ASUS Online Remote Support Terms & Conditions
Letztes Update : 2024/07/11
Overview
Online remote service via TeamViewer allows for immediate and cost-effective technical assistance regardless of geographical constraints. The process involves the customer providing a unique ID and password for the support agent to remotely access and control the device to be maintained. This approach is designed to provide rapid problem resolution, prioritize customer convenience, and uphold robust security through encrypted sessions, all of which collectively contribute to elevating overall customer satisfaction.
Customer Responsibility
When utilizing online remote support via TeamViewer, the customer is responsible for providing accurate access details and ensuring a stable internet connection. Additionally, customers must ensure that all personal data is securely saved or stored in an inaccessible manner to protect their privacy and information.
ASUS Responsibility
When executing online remote service via a 3rd party software Application (please refer to the paragraph “Used Software Application”), ASUS is responsible for maintaining the confidentiality of customer data, ensuring secure and encrypted connections, providing qualified support agents, and addressing and resolving the customer's technical issues without causing harm or making unauthorized changes to the customer's device. If onsite support cannot resolve the reported issues, ASUS will recommend subsequent steps to determine a solution.
Used Software Application
ASUS will utilize TeamViewer for remote support, a software that enables secure connections to devices from afar, streamlining remote assistance, file sharing, and real-time collaboration.
Scope of Application
These Terms and Conditions govern all services related to remote support via TeamViewer provided by ASUS Computer GmbH, located at Harkortstr. 21-23, 40880 Ratingen, henceforth referred to simply as "ASUS."
Service Description
ASUS offers remote technical support to clients using the TeamViewer software. This encompasses diagnostics, troubleshooting, and other support services.
Access Permissions
The client must expressly grant the authorized ASUS employee(-s) permission to access their device. Access will be granted only for the duration of the support service.
Video Recording of the Session
The online remote session will be video recorded both as evidence of actions taken during the session and for quality control purposes. Video will be stored for a period which is compliance with ASUS Data protection terms and conditions.
Data Protection
ASUS commits to treating all personal data of the client as confidential and will not disclose it to third parties. Furthermore, ASUS will not store or use client data without their explicit consent.
Disclaimer of Liability
ASUS is not liable for any damages resulting from the remote support unless the damage was caused intentionally or through gross negligence.
Charges
Unless otherwise agreed, this service will be offered free of charge in terms of customer satisfaction.
Termination of Service
Both parties reserve the right to terminate the support session at any time.
Amendments to the Terms and Conditions
ASUS reserves the right to modify these Terms and Conditions at any time. Clients will be duly informed of any changes if happened.
Final Provisions
If any provision of these Terms and Conditions becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by, and construed in accordance with, the substantive laws of Germany without giving effect to its conflict of law provisions. All claims arising out of these Terms & Conditions shall be submitted to the court in Germany at the location of ASUS Computer GmbH (Ratingen).