[Notebook] Cannot connect your Devices via Bluetooth to use Communication in Link to MyASUS?

If you want to use the Link to MyASUS Communication function, please make sure that your devices are connected successfully. If not, please try to follow below instructions.
 

1. When Bluetooth does not work or Bluetooth is lost

  • Make sure airplane mode is off: Select Start, then select Settings > Network & Internet > Airplane mode. Make sure Airplane mode is turned off. Then, turn Bluetooth on: Select Start, then select Settings > Devices > Bluetooth & other devices.
  • Make sure Bluetooth works: Please check in the taskbar, and select “action center” in the bottom right corner or go to “Settings” to ensure that your PC supports Bluetooth, and that Bluetooth is not missing. If the Bluetooth button is missing, please try to update to the latest driver or restart your PC.
  • If you encounter the notification request of Bluetooth pairing repeatedly pops up, please restart your PC and try again.

*For more information about the Bluetooth problem, please refer to Microsoft official information to repair Bluetooth device.

 

2. Pair devices in the correct way in Link to MyASUS
2.1 If you are an Android user

  • Please open the Link to MyASUS mobile device application “Side menu” > tap “Start to connect to computer via Bluetooth” in “Communications”.
  • If you have not yet allowed the relevant permissions, Link to MyASUS will guide you to the “Permission Management” page. Please allow “Access this device’s location” and “Use location” permissions in “Bluetooth Pairing” and “Notification access” and “Access Contacts, Phones, and SMS” in “Communications”.
  • If you have allowed the permission of “Bluetooth Pairing”, please click the “Start” button to turn on the Bluetooth device.
  • If the Bluetooth device is turned on, click the “Start” button to allow the device to be searched by the computer.


2.2 If you are an iOS user

  • Please open the Link to MyASUS mobile device application “Side menu” > tap “Start to connect to computer via Bluetooth” in “Communications”.
  • If you have not yet allowed the relevant permissions, Link to MyASUS will guide you to the “Permission Management” page. Please allow “Bluetooth Pairing” in “Necessary”.
  • If you have allowed the permission, please make sure you turn Bluetooth on.


3. You have paired devices successfully before, but cannot paired them again? Please go to Link to MyASUS and the Bluetooth system page on the PC and mobile device to remove the devices. After completely removing, try to pair them again. Please refer to the steps below:

3.1 PC Side

- Disconnect the device in MyASUS：

Open the “MyASUS” PC App > “Link to MyASUS” tab > Click the drop-down list of connected devices on the “Communication” page, select the currently connected device, and click the “Disconnect” button.


*If your device is an iOS system, Link to MyASUS Communication does not support the "App" function.

 

- Remove the device in the Settings:
Select “Start”, then select “Settings”  > “Devices”  > “Bluetooth & other devices”. In Bluetooth, select the device you’re having problems connecting to, and then select “Remove device” > “Yes.” 

  

 

3.2 Mobile device side

- Unpair the device on Link to MyASUS：
Open “Link to MyASUS” mobile app > Open “Side menu” > Tap the connected device > Tap “Unpair” button.

- Remove the device in the Settings:

Go to the Bluetooth Settings page on mobile > Tap the connected PC > Tap “Unpair”.

 

4. After removing the Bluetooth device, then pair devices again. Confirm that there is no paired device you had problems connected to on the Bluetooth setting page of the PC and the mobile device side, which means that the Bluetooth pairing is completely done. Please follow the Link to MyASUS steps to try to pair the device again.