[Accessory] ROG Gjallar FAQ
Q: What should I do if the subwoofer can't connect to the soundbar?
A: If the subwoofer cannot connect to the soundbar, the LED indicator on the soundbar will blink red, while the LED indicator on the rear of the subwoofer will blink blue. Please visit our web-based tool Gear Link and update the firmware to the latest version.
Q: What should I do if the subwoofer produces a humming noise?
A: Please visit our web-based tool Gear Link and update the FW to the latest version.
Q: Can I connect ROG Gjallar to both my gaming PC and a console (PS5 / Xbox Series X) at the same time?
A: Yes, you can connect to your PC via USB-C/HDMI and your console via HDMI. Use the control hub or the source button on the soundbar to seamlessly switch between inputs without unplugging any cables.
Q: How should I set up and optimize the listening position for the ROG Gjallar?
A: Optimal placement depends on your room size. Below are setup guides for two common space scenarios to optimize sound wave reflections and maximize bass clarity while preventing resonance:
Q: How should I place the control hub for the best microphone performance?
A: The control hub features two hidden microphones located under the two metal plates on the front of the device. For optimal voice pickup, place the control hub on either the left or right side of your keyboard and ensure the front of the control hub is facing your speaking position. The built-in microphones are available only when the soundbar is operating in USB or Bluetooth mode and are not supported in HDMI, Optical (SPDIF), or AUX mode.
Q: How do I output Dolby Atmos audio from my Windows PC?
A: To enjoy Dolby Atmos with your ROG gaming soundbar, make sure your system meets the following requirements:
1. Connect your PC to the soundbar using an HDMI cable.
2. Install and open the Dolby Access app from the Microsoft Store.
3. In Windows, go to Settings > System > Sound, select the HDMI audio device connected to the soundbar, then set Spatial Audio to Dolby Atmos for Home Theater.
4. Play content or games that support Dolby Atmos.
Notes:
1. Dolby Atmos output requires an HDMI connection. Optical (SPDIF), AUX, and Bluetooth connections do not support Dolby Atmos.
2. If your PC is connected to a TV first, ensure the TV supports eARC and Dolby Atmos pass-through.
3. Windows 11 version 24H2 and later no longer include Dolby audio decoders by default. This may affect streaming content that uses Dolby Digital Plus with Dolby Atmos, preventing Dolby Atmos from being output correctly.
4. For a newly installed Windows 11 version 24H2 or later, install the official Dolby AC-3 Decoder from the Microsoft Store before playing Dolby Atmos streaming content.
Dolby AC-3 Decoder: ms-windows-store://pdp/?productid=9nvjqjbdkn97
5. If Windows 11 was upgraded from an earlier version to version 24H2, the existing Dolby audio decoder may be retained, so this issue may not occur.
Q: Why does my microphone recording sound compressed or unnatural?
A: This may be caused by voice processing features enabled in your communication software or audio driver.
Please check the following:
1. Disable any built-in noise suppression or voice enhancement features in your communication application (such as Discord or Microsoft Teams) and test the microphone again.
2. Check your system's audio software (such as Realtek Audio Console) and disable features such as Noise Suppression, AI Noise Cancellation, or other microphone enhancements.
3. The soundbar provides three levels of AI Noise Reduction. The default setting is Medium, which may affect the naturalness of your voice in some environments. You can adjust the AI Noise Reduction level in Gear Link and select a lower setting if you prefer more natural voice reproduction.
4. Record another sample after disabling these features to determine whether the audio quality has improved.
Note: Multiple noise suppression or voice enhancement features running simultaneously may result in over-processed or compressed voice recordings.
Q: Why can't I hear audio from my monitor through the soundbar when using the HDMI OUT (eARC) connection?
A: The soundbar‘s HDMI OUT (eARC) port requires the connected display to support ARC/eARC in order to receive audio. Since most PC monitors do not support ARC/eARC, audio can NOT be sent back to the soundbar through the monitor.
For the best experience, connect your PC to the soundbar's HDMI IN, then connect the soundbar's HDMI OUT (eARC) to your monitor. This allows video to pass through to the monitor while audio is played by the soundbar.