ASUS Business Support

Commercial PC protection you can count on

Instant, flexible, privileged IT support

We offer all-around and added-value support for businesses of all sizes to maximize efficiency and minimize IT-management overhead. Our flexibility, world-class experience and instant support lets you focus on growing your business to incredible heights.

Comprehensive protection

From accidental damage, faulty-drive retention for data security, to laptop troubles during international travels, we ensure your devices protected.

Tailor-made to your IT needs

You have total flexibility to choose the services you need, or you can enjoy an ASUS Business Support package made for your IT team.

Minimize downtime

Our instant remote response and on-site support are designed to ensure minimal downtime for your business.

What’s included ASUS Business Support package

Warranty Extension

We offer up to five years’ warranty extension for commercial laptops, desktops and all-in-one PCs, so you can enjoy continuous hardware support from us.

International Warranty

Our global support network ensures worry-free laptop[1] operation and productivity, whether your employees are simply working at home or traveling the world on business[2].

Repair Reports

For a better management and tracking, we provide you with a report after every repair.

ASUS System Diagnostics

A versatile utility that identifies hardware issues and works even in the absence of Windows or a functioning system drive. It also optimizes the efficiency of RMA and service workflows.

Next Business Day Local On-Site Service

Professional technicians repair devices at your business location with labor and parts prioritization to minimize disruption.

VIP Hotline

Enjoy privileged contact via a dedicated support line, or priority access when you need any support from us.

More protections and support

Local Accidental Damage Protection

Provides repair or replacement coverage for free or partial cost for drops, falls, liquid damage, electrical surges, and accidental breakage outside of normal use, once per year[3]. This coverage goes beyond our standard warranty protection, giving you added peace of mind.

HDD/SSD Retention

To secure business confidential and sensitive data, our service allows you to keep defective HDDs or SSDs that have been replaced by ASUS-authorized technicians.

Service Account Manager

Our professional and responsive technicians dedicated to your needs — so our service always comes with that personal touch.

Battery Service Package

You can extend the period of coverage beyond the standard battery warranty. With our Battery Service Package, if your laptop battery is found to be defective, a replacement battery will be provided — even once every year, if needed.

*Terms and conditions apply. https://www.asus.com/support/FAQ/1041573
*Availability or offering may vary by country. Please contact ASUS local sales for more details.
*ASUS Business Support and ASUS Business Support Plus packages are available only for ASUS ExpertBook series, ASUS ExpertCenter tower PCs and ASUS ExpertCenter AiO PCs.
*Warranty extensions for ASUS ExpertBook and ASUS Chromebook series must be purchased and activated within the warranty period of your ASUS products. All other services, including ASUS Business Support and ASUS Business Support Plus packages, must be purchased and activated within 180 days of your ASUS product invoice date.
*ASUS ExpertCenter tower PCs and ASUS ExpertCenter AiO PCs warranty extensions and all other services, including ASUS Business Support and ASUS Business Support Plus packages, must be purchased and activated within 180 days of your ASUS product invoice date.

[1]. International Warranty is available for ASUS ExpertBook and ASUS Chromebook series. When International Warranty is purchased as part of the ASUS Business Support package or ASUS Business Support Plus package, it is available only for ASUS ExpertBook. Please check availability here or contact ASUS local sales for more details.
[2]. Service levels and response times for International Warranty may vary depending on your geographic location.
[3]. With the ASUS Business Support and ASUS Business Support Plus packages, Local Accidental Damage Protection is valid only for the first year.