Support
MyASUS in WinRE
Instant diagnosis, seamless support
MyASUS in WinRE is an easy-to-access diagnostic tool that works inside the Windows Recovery Environment (WinRE) and is designed to give you seamless support. It consists of a full set of diagnostic tests that can help you identify and troubleshoot hardware problems. These handy tools are already installed on your ASUS PC or laptop1, and you can access them at any time, even if the operating system is not running or won't boot. The simple software interface is intuitive and easy to use, and gives you access to instant worry-free assistance.2
WinRE
Simple tap into WinRE
In Windows 10, WinRE is a recovery environment that can help repair many problems that cause operating systems to become unbootable. ASUS goes the extra mile and gives you the MyASUS in WinRE tool, which works inside WinRE to perform a thorough hardware check. Here's how to access MyASUS in WinRE:
From within Windows
From power off
Shift + Restart
Click Start, then click Power, then press and hold the Shift key while clicking Restart. Your PC will shut down and then reboot into WinRE. Once you are in WinRE, select MyASUS in WinRE.
Power + F123
With your PC turned off, turn on the PC via the power button. When the ASUS logo appears, press the F12 key several times, until the message ‘Please wait' is displayed.
Component Test
Effortless component test, anytime
You can select the hardware component you want to diagnose from a list that includes hard disk drives, fans, WiFi, RAM, displays and more. The MyASUS in WinRE tool makes it easy for anyone to do a thorough hardware check on your PC anytime, anywhere.
Test Report
Instant test reports
After each component test is complete, an instant test report is generated — you can then quickly identify what any potential hardware issues. Reports are automatically saved to create a scan history for you or the repair engineer to check.
Support
QR Code for seamless support
If any of the component tests fail, MyASUS in WinRE generates a QR code for worry-free assistance. Scan the QR code with your phone, and your product serial number is automatically sent to the online Service Request system. You can then generate an RMA number with the test results attached.4 This will allow support engineers to bring the correct components for replacement, or guide you to the nearest ASUS service center for seamless support.
- MyASUS WinRE is available on ASUS PC devices under Microsoft operating system, on devices using processors with or later than Intel® 10th Generation and AMD® Ryzen 4000 series.
- Services may vary by country. Please check the service information on ASUS support page.
- Function key required may vary depending on PC model. Some models use the F9 key instead.
- You must agree to the MyASUS in WinRE privacy policy in order to upload test results to the Service Request system.
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