The Online RMA request allows a Repair to be created online using your device's Serial Number, Proof of Purchase, an image of the issue for any physical issues such as a cracked LCD or mechanical fault, a description of the fault, and your details. Once submitted, you will receive an RMA Number for the repair by the end of the next business day, excluding Public Holidays, and instructions to send, walk in, or prepare the device for collection. The Pickup and Return service and other services, such as On-Site Repair, will be confirmed if applicable to your device through standard Warranty or any ASUS Premium Care packages you have purchased and applied to your device. Please follow the instructions you will receive via email once the RMA Number is created.
If your request has been rejected, an email will be sent confirming why this request was not accepted. In most cases, the Proof of Purchase was not attached, or the device is older than the Online RMA request can process. You can submit a new request and attach all required images or documents, or for older devices, bring them directly to your nearest Service Centre for assessment. The email you will receive will confirm the reason for rejection and suggest how to proceed.
MyASUS
ASUS recommends running MyASUS perform Hardware and Software scans before requesting repair. It's a one-stop shop for warranty info, diagnostics, repairs, online chat, and more.
MyASUS gives you easy access to ASUS apps designed to help you maintain your system, update your software, optimize your PC's performance, and effortlessly contact ASUS after-sales or customer support. You can also access ASUS GIFTBOX via MyASUS for a vast range of popular apps and exclusive offers. You can download MyASUS for phone devices from the App Store (iOS) and Google Play (Android).
Download Now
If you require repair after running MyASUS, please follow the instructions below on how to submit an Online RMA request.
Service Request
To start the Service Request, enter a valid Serial Number and click Next; the Serial Number will be checked and confirmed before moving to the next step. You can Click Here for assistance to find your device's Serial Number.
You will then be prompted to confirm whether you are a End User or a Company; please select the appropriate option and click Next. You can click the browsers Back button if you make a mistake and wish to return to the previous page to correct the issue.
If you selected End User, you must enter your date of birth to confirm you are above 18 to sign for and release the device for repair. Otherwise, if you select Company, you will be asked if you are the Retailer of the device, and you will need to select Yes or No and click Next.
User-generated data
A notice will be shown advising that some or all of your stored data may be lost during the repair process. Please ensure that you have saved this data elsewhere before repair. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Problem Selection
You will be prompted to select a problem, the problem description, and how often it occurs. A summary of your selection will be shown, with space to add additional details up to seven hundred characters.
Please select the problem.
Please confirm the specific issue.
How often does the issue occur?
Do you want to add another issue?
You will be asked to provide detail and add additional information for the issue.
Telephone and Address Information
Please enter your details; this is used for collecting the device, if applicable, and returning the device to you once complete. You will be shown what data is allowed when entering your data. The postcode, for example, is four numbers only, with no space. Please enter any phone and mobile numbers as you dial them, including the area code. International dialling codes are not required, and no spaces or characters other than numbers exist. Please use your State abbreviation, such as NSW for New South Wales. All correspondence will be sent to the email provided, so please provide a valid email address.
Product Information
The pre-installed operating system will be selected if it applies to your device. Please enter the Date of Purchase to confirm the Warranty Start period and upload a copy of the Invoice/Proof of Purchase below. Select any applicable accessories coming to the Service Centre; please include any items that require testing. Otherwise, the Service Centre may require you to send in/drop off the accessory for testing if not provided with the device. Please provide any Invoices/Proof of Purchase and any images of the fault if there is a screen issue or physical damage. You can click the input boxes to confirm acceptance of any additional details and, finally, if you Agree or Disagree with any ASUS Survey after repair.
Any errors, information missed, or data entered incorrectly will highlight the error with instructions on resolving it before submitting the Repair Request.
Your Service Request Has Been Accepted
You will be shown a confirmation that your submission was accepted. An agent will review the case and generate an RMA Number, reject any claim, or provide confirmation if additional information is needed.
A Packing Information summary will also be shown, with more details to follow via email once the request is confirmed. Please review the instructions for guidance on proceeding, and follow the Packing Information emailed to you once the request has been accepted.
Start the Online RMA request
For Australian devices, please visit rma.asus.com/au, and for New Zealand ASUS NUC devices only, please visit rma.asus.com/nz to start the Online RMA request.