[Troubleshooting] Cannot install ASUS USB-BT500 bluetooth adapter successfully | Official Support

ASUS Support FAQ

FAQ

Product USB-BT500

[Troubleshooting] Cannot install ASUS USB-BT500 bluetooth adapter successfully

[Trouble shooting] When you cannot install USB-BT500 successfully, the [Bluetooth] in device manager will appear the name as following

Please follow the instructions as following:

1. Insert the USB-BT500 to your device.

2. Open the Windows Device Manager:

Click on search box > Type [Device Manager] > Click on [Device Manager]

3. Disable built-in Bluetooth:

Select your Bluetooth connection > Right-click on [Disable]

4. Insert USB-BT500 :

You can find the latest driver file for the USB-BT500 on the Official Support | ASUS Global, and download the latest file to your device.

Please refer to the FAQ below

5. Start to use Bluetooth connection

How to get the (Utility / Firmware)?

You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center.

If you need more information about the ASUS Download Center, please refer this link.

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