[NUC] Thunderbolt Port Intermittently Fails

Resolution

Follow the troubleshooting steps below:

  1. Connect another Thunderbolt USB device to see if problem continues.
  2. Go to Download Center and update the BIOS to the latest version
  3. Review the BIOS Update Instructions for NUC.
  4. Go to Download Center and update the chipset to the latest version.
  5. Go to Download Center and update the Thunderbolt™ 3 DCH Driver for Windows® 10 for NUC to the latest version.
  6. Go to Download Center and update the Thunderbolt™ 3 Controller Firmware to the latest version.
  7. If issue continues to occur, contact Customer Support.