[Notebook/Desktop/AIO/MiniPC] Troubleshooting - Solid State Drive (SSD) problems

If you experience the SSD problems, please refer to the cases and its troubleshooting steps.

 

Please go to the corresponding instruction based on the current Windows operating system on your computer:

 

Windows 11 operating system

Table of Contents:

 

SSD is not recognized

Update and confirm BIOS / Windows packages / drivers with the latest version on your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

 

Check SSD in Disk Management

  1. Type and search [Computer Management]① in the Windows search bar, then click [Run as administrator]②.
  2. In the Computer Management window, select [Disk Management]③.

     
    • Check the disk in Disk Management. If it shows [Offline]④, please try to right-click it and select [Online]⑤.

       
    • If it shows online, but no drive letter (such as E:)⑥. Please try to right-click it and select [Change Drive Letter and Paths]⑦.

      Click [Add]⑧.

      Confirm the drive letter and select [Assign the following drive letter]⑨, then click [OK]⑩.

       
    • If the partition is listed as [Unallocated]⑪, and you know that the partition is empty. Please right-click it and select [New Simple Volume]⑫, then follow the instructions to create a volume in the free space. 
  3. If the problem persists, please continue to the next troubleshooting step.

 

Enable and reinstall driver in Device Manager

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
  2. Check the arrow next to [Disk drives]③, then right-click the disk drive that is not recognized④ and select [Enable device]⑤. To test if Windows is able to recognize the disk drive.
    If the [Enable device] option does not display that means the disk drive is enabled already, please continue to the next step.
  3. Uninstall the driver of disk drive. Right-click the disk drive that is not recognized⑥ and select [Uninstall device]⑦.
  4. Click [Uninstall]⑧.
  5. Restart the computer. The driver will be automatically installed after the computer restarts. Please confirm if Windows is able to recognize the disk drive. If problems persist, please continue to the next step.

 

Run Hardware Diagnosis in MyASUS

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②.
    If there is no result searched that means your computer may not install it, refer to How to install MyASUS.
  2. In MyASUS, select [Customer Support]③.
  3. In [System Diagnosis]④, select [Solid state disk] check item of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app.
  4. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS. If the problem persists, please continue the next troubleshooting step.

 

Restore the system from restore point

If the SSD problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

 

Reset the PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Back to Table of Contents

 

SSD is running slowly or an error message appears

Update and confirm BIOS / Windows packages / drivers with the latest version on your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

 

Update driver in Device Manager

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
  2. Check the arrow next to [Disk drives]③, then right-click the disk drive that is with problems④ and select [Update driver]⑤.
    Note: Make sure your computer is in an available network environment, then connect to internet because it is an online update process.
  3. Click [Search automatically for updated driver software]⑥.
  4. Windows is searching drivers online and will install the proper driver.
  5. The automatic update is completed and please click [Close]⑦.
  6. If problems persist, please continue to the next step.

 

Run the disk error checking in Windows

  1. Type and search [File Explorer]① in the Windows search bar, then click [Open]②.
  2. In the File Explorer window, click [This PC]③.
  3. In the This PC window, select the disk drive that is with problems and right-click the mouse④, then select [Properties]⑤.
  4. Select [Tools] tab⑥, then click [Check] in the error checking section⑦.
  5. Click [Scan drive]⑧, Windows will start checking the drive for errors.
    In some conditions, it may start checking after restarting the computer, so please follow the on-screen prompts to scan the drive.
  6. If problems persist, please continue to the next step.

 

Optimize and defragment drive in Windows

  1. Type and search [File Explorer]① in the Windows search bar, then click [Open]②.
  2. In the File Explorer window, click [This PC]③.
  3. In the This PC window, select the disk drive that is with problems and right-click the mouse④, then select [Properties]⑤.
  4. Select [Tools] tab⑥, then click [Optimize] in the Optimize and defragment drive section⑦.
  5. Select the disk drive that is with problems⑧, then click [Optimize]⑨. The system will start optimizing your drives automatically.
  6. If problems persist, please continue to the next step.

 

Run Hardware Diagnosis in MyASUS

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②.
    If there is no result searched that means your computer may not install it, please refer to How to install MyASUS.
  2. In MyASUS, select [Customer Support]③.
  3. In [System Diagnosis]④, select [Solid state disk] check item of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app.
  4. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS. If the problem persists, please continue the next troubleshooting step.

 

Restore the system from restore point

If the SSD problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

 

Reset the PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Back to Table of Contents

 

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.

 

 

Windows 10 operating system

Table of Contents:

 

SSD is not recognized

Update and confirm BIOS / Windows packages / drivers with the latest version on your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

 

Check SSD in Disk Management

  1. Type and search [Computer Management]① in the Windows search bar, then click [Run as administrator]②.
  2. In the Computer Management window, select [Disk Management]③.

     
    • Check the disk in Disk Management. If it shows [Offline]④, please try to right-click it and select [Online]⑤.

       
    • If it shows online, but no drive letter (such as E:)⑥. Please try to right-click it and select [Change Drive Letter and Paths]⑦.

      Click [Add]⑧.

      Confirm the drive letter and select [Assign the following drive letter]⑨, then click [OK]⑩.

       
    • If the partition is listed as [Unallocated]⑪, and you know that the partition is empty. Please right-click it and select [New Simple Volume]⑫, then follow the instructions to create a volume in the free space. 
  3. If the problem persists, please continue to the next troubleshooting step.

 

Enable and reinstall driver in Device Manager

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
  2. Check the arrow next to [Disk drives]③, then right-click the disk drive that is not recognized④ and select [Enable device]⑤. To test if Windows is able to recognize the disk drive.
    If the [Enable device] option does not display that means the disk drive is enabled already, please continue to the next step.
  3. Uninstall the driver of disk drive. Right-click the disk drive that is not recognized⑥ and select [Uninstall device]⑦.
  4. Click [Uninstall]⑧.
  5. Restart the computer. The driver will be automatically installed after the computer restarts. Please confirm if Windows is able to recognize the disk drive. If problems persist, please continue to the next step.

 

Run Hardware Diagnosis in MyASUS

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②.
    If there is no result searched that means your computer may not install it, refer to How to install MyASUS.
  2. In MyASUS, select [Customer Support]③.
  3. In [System Diagnosis]④, select [Solid state disk] check item of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app.
  4. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS. If the problem persists, please continue the next troubleshooting step.

 

Restore the system from restore point

If the SSD problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

 

Reset the PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Back to Table of Contents

 

SSD is running slowly or an error message appears

Update and confirm BIOS / Windows packages / drivers with the latest version on your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

 

Update driver in Device Manager

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
  2. Check the arrow next to [Disk drives]③, then right-click the disk drive that is with problems④ and select [Update driver]⑤.
    Note: Make sure your computer is in an available network environment, then connect to internet because it is an online update process.
  3. Click [Search automatically for updated driver software]⑥.
  4. Windows is searching drivers online and will install the proper driver.
  5. The automatic update is completed and please click [Close]⑦.
  6. If problems persist, please continue to the next step.

 

Run the disk error checking in Windows

  1. Type and search [File Explorer]① in the Windows search bar, then click [Open]②.
  2. In the File Explorer window, click [This PC]③.
  3. In the This PC window, select the disk drive that is with problems and right-click the mouse④, then select [Properties]⑤.
  4. Select [Tools] tab⑥, then click [Check] in the error checking section⑦.
  5. Click [Scan drive]⑧, Windows will start checking the drive for errors.
    In some conditions, it may start checking after restarting the computer, so please follow the on-screen prompts to scan the drive.
  6. If problems persist, please continue to the next step.

 

Optimize and defragment drive in Windows

  1. Type and search [File Explorer]① in the Windows search bar, then click [Open]②.
  2. In the File Explorer window, click [This PC]③.
  3. In the This PC window, select the disk drive that is with problems and right-click the mouse④, then select [Properties]⑤.
  4. Select [Tools] tab⑥, then click [Optimize] in the Optimize and defragment drive section⑦.
  5. Select the disk drive that is with problems⑧, then click [Optimize]⑨. The system will start optimizing your drives automatically.
  6. If problems persist, please continue to the next step.

 

Run Hardware Diagnosis in MyASUS

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②.
    If there is no result searched that means your computer may not install it, please refer to How to install MyASUS.
  2. In MyASUS, select [Customer Support]③.
  3. In [System Diagnosis]④, select [Solid state disk] check item of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app.
  4. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS. If the problem persists, please continue the next troubleshooting step.

 

Restore the system from restore point

If the SSD problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

 

Reset the PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Back to Table of Contents

 

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.