Important Information

Customer Induced Damage

1. PCB Trace Scratched [ Figure 1~6 ]
Comments Repair In-Warranty Out-Warranty
Less than and equal to 3 lines and PCB no broken inside Accepted Charge Charge
More than 3 lines or PCB broken inside Rejected - -
  • ↑ Figure 1

  • ↑ Figure 2

  • ↑ Figure 3

  • ↑ Figure 4

  • ↑ Figure 5

  • ↑ Figure 6

PCB Trace Scratched [ Figure 7~8 ]
Comments Repair In-Warranty Out-Warranty
Less than and equal to 3 lines and PAD no broken Accepted Charge Charge
More than 3 lines or PAD broken Rejected - -
  • ↑ Figure 7

  • ↑ Figure 8

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2. PCB Broken [ Figure 9~10 ]
Comments Repair In-Warranty Out-Warranty
The broken part already destroy PCB Rejected Charge Charge
  • ↑ Figure 9

  • ↑ Figure 10

PCB Broken [ Figure 11~14 ]
Comments Repair In-Warranty Out-Warranty
Only a bit broken in the edge of PCB, but no Trace broken. And didn't impact on the circuit's electrical performance. Accepted Charge Charge
  • ↑ Figure 11

  • ↑ Figure 12

  • ↑ Figure 13

  • ↑ Figure 14

PCB Broken [ Figure 15~16 ]
Comments Repair In-Warranty Out-Warranty
If the broken part has impact on the circuit's electrical performance. Rejected Charge Charge
  • ↑ Figure 15

  • ↑ Figure 16

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3. Damaged Component [ Figure 17~26 ]
Comments Repair In-Warranty Out-Warranty
If only few impacted broken components slightly and PCB is ok without any broken Accepted Charge Charge
If it's serious impacted or PCB broken more than 3 lines Rejected - -
  • ↑ Figure 17

  • ↑ Figure 18

  • ↑ Figure 19

  • ↑ Figure 20

  • ↑ Figure 21

  • ↑ Figure 22

  • ↑ Figure 23

  • ↑ Figure 24

  • ↑ Figure 25

  • ↑ Figure 26

Socket Pin Damaged [ Figure 27~29 ]
Comments Repair In-Warranty Out-Warranty
The pin inside socket is damaged Accepted Charge Charge
  • ↑ Figure 27

  • ↑ Figure 28

  • ↑ Figure 29

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4. PCB Oxidation [ Figure 30~33 ]
Comments Repair In-Warranty Out-Warranty
The oxidation of the liquid spilled PCB Rejected - -
If it's serious impacted or PCB broken more than 3 lines Accepted Charge Charge
  • ↑ Figure 30

  • ↑ Figure 31

  • ↑ Figure 32

  • ↑ Figure 33

Component Oxidation [ Figure 34~35 ]
Comments Repair In-Warranty Out-Warranty
Component has oxidation Accepted Charge Charge
  • ↑ Figure 34

  • ↑ Figure 35

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5. PCB Burned [ Figure 36~43 ]
Comments Repair In-Warranty Out-Warranty
MB PCB is burned. Repair Free Charge
Wrong to plug in the video card causes gold finger is burned. Rejected Charge Charge
  • ↑ Figure 36

  • ↑ Figure 37

  • ↑ Figure 38

  • ↑ Figure 39

  • ↑ Figure 40

  • ↑ Figure 41

  • ↑ Figure 42

  • ↑ Figure 43

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6. Component Burned [ Figure 49~53 ]
Comments Repair In-Warranty Out-Warranty
Component is burned. Accepted Free Charge
  • ↑ Figure 49

  • ↑ Figure 50

  • ↑ Figure 51

  • ↑ Figure 52

  • ↑ Figure 53

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7. Missing Component [ Figure 49~55 ]
Comments Repair In-Warranty Out-Warranty
Missing components Accepted Charge Charge
  • ↑ Figure 49

  • ↑ Figure 50

  • ↑ Figure 51

  • ↑ Figure 52

  • ↑ Figure 53

  • ↑ Figure 54

  • ↑ Figure 55

Missing Component [ Figure 56~58 ]
Comments Repair In-Warranty Out-Warranty
If the PCB or PAD is destroyed by user or missing BGA components Accepted - -
Missing Heat Sink Accepted Charge Charge
  • ↑ Figure 56

  • ↑ Figure 57

  • ↑ Figure 58

8. Dirt [ Figure 59~60 ]
Comments Repair In-Warranty Out-Warranty
If the board is dirt and doesn't influence function. Accepted Free to clean Free to clean
  • ↑ Figure 59

  • ↑ Figure 60

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9. S/N Label Damaged [ Figure 61~64 ]
Comments Repair In-Warranty Out-Warranty
If S/N label is damaged and can‘t confirm entire original S/N label Rejected - -
  • ↑ Figure 61

  • ↑ Figure 62

  • ↑ Figure 63

  • ↑ Figure 64

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