able to recognize the drive.
3. Use the Hardware and Devices troubleshooter
3-1. Type and search [Troubleshoot settings] in the Windows search bar①, then click on [Open]②.
3-2. In the Troubleshoot window, select [Video Playback]③ and click on [Run the troubleshooter]④.
3-3. Follow the on-screen prompts to detect and resolve problems. If the drive is still missing after using the troubleshooter, continue to the next step.
4. Use Restore Point to restore the system
If you ever create a restore point or an automatic system restore point, try to restore the system to restore point which is closest to the last normal startup of the system, learn more about How to use restore point to restore the system.
5. Reset the system
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system, learn more about
Windows 10 – How to reset the system and remove all of my personal files
Windows 10 – How to reset the system and keep my personal files
If you experience that the disc does not run or play when you load a disc into CD/DVD drive, please refer to the following troubleshooting steps.
1. Confirm if the disc is causing the problem
1-1. Clean the disc and check for damage: Clean any dust or smudges from the disc with cleaning solutions and a lint free cloth. If there is significant damage to the playing surface, replace the disc.
1-2. Confirm the disc type: Refer to the User Manual to confirm if your disc type is supported to CD/DVD drive, learn more about How to search and download User Manual.
1-3. Confirm if your computer has been installed compatible playback software.
2. Update BIOS to the latest version, learn more about
How to use Winflash to update the BIOS version in Windows system
How to use EZ Flash to update the Notebook BIOS version
Update Windows and drivers
Check Windows Update, learn more about How to execute Windows Update.
3. Reinstall driver in Device Manager
3-1. Type and search [Device Manager] in the Windows search bar①, then click on [Open]②.
3-2. Uninstall the driver of CD/DVD drive. Check on the arrow next to [DVD/CD-ROM drives]③, then right-click on [drive that cannot read discs]④ and select [Uninstall device]⑤.
3-3. Click on [Uninstall]⑥.
3-4. Restart the computer. The driver will be automatically installed after the computer restarts. To test if Windows is able to recognize the drive.
4. Use the Hardware and Devices troubleshooter
4-1. Type and search [Troubleshoot settings] in the Windows search bar①, then click on [Open]②.
4-2. In the Troubleshoot window, select [Video Playback]③ and click on [Run the troubleshooter]④.
4-3. Follow the on-screen prompts to detect and resolve problems. If the drive is still missing after using the troubleshooter, continue to the next step.
5. Use Restore Point to restore the system
If you ever create a restore point or an automatic system restore point, try to restore the system to restore point which is closest to the last normal startup of the system, learn more about How to use restore point to restore the system.
6. Reset the system
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system, learn more about
Windows 10 – How to reset the system and remove all of my personal files
Windows 10 – How to reset the system and keep my personal files
If the technical problems you encounter cannot be solved, please reach contact with ASUS service center for further information/solution.