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[Resolved] [Software] MyAsus causing cursor loading issue

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bencevik GBR Level 1 | All posts
NB Bug Report
System: Windows 10
Battery or AC: AC
Description: MyAsus causing cursor loading issue
Model: TUF FX505DY
Frequency of Occurrence: Always
Reset OS: No
Screenshot: -
Hi, can anyone help please?

I have a TUF FX505DY running Windows 10, which is just a few months old. Over the last few days, my pointer cursor has started to display the blue loading circle every few seconds. It's pretty distracting and is putting me off work. It happens from the moment my desktop appears.

I went through task manager and ended unessential tasks until I found the culprit: MyAsus. If I end the app, then restart it, the cursor issue disappears. If I start the computer with MyAsus enabled, I get the problem.


The simple solution would be to disable MyAsus at startup. However, I quite like the app, especially the charging modes. Is there any way to keep the app but lose the issue?

Thanks!

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TWN Moderator | All posts
Hello bencevik,
May I know which version of My ASUS are you using?
Please help to update this APP.
You may refer to the FAQ bellow
https://www.asus.com/support/FAQ/1039711/
Thank you for messaging us.
Have a nice day.
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bencevik GBR Level 1 | All posts
Last edited by bencevik on 2019/8/3 00:38
blake_ASUS posted on 2019/8/1 11:32
Hello bencevik,
May I know which version of My ASUS are you using?
Please help to update this APP.

Thanks for your reply.

I have version 2.0.21.0, updated on 24 July 2019. This seems to be the latest version. The problem started after this update, so might be due to it.

Is it possible to roll back to a previous version?

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RUS Level 1 | All posts
The same problem occurred on the fx705du laptop.  I reinstalled windows after this for the reason that my function keys stopped working and the function key indication screens stopped showing.  Now I can not download MyAsus and OSD does not work for me.  In addition to all this, the keyboard backlight is constantly buggy, the setting is lost after each system restart.  In Armory Crate the backlight setting does not work at all.  Only works in tuf aura core
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TWN Moderator | All posts
Last edited by blake_ASUS on 2019/8/5 15:58
bencevik posted on 2019/8/1 16:44
Thanks for your reply.

I have version 2.0.21.0, updated on 24 July 2019. This seems to be the late ...

Hello bencevik,
Thank you so much for your reply.
Let me double check with our technical support to see if there is another solution.
If My ASUS is not a major function for you,
please kindly remove it so that the cursor loading  will not disturb you in short term.
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TWN Moderator | All posts
dekazakoff posted on 2019/8/3 16:12
The same problem occurred on the fx705du laptop.  I reinstalled windows after this for the reas ...

Hello dekazakoff,
May I know if you install the Windows provided by ASUS or you bought another one?
Have you updated BIOS, ArmouryCrateService & ROGLiveService UpdatePackage?
https://www.asus.com/Laptops/ASU ... /HelpDesk_Download/

And your My ASUS version is 2.0.21.0 as well?
Have you tried to install ASUS keyboard hotkey from MS store?
Thank you
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bencevik GBR Level 1 | All posts
blake_ASUS posted on 2019/8/5 15:26
Hello bencevik,
Thank you so much for your reply.
Let me double check with our technical support to ...

Hi Blake,

Is there an update on this please?

Many thanks!
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TWN Moderator | All posts
bencevik posted on 2019/8/13 17:13
Hi Blake,

Is there an update on this please?

Hello bencevik,
My ASUS is releasing new version this week.
Please kindly help to update or reinstall it.
And let me know if the issue persist.
Thank you so much.
Props
IND Level 5 | All posts
My Asus application not compatible with vivobook r542uq-dm153
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bencevik GBR Level 1 | All posts
blake_ASUS posted on 2019/8/15 11:43
Hello bencevik,
My ASUS is releasing new version this week.
Please kindly help to update or reinst ...

Thank you!

Version 2.0.22.0 seems to have solved the problem.
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