Service for EPEAT registered Products

Last Update : 2023/05/09

If you need to obtain the service information for repairing and/or replacing the components of the EPEAT registered products, including the required tools and procedures, please contact us for further assistance.

Please note, if the product is serviced by anyone other than ASUS, ASUS’ Service Centers or ASUS’ Authorized Service Providers, it may void the warranty or involve the disassembly of the components, including battery pack, power supply and others.

Please click here to view ASUS EPEAT products list.

*: You acknowledge that ASUS reserves the right to modify this EPEAT Policy at any time, and reserves the right to illustrate and interpret EPEAT Policy and ASUS Warranty Information. Each such modification shall be effective upon posting on the website. It is therefore important that you read and visit this website on a regular basis to ensure you are updated as to the applicable EPEAT Policy. Please refer to ASUS Official Support Site http://www.asus.com/support for the current and complete ASUS Warranty Information.

Service support for warranty extension and components replacement

ASUS provides the following optional warranty extension services to compliment eligible ASUS EPEAT product(s):

• ASUS offer to customers of all EPEAT products, product repair and replacement services for the minimum 3 years from the date of sale.
• The hardware features that are upgradeable or replaceable without soldering or de-soldering and using only commonly available tools are listed in the table below.

 *: If you are interested in purchasing additional warranty extension service, please contact us

**: Replacement hardware service is available for purchase on product which meet EPEAT optional criteria 4.4.2.5 Product upgradeability and reparability

Battery warranty statement

1. ASUS battery warranty applies to the following terms and conditions.
   •  If the battery is within warranty and causes the Notebook to suddenly switch ON/switch OFF or shut down or prevents the system from turning on, ASUS will replace the defective battery with a new one.
   • Asus will replace a new battery under the following conditions: (a) Battery does not charge; (b) Notebook is not able to detect battery connection; (c) System prompts or warns the user repeatedly to replace the battery; (d) Battery Charge Indicator blinks abnormally.
2. Exclusions from the Limited Warranty Service
   • Normal drop in battery capacity over time due to usage.
   • The product has been tampered, repaired, and/or modified by non- authorized personnel.
   • Failure to provide proof of purchase or the warranty seal has been broken or altered. To avail of the limited warranty, please keep your proof of purchase and do not remove the warranty seal on the product.
   • Electronic components display rust or signs of oxidation due to exposure to moisture or internal leakage.
   • Misuse or negligence.
3. Out-Of-Warranty Battery Replacement
   • We offer the service for customer to pay for replacement of the out-of-warranty battery. The replacement can be completed at an ASUS authorized service location, including ASUS, ASUS’ Service Centers or ASUS’ Authorized Service Providers.

Packaging

The packagings which made of wood-based fiber (i.e. Cardboard) contain a minimum of 80% recycled content. (Percentage may be higher in some regions or product series). It is accepted for recycling around the world.

Please click here to view ASUS Sustainable Packaging.