ASUS Website Information

    We want you!

    Think, Innovate and Work with a Technology Leader




    About ASUS

    ASUS is one of Fortune magazine’s World’s Most Admired Companies, and is dedicated to creating products for today and tomorrow’s smart life. Our comprehensive portfolio includes Zenbo, ZenFone, ZenBook and a range of IT devices and components, along with AR, VR and IoT. ASUS employs more than 17,000 people worldwide and over 5,500 world-class R&D talents. Driven by innovation and committed to quality, the company won 4,385 awards and earned approximately US$13.3 billion of revenue in 2016.

    Our UK head office in Hemel Hempstead is a vibrant and stimulating place to work. We are passionate about innovation, and love talking to our retail partners about how best to market our exciting new products. Our culture is one of collaboration amongst people with can-do attitudes.

    "Our search for incredible is about persistence: It’s a never-ending quest for perfection. ASUS is passionate about technology and driven by innovation. We dream, we dare and we strive to create an effortless and joyful digital life for everyone. We’re always in search of incredible ideas and experiences – and we aspire to deliver the incredible in everything we do."
    Jonney Shih, Chairman, ASUSTeK Computer Inc.

    We seek talented and hard-working individuals who can succeed in a fast-paced environment. If you believe that your skills and experiences suit the positions advertised below please click the links to find out more. You can apply through LinkedIn or email your CV to hr_uk@asus.com. Please note we do not retain CVs if we do not have a relevant vacancy.

    In the UK, ASUS operates closely with our global headquarters, but we have local teams responsible for Marketing, Creative, HR, Accounting and Support.

    We offer employees additional benefits including a tailorable pension scheme, childcare vouchers, free eye tests and the option to enrol on private dental and healthcare plans.

    We are proud to be ranked one of the world’s best regarded companies. We rank higher than several other notable brands and we are 2nd overall for computer hardware.

    Current vacancies:

    • Call Centre Controller
    • Service Specialist
    • Marketing Executive – TPR & Influencer Management
    • Account Coordinator (maternity cover)




    Job Title:

    Call Centre Controller

    Location:

    UK – Hemel Hempstead

    Salary Range:

    £18,000 - £20,000 (plus OTE)

    Job Description

    In this role, you will provide technical support on ASUS products to assigned customers, as well as providing technical support and guidance to Call Centre agents. You will be responsible for the daily management of 3rd party partners. The overall purpose of this position is to provide support in a manner conducive of enhancing customer satisfaction.


    Principal accountabilities

    • Monitor the Service Delivery Quality according to Service Level Agreements
    • Deliver daily, weekly, monthly Service Delivery reports
    • Evaluate customer satisfaction support survey results and develop SMART action plans for improvements
    • Act as escalation window for the team

    • Technical support and guidance of customer service team
    • Plan and manage customer service activities daily
    • Monitor team metrics to measure and manage customer service effectiveness
    • Guide and direct customer service team toward achieving operational goals
    • Define and/or improve Service Delivery reports
    • Identify and share best practices with the customer service teams
    • Prepare documentation (SOP) and reports on routine customer correspondence for future reference purpose
    • Assist in process improvements for providing outstanding customer service
    • Conduct customer satisfaction audits on regular basis to improve call quality of service staff
    • Determine work procedures, work schedules and workflow for customer service staff
    • Active development of technical (Hard) and communication (Soft) skills
    • Plan, schedule (soft skills & Technical) work, training, and holiday planning opportunities for customer service staff
    • Define and follow up of processes/procedures/policies and work instruction as defined by the company
    • Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction
    • Handle personal performance evaluation and coaching meetings with individual service team
    • Master critical situations and customer complaint
    • Maintain in-depth working knowledge of the company’s brands, systems and processes
    • Approachable for team support

    Skills & experience:

    • Experience of managing day to day Call Centre operations
    • Leadership and experience of managing remote teams
    • Customer relationship management
    • Technical computer knowledge of hardware, software, configurations and troubleshooting methodologies to intermediate level
    • Ability to work independently as well as part of a team

    To apply for this position, please send your CV to hr_uk@asus.com by the 20th April 2021





    Job Title:

    Service Specialist

    Location:

    UK – Hemel Hempstead

    Salary range: £18,000 - £20,000 (plus OTE)

    Salary Range:

    £18,000 - £20,000 (plus OTE)

    Job Description

    Our 3rd Party Repair Centres are an extension of the ASUS family. In this role, you will primarily be responsible for managing all aspects of the daily repair operations, such as reporting, inventory management, and ensuring KPIs and deadlines are met. You will also be working closely with other UK Team members as well as ASUS branches based in The Netherlands, Czech Republic and Taiwan in order to maintain business performance.


    Principal accountabilities

    • Daily monitoring of KPIs
    • Daily Management of 3rd Parties
    • Answering 3rd party queries
    • Contacting customers
    • Producing daily and weekly reports for management

    Required skills & experience:

    • Experience from within an IT Help Desk or Customer Service Background
    • Computer maintenance and repair experience
    • Management or control of 3rd parties
    • Warranty process knowledge
    • Excellent knowledge of Microsoft packages
    • Ability to work independently as well as part of a team

    To apply for this position, please send your CV to hr_uk@asus.com by the 20th April 2021





    Job Title:

    Marketing Executive – TPR & Influencer Management

    Location:

    UK – Hemel Hempstead

    Job Description

    ASUS is passionate about technology and driven by innovation. We dream, we dare and we strive to create an effortless and joyful digital life for everyone. We are always in search of incredible ideas and experiences, and we aspire to deliver the incredible in everything we do. This role involves responsibilities for our PR and Influencer strategies, from seeding out for review to managing exposure share in Media houses and brand value in the hands of our Influencer base. In addition, strategizing on winning opportunities with our Sales and Marketing team, to leading awareness of our products to the community and consumers, form part of the key responsibilities.


    Principal responsibilities

    • Co-ordinate and monitor HQ and Local driven Press Releases
    • Manage and maintain relationships with media partners and PR Agencies
    • Management and editorial control over locally owned blog or news site channels
    • Plan, co-ordinate and monitor Influencer marketing using best practice actions.
    • Plan, co-ordinate and monitor media seeding and reviews
    • Reporting – Voice Share, Award Share and exposure positioning
    • Sample Management, testing and updates
    • Technical communication with HQ, Sales and Media
    • Special Project lead for local and HQ driven specialized activations
    • General Event Support

    Skills/qualifications/interests:

    • 4+ years’ relevant work experience (marketing/public relations/media/IT industry)
    • Excellent knowledge of IT industry and trends
    • Excellent interpersonal and communication skills
    • Well organised and proactive
    • Analytical and technical
    • IT literate
    • Passion for gaming (desirable)

    To apply, please send your CV to hr_uk@asus.com





    Job Title:

    Account Coordinator (maternity cover)

    Location:

    UK – Hemel Hempstead

    Job Description

    We are seeking a full time Account Coordinator, on a temporary contract to cover maternity leave. The purpose of this role is to support the ASUS UK/OP BU/sales team, to help raise and maintain price supports accurately and efficiently on the system, as well as processing customer claims in a timely manner. The role also entails checking and submitting weekly disti and dealer reports to be able to create weekly sales reports for sales team, in addition to managing/processing quarterly rebates for all product lines.


    Responsibilities

    • Opening price support and rebate cases on the XPOR system and issuing references for the relevant customer (direct and Pass through)
    • Following up and ensuring that all the required claim data is received to enable closure of each XPOR reference (sending out open case report to CPM’s if required)
    • Checking and uploading customer claims – querying when necessary with sales/customer to ensure no overpayments and working with SA’s to ensure credits are raised quickly.
    • Creating and sending out weekly Mini PC shipping report to CPM and customers to provide ETA updates
    • Checking and uploading weekly disti and dealer reports
    • Creating weekly sales reports (DBI and sales record) to send out to sales team
    • Maintaining weekly/quarterly sales reports – adding targets, correcting issues and tracking direct shipments on data platform
    • Calculating quarterly disti/dealer rebate values and answer any queries from HQ SA to ensure these are paid correctly.
    • Raising and tracking Amazon quarterly MDF/AMS and SVS budget

    Other ad hoc responsibilities

    • Replying to customer online queries and forwarding to correct sales/marketing person
    • Setting up new starter access and channel site access for customers
    • Creating quarterly/yearly DBI and sales record files when needed
    • Completing price surveys
    • Open CPOR report/checking budget and ad-hoc reports requested by Sales

    Skills required

    • Excellent interpersonal and communication, extremely well organised and proactive
    • Excellent written communication skills & attention to detail
    • Full UK driving licence
    • Intermediate MS Excel skills

    To apply, please send your CV to hr_uk@asus.com by the 13th April 2021