Release Note
ZenTalk

[Replied] AFTER ANDROID OREO 8.1 AUDIO PROBLEM

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ajay1 IND Level 2 | All posts
ZenFone 4 Bug Report
ZF Model: ZD553KL
RAM: 4G
Firmware/APP Version: 15.0400.1809.405
Frequency of Occurrence: Sound problem
Rooted: No
APP Name: Problem in audio
Screenshot: -
THNX TO ASUS FINALLY PROVIDE ANDROID OREO 8.1 WITH ZENUI 5 .
BUT AFTER UPDATE I FACE AUDIO OUTPUT ISSUE WHEN I USE EARPHONE. WHEN I MAKE CALLS,RECEIVE NOTIFICATIONS AND PLAY PUBG THE SOUND OUTPUT GOES TO ONE SIDED OF MY EARPHONE.
NOTE-THIS PROBLEM NOT HAPPEN WHEN I LISTEN MUSIC AND NO ANY EARPHONE PROBLEM.
AFTER UPDATE EARPHONE SOUND AND MAIN SPEAKER SOUND MUCH DECREASED. SO PLZ FIX THE PROBLEM...
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IND Level 2 | All posts
Last edited by Mayur. on 2018/10/23 06:25

Exactly am facing the same issue with sound in my zb553kl
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IND Level 1 | All posts
asus zenfone4 selfie model after update battery drain issue and camera quality so poor o please asus sove this issue soon
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IND Level 1 | All posts
asus please solve battery drain issue , after oreo update battery drain vary fast . so please do solve asus team immediate
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Whenever I click on recent apps the phone shows no recent apps. Is there anyone facing this issue. please tell me how to solve this
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IND Moderator | All posts
Hi Ajay1,

Do you face the same issue on another device if you use the same headphone?

Please reboot to safe mode and check if the issue persist.

How to Enter Safe Mode?

Apply to: ZenFone, PadFone, FonePad

When power is off:

1.      Long press power key to boot.

2.      When ASUS logo appears, press and hold volume down key till home screen appears

3.      “Safe Mode” reminder appears on the lower-left of home screen

When power is on:

1.      Long press power key.

2.      Tap and hold “Power Off”.

3.      Tap “OK” of Reboot to Safe Mode window.


4.      “Safe mode” reminder appears on the lower-left of home screen.



How to Exit Safe Mode ?

Restarting your device. Your device will now be exit safe mode.
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IND Level 2 | All posts
Last edited by mithunjoy2 on 2018/10/29 17:53

Im also having battery drain problem, device heating, Bluetooth stopping, audio problem etc.
Note. I have checked with safe mode and doesn't work.
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ajay1 IND Level 2 | All posts
MAX_ASUS posted on 2018/10/29 11:26
Hi Ajay1,

Do you face the same issue on another device if you use the same headphone?

Yes i face same audio issue in my friends zenfone 4 selfie model and also i try hard reset and safe mode also but issue was not fixed yet. And m sure this problem happen all zenfone 4 selfie. So what we can do?
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IND Level 1 | All posts
ajay1 posted on 2018/10/30 10:09
Yes i face same audio issue in my friends zenfone 4 selfie model and also i try hard reset and saf ...

Ajay same issue in my phone , so dont buy asus mobile , they are not solve issues, so sale asus and buy MI , Lenovo , other product .
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