Adobe Creative Cloud - Related Q&A
When does the promotion start and end? And is there a redemption period? When does that start and end?
The promotion begins on September 15, 2021 and ends on August 31, 2023. The redemption of the three-month and one-month limited-term subscription to Adobe Creative Cloud All Apps for Individuals Acrobat Standard DC and Substance 3D begins on October 2, 2023 and ends on August 31, 2024.
Which ASUS products are eligible for the promotion?
To view the full list of eligible products, please read the Eligible Products section on the promotion website.
Which regions are eligible for the promotion?
The Adobe Creative Cloud offer from ASUS is available in regions where Adobe makes Creative Cloud All Apps for Individuals, Acrobat Standard DC and Substance 3D available to end users. This means purchases of eligible products in regions where Creative Cloud All Apps for Individuals, Acrobat Standard DC and Substance 3D are not available, do not qualify for this offer. For more information, please refer to Adobe’s website at: https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf
If I already have an existing Adobe account, do I need to create a new one to be eligible for this offer?
No, you may use an existing Adobe account to redeem the offer.
If I already have an existing Adobe Creative Cloud subscription, am I still eligible for the promotion?
Yes, if you already have an existing subscription for Creative Cloud All Apps for Individuals or Acrobat Standard DC or Adobe Substance 3D an additional three months or one month will be added and will be activated after your current subscription has ended. If you have another Creative Cloud subscription that is not for Creative Cloud All Apps for Individuals (such as for an individual app or the Photography Plan) then your complimentary three-month or one-month subscription to Adobe Creative Cloud All Apps for Individuals will also be added and will be activated after that subscription is ended.
If I purchased multiple promotion-eligible devices, can I redeem the same subscription multiple times?
Yes, a user is eligible to redeem either a three-month or a one-month subscription up to two times. Only one subscription will be provided for each eligible ASUS product.
Where can I find more information about Adobe Creative Cloud?
For more answers to frequently asked questions, please visit the Adobe Creative Cloud FAQ at https://helpx.adobe.com/creative-cloud/faq.html#membership
What happens when the three-month and one-month subscription end?
At the end of the three-month and the one-month subscription term, users may continue to access Adobe Creative Cloud All Apps for Individuals or another Creative Cloud product by purchasing a subscription at the current price. If you do not renew your subscription then it is considered cancelled. For more information, please see Adobe’s website at https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
How do I redeem the complimentary Adobe membership if I purchased an eligible PC that doesn’t include an operating system?
You can redeem the complimentary Adobe membership via the redemption page on the official ASUS website. Just fill in the product serial number, check number and upload a copy of invoice.
Who can I contact if I encounter any problems when claiming the offer?
Please visit our support page at https://www.asus.com/support/product/contactus/services/questionform/ and fill in the form. An ASUS customer support representative will then contact you.