[Graphic Card] Customer Induced Damage (CID) criteria

Commonly referred to as Customer Induced Damage (CID)

Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the standard warranty of the Graphic Card. Such damage is most often the result of a drop or an impact to the any other part of the product which may render the device

Non-functional. Such types of damage are only covered under an Accidental Damage service offering which is in addition to the basic warranty of the Graphic Card.

The following are examples of Customer Induced Damage to Graphic Card. This list is not exhaustive and is intended only as a guide. For further information, contact an ASUS Service Centre or an Authorized Service Provider.

 

 

1.    PCB Trace Scratched

2.    PCB Damaged

3.    PCB Burned

4.    Components burned

5.    PCB/Component oxidation

6.    Components damaged

7.    Missing components

8.    Serial number is unable to be identified.

9.    Gold finger Damage

10.  BIOS modified

11.  Water Block


 

1.      PCB Trace Scratched 

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB Trace Scratched

 

A light scratch on PCB, and no any trace/line/copper part/component damage, and didn’t hurt any function.

Repair with charge

Charged

Charged

 

 

1-1 PCB Trace Scratched

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB Trace Scratched

 

Prepreg or copper layer are exposed.Rejected--

 

 

2. PCB Damaged

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB damaged

 

External force caused PCB damaged, such as crack, cut, etc.

Rejected

-

-

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB damaged

 

Particles attach that caused PCB damaged.

Rejected

-

-

 

 

3. PCB Burned

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB burned

PCB board was burned that caused by user

Repair with charge

Charge

Charge

 

4. Components burned

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Components burned

Components were burned that caused by user

Repair with charge

Charge

Charge

 

 

5. PCB/Component oxidation

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB/Component oxidation

PCB/Components oxidation that caused by Non-human factors

Repair

Covered under Warranty

Charge

PCB/Component oxidation

PCB/Components oxidation that caused by user

Rejected

-

-

 

 

6. Components damaged

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Components damaged

Fan sink damaged due to the external force

Broken wire and damaged wire holder

Repair with charge

Charge

Charge

 

 

 

7. Missing components

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Missing components

Less than three components (except BGA) is missed.

Repair with charge

Charge

 

Charge

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Missing components

More than three components is missed or BGA is missed.

Rejected

-

-

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Missing components

1.Heat sink is missed.

2.Heat sink is broken

Repair with charge

Charge

Charge

 

 

8. Serial number is unable to be identified.

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Serial number

The serial number is unable to be identified.

Rejected

-

-

Serial number

The serial number is able to be identified.

Accepted

-

-

 

 

  9. Gold finger Damaged

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Gold finger

Gold Finger is scratched, burned, etc.

Repair with charge

Charge

Charge

 

 

10.  BIOS modified

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

BIOS modified

Flash the BIOS which is not made by ASUS

Rejected

-

-

 

 

11.  Water Block

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Water Block

1. There must not be any liquid or water vapor in the "Water Block",

2. Outside the "Water Block", there must be no liquid and stains

Rejected

-

-


Note: Be sure to remove all liquids and moisture and stains, before shipping back to ASUS to check the VGA function