Server Advance Replacement Service (ARS)

Last Update : 2017/07/14

 1. Contact ASUS via Email assistance & problem diagnostic of ASUS Server products:

  ARS Request Email: AsusCareline2@asus.com

 2. If the problem is determined as hardware failure by ASUS, Customer may proceed to request Advance Replacement Service.

 3. Fill out the ARS Request Form. All required details; including Product Information, Applicant & Shipping Information, and Billing Information, must be filled in correctly and signed.

 4. Send the complete ARS Request Form to ASUS via Email. ASUS will issue an RMA number after acknowledging the receipt of ARS Request Form from Customer.

 5. Return the original defective product to ASUS within 14 days from the date replacement product was received.  If we do not receive the defective product by the 14th day, Customer will be charged for the total costs of provided ARS service (replacement product price, shipping and handling costs) and ASUS ARS Team will not accept return of defective product anymore.

 NOTE

 • ASUS Server Advance Replacement Service (hereinafter the "ARS") will be applied to Malaysia.

 • Customer may be required to provide valid proof of purchase from an authorized ASUS reseller before processing the request.

 • Incomplete or illegible forms will delay processing.

 • Customer will be asked to write the RMA number on the packing material of defective product.

 • An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to the customer at their own expense. Authorized returns are to be shipped pre-paid and insured to the address on the RMA instructions.

 • If Customer has not sent out the defective product after the 14th day of receiving the replacement, Customer will be billed for the original MSRP of the product; and ASUS will not accept any return of defective product for that RMA.

 • ASUS will examine if the defect is caused by hardware or power related issues within 5 working days after the receipt of defective part from Customer. If CID (Customer Induced Damage) is found after inspection, Customer will be informed via email or phone within 1 working day.  Once Customer agrees with the inspection result, an extra service fee; including Repair Charge and Shipping Charge, will be billed to Customer. If CID is determined not repairable, the price of that replacement product will be charged (https://www.asus.com/my/support/Article/568/)