If you experience the touchscreen is not working, try the following troubleshooting steps. Test after each step to see whether the touchscreen works.

1. Wipe off any dust or dirt on the touchscreen.

2. Reset the Chromebook hardware, please refer to the following instruction to learn more about How to execute Hard Reset.

3. Reset the Chromebook to factory settings, learn more about How to Reset your Chromebook.



How to execute Hard Reset

To solve some Chromebook problems, you might need to reset your hardware of Chromebook (It also called as Hard Reset). The Hard Reset should be performed only when you cannot solve problems via other solutions.

The Hard Reset will restart the hardware of Chromebook (such as keyboard and touchpad), and it might delete some files in the download folder.


For the Hard Reset steps on most of the Chromebooks, please refer to the following steps.

1. Power off the Chromebook. (Press and hold the power button for 4 seconds above to force shut down.)

2. Press and hold the [Refresh button], then click the [Power button] to power on.

3. Release the [Refresh button] until the Chromebook is starting.

※ If you are using Chromebook Tablet, please press and hold [Volume up button] and [Power button] for 10 seconds at least, then release them.


Above contents are coming from Google official website, you also can refer to Google Help Center for more detailed.

If your probelm is not worked out with above solution and information, please contact ASUS customer service center for further information.