[GlideX] Cannot connect your Devices via Bluetooth to use Communication in GlideX? | Official Support

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[GlideX] Cannot connect your Devices via Bluetooth to use Communication in GlideX?

If you want to use the GlideX Communication function, please make sure that your devices are connected successfully. If not, please try to follow below instructions.

1. When Bluetooth does not work or Bluetooth is lost

Make sure airplane mode is off: Select Start, then select Settings > Network & Internet > Airplane mode. Make sure Airplane mode is turned off. Then, turn Bluetooth on: Select Start, then select Settings > Devices > Bluetooth & other devices.
Make sure Bluetooth works: Please check in the taskbar, and select “action center” in the bottom right corner or go to “Settings” to ensure that your PC supports Bluetooth, and that Bluetooth is not missing. If the Bluetooth button is missing, please try to update to the latest driver or restart your PC.
If you encounter the notification request of Bluetooth pairing repeatedly pops up, please restart your PC and try again.

*For more information about the Bluetooth problem, please refer to Microsoft official information to repair Bluetooth device.

2. Pair devices in the correct way in GlideX
2.1 If you are an Android user

Please open the GlideX mobile device application tap “Start to connect to computer via Bluetooth” in “Communications”.

2.2 If you are an iOS user

Please open the Link to GlideX mobile device application “Side menu” > tap “Start to connect to computer via Bluetooth” in “Communications”.

3. You have paired devices successfully before, but cannot paired them again? Please go to GlideX and the Bluetooth system page on the PC and mobile device to remove the devices. After completely removing, try to pair them again. Please refer to the steps below:

3.1 PC Side

- Disconnect the device in GlideX：

Open the “GlideX” PC App > Click the drop-down list of connected devices on the “Communication” page, select the currently connected device, and click the “Disconnect” button.
*If your device is an iOS system, GlideX Communication does not support the "App" function.

- Remove the device in the Settings:
Select “Start”, then select “Settings” > “Devices” > “Bluetooth & other devices”. In Bluetooth, select the device you’re having problems connecting to, and then select “Remove device” > “Yes.”

3.2 Mobile device side

- Unpair the device on GlideX：
Open “GlideX” mobile app > Tap the connected device > Tap “Unpair” button.

- Remove the device in the Settings:

Go to the Bluetooth Settings page on mobile > Tap the connected PC > Tap “Unpair”.

4. After removing the Bluetooth device, then pair devices again. Confirm that there is no paired device you had problems connected to on the Bluetooth setting page of the PC and the mobile device side, which means that the Bluetooth pairing is completely done. Please follow the GlideX steps to try to pair the device again.

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