We will reply you within 48 hours, you can check your private email box. Also, you can check the response of your question here, just fill in your case number and email address.
Our Mail System is currently upgrading. If you are unable to search for mails sent before 10/9/2017 please use the following link: https://vip.asus.com/VIP2/Services/QuestionCheck
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Only end-user can apply this service.
You are not be able to search status of your repair if your product is sent by reseller or distributor. If your product is sent by them, please contact them for your repair.
The system only allows searching for repairs within 2 months.
Estimate Completion Date is only for reference purposes; The actual completion date is based on repair condition.