[NUC] Yellow USB Port Causes Restart on NUC Kits NUC8i7HVK and NUC8i7HNK

Resolution

The NUC Kits NUC8i7HVK and NUC8i7HNK include a digital microphone array (DMIC) with four digital microphones located across the front of the device. The DMIC implements a far-field algorithm to minimize acoustic interference.

After heavy use, the spring retention clips that are part of the yellow USB 3.0 charging port could make contact with colored wires of the DMIC located above it. This could damage the DMIC. If the clips come in contact with the 1.8 V red wire, it could short. This could cause the device to reboot.

The following units below are affected.

See Identity Your NUC, to find the Version number.

How to fix it.

Click or the topic for details:

Option 1: Order and install a replacement cable.

You can request an improved DMIC cable where the exposed cables have been protected and replace the cable yourself. Review the cable replacement instructions before selecting this option.

Cable Replacement Instructions (PDF)  
Size: 322 KB 
Date: June 2018

Submit a support ticket to request a cable replacement kit (part number 04A3-00MH0IN).

Option 2: Request an RMA replacement for the entire NUC Kit NUC8i7HVK or NUC8i7HNK.

Submit a warranty replacement for your NUC.