[Desktop] Customer Induced Damage (CID) criteria | Official Support

ASUS Support FAQ

FAQ

Relative Topices

[Desktop] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: The following images are for reference only.

Outer Surface (Case) - Damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Surface broken due to external force.	Replace chassis	Charge to Customer	Charge to Customer

Outer Surface (Case) - Scratch

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Due to external force, there are scratches and abrasions on the surface of the chassis. (no effect on function)	Replace chassis	Charge to Customer	Charge to Customer

Keyboard - Damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Due to impact, dropping, or other external force, the keyboard has incurred dents or cracks.	Replace the keyboard	Charge to Customer	Charge to Customer

Keyboard - Abraded/Worn off keys

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
The keyboard or keyboards keys are abraded or worn off.	Replace the keyboard	Covered under Warranty	Charge to Customer

ODD - Surface Damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
If there are signs of digging on the surface of the ODD, and the ODD can properly eject the DVD.	Replace the ODD	Charge to Customer	Charge to Customer
If there are signs of digging on the surface of the ODD, and the ODD cannot properly eject the DVD.	Replace the ODD	Covered under Warranty	Charge to Customer

ODD - Belt Broken

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
If the belt of the ODD is broken and still remains inside the machine.	Replace the ODD	Covered under Warranty	Charge to Customer
If the belt of the ODD is broken and cannot be seen.	Replace the ODD	Charge to Customer	Charge to Customer

I/O port - Pin Damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device.	Replace mainboard or I/O board	Charge to Customer	Charge to Customer

Accessory - Adapter/Mouse damage

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
The Adapter/Mouse's surface or cable is damaged due to external force.	Replace the Adapter or Mouse	Charge to Customer	Charge to Customer

Accessory - Connector damage/metal oxidation

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
The connector is damaged or metal oxidation is found due to usage or storage.	Replace the Adapter or Mouse	Charge to Customer	Charge to Customer

Unidentified Objects invade including fluid

Comments	Solution	Unit Under Warranty	Unit Out of Warranty
The components have foreign objects present, and upon disassembly by the repair engineers, traces indicating the source of foreign object entry into the device were confirmed.	Depends on which key components are broken	Charge to Customer	Charge to Customer

Was this information helpful?

Yes No

Contact Support

If you need more help, see our solutions to get support.

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.

ASUS Support FAQ