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[Replied] Call volume too low

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bigfoot.virus IND Level 2 | All posts
ZenFone 4 Bug Report
ZF Model: ZB631KL
RAM: 6G
Firmware/APP Version: Pie stable
Frequency of Occurrence: Everytime
Rooted: No
APP Name: -
Screenshot: -
Call volume in phone's earpiece too low making it hard to listen after stable pie update in max Pro M2.
Kindly look into this and make necessary amendments, Asus.
Props
IND Moderator | All posts
Hi Bigfoot.virus,

Do you face this in safe mode too?

Long press power button> long press power off option> Ok> you will enter safe mode.

We did not face this yet.

We will highlight this to our developers surely.

Thank you for your post.
Props
IND Level 1 | All posts
I am also having this issue and exists since I installed beta Pie update and now continues with stable pie as well. The earpiece volume was very good on Oreo. In fact I often had to keep the volume at 60% bcoz at 100% it was way louder on Oreo. 
Props
IND Level 1 | All posts
bit_asus posted on 2019/4/11 15:25
Hi Bigfoot.virus,

Do you face this in safe mode too?

Tested with safe mode as well. But still the issue exists.
Props
IND Level 1 | All posts
Please address the issue as it makes hearing conversations difficult especially in noisy environments, thus hampering the very basic purpose of a phone. 
Props
IND Moderator | All posts
Can you perform factory reset once and check?

http://www.asus.com/zentalk/in/thread-7627-1-1.html

If the issue still persist, you will need to visit the service center.

http://www.asus.com/in/support/Service-Center/India
Props
IND Moderator | All posts
When does this issue happen? How many times in a day happens?
If this happens during calls, does this happen on 3G/4G or do you use the 3rd party app?
Is answering the phone through the handset or the speaker or the Bluetooth do you face this issue?
The volume bottom can be adjusted when issue is happening.
Props
IND Level 1 | All posts
I am using max pro M2 and I too have same problem. Earpiece volume has reduced so much that  am unable to talk to others.
Props
IND Level 1 | All posts
I am having the same issue after the update. I did go into the safe mode and done wipe cache partition but all in vain. If this is a software issue when are we getting an update to fix it. A lot of users are suffering because of this. 
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IND Level 2 | All posts
Now even audio from 3.5 mm headphone jack volume is decreased and become soft. Totally ruin everything.
Props
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