[NUC] NUC Hangs, Mouse Still Moves | Official Support

Q: [NUC] NUC Hangs, Mouse Still Moves

Resolution Some items that may resolve the issue. Update the BIOS to latest version. Re-Install the OS. Install Intel DSA and update the drivers. Run Windows update. Try using a different SSD. Try using different memory. Plug the webcam, keyboard, and mouse dongle directly into the NUC and not using the monitor’s USB hub capability.

ASUS Support FAQ

FAQ

[NUC] NUC Hangs, Mouse Still Moves

Resolution

Some items that may resolve the issue.

Update the BIOS to latest version.
Re-Install the OS.
Install Intel DSA and update the drivers.
Run Windows update.
Try using a different SSD.
Try using different memory.
Plug the webcam, keyboard, and mouse dongle directly into the NUC and not using the monitor’s USB hub capability.

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