MyASUS Frequently Asked Question (FAQ)

Table of Contents 
[Phone] MyASUS App - Introduction  
[Motherboard] MyASUS introduction  
[Notebook] MyASUS-Unable to reset GPU mode to default value  
[Notebook] MyASUS - Introduction  
[Notebook] MyASUS- Settings  
[Notebook] MyASUS - Customization  
[Notebook] MyASUS - User Center  
[Notebook] MyASUS - ASUS One  
[Notebook] MyASUS - Customer Support  
[Notebook] MyASUS - Switch and Recovery  
[Notebook] MyASUS - System Diagnosis  
[Notebook/Desktop/AIO] How to check and update the version of MyASUS and ASUS System Control Interface  
[Notebook/Desktop/AIO] MyASUS System Diagnosis - Reset my PC and create a recovery drive  
[Notebook] How to update MyASUS?  
[Notebook] MyASUS - How do get the latest version of MyASUS or ASUS System Control Interface / ASUS System Control Interface V3?  
[Notebook] How to install MyASUS application  
[Notebook] MyASUS - Why can I only see the partial features in the MyASUS app?  
[Phone] How to download MyASUS app?  
[ProArt Series]  MyASUS System Diagnosis - Reset my PC and create a recovery drive V2.0  
[MyASUS] Warranty extension package Purchase Process  
How to apply the repair request after doing Hardware Diagnostic on MyASUS? 
[Notebook] Troubleshooting MyASUS issues

 

 

[Notebook] MyASUS - Introduction

New Experience in MyASUS 

  • New Interface Design
  • Quick Access Options
  • Fast Account/Product Registration
  • Easy System Status Monitoring
  • *Features may different from software structure or models. (learn more here

MyASUS Home Page

System info

User can find software and hardware information about the system by clicking ”System Info”.

System software includes operating system and BIOS version.

System hardware includes processor, graphic card, wireless card, storage and memory information.

1. Home

The Home Page display the main features of MyASUS, users can enter appropriate pages by clicking the buttons on the Home page to access further settings and details. 

Besides, user could click on “One-click diagnosis” to run system diagnosis directly. 

 

2. Link to MyASUS (*Not available for Windows 10 S)

The Link to MyASUS menu allows users to connect their mobile phones to the laptop and gain ability to control the phone functions directly from the computer screen.

 

3. Customization

The Customization menu allows users to fine-tune their laptops according to their unique needs — whether it's customizing the usage experience, ensuring top-notch performance, or increasing battery life and overall device longevity. 

  • [Power & Performance]]
  • [Audio & Visual]
  • [Connectivity]
  • [Input Device Settings]
  • [Privacy & Security]

 

4. ASUS Promotion

ASUS Promotion menu gives users updates on latest exclusive offers.

[AppDeals]: The [AppDeals] tab allows users to quickly and conveniently download various third-party apps. In addition, you can also find updates on latest exclusive deals, discounts, and recommendations tailored to you (*Not available for Windows S mode)

To access the apps you want to use, simply select them from the menu, and click the [Get it now] button to download and install.

*Note: In MyASUS V2.0.17.0 or later, Giftbox has been renamed as AppDeals.

[News]: In the [News] tab, users can find the latest information about new products, events, and others.

You could agree to MyASUS privacy policy settings to subscribe for ASUS messages.

 

5. Customer Support

The Customer Support menu is where users can find help for laptop troubles — whether DIY, or seeking specialists' help.

[System Diagnosis]: In the [System Diagnosis] tab includes tools that help identify any problems that users may encounter with their laptops. It automatically reports the sources of the issues and provides instant fixing suggestions. It also helps our customer service representatives identify problems quickly and efficiently when repairing your laptop.(*Not available for Windows S mode)

[LiveUpdate]: In the [LiveUpdate] tab, users can find information about updates and other reminders, refreshed daily. 

In the Essentials menu, you can directly update various software, including BIOS, drivers, and firmware. (*Not available for Windows S mode)

In the Latest menu, you can download the drivers and install manually.

[Switch & Recovery]:The [Switch & Recovery] tab is responsible for ensuring you are safeguarded against all possible trouble and making the transition to new device quick and easy. Learn more here.

  • The ASUS Switch function provides a simple way to transfer your data, applications, and settings between ASUS laptops.
  • The Backup & Restore function gives users an ability to create a backup or restore information from an external hard disk or Dropbox in one click.
  • Create a recovery drive function in MyASUS creates a system repair drive. This can be used to rest the computer when the system crashes of the laptop wouldn't start. If you back up the system file to the repair drive, you can also use the system file to reinstall Windows.

 

6. ASUS One

In the ASUS One menu, you can quickly and conveniently find the ASUS branded application, and connect ASUS Routers and ASUS Display to tailor-fit their settings and functions

to your own needs.

 

7. User Center

The User Center menu is where you experience the ownership of ASUS products.

The [My product] section allows users to register their ASUS products quickly and easily.

In the [Exclusives] section, users can redirect to ASUS Store for the best deals for ASUS products.

 

8. Settings

The Settings menu is where users can adjust their MyASUS experience.

In the [General] tab, users can adjust language settings, see privacy terms, modify their subscription to ASUS, and others.

In the [Announcements] tab, users can see important announcements related to MyASUS.

In the [About] tab, users can check the current app version, see the Privacy Policy, or read the Terms of Use Notice.

 

How to get MyASUS?

MyASUS is pre-installed on all ASUS computers compatible with MyASUS. You can also download it from the ASUS website by following the steps below, or visit the link for more details: 

https://www.asus.com/support/FAQ/1035376/

1. Visit ASUS website at asus.com.

2. Find [MyASUS] in Software and Utility menu. Click [DOWNLOAD].

3. It will lead you to the Microsoft Store page. Select [Get to APP].

4. Click [Get], and login to your Microsoft account to download the application. Follow the prompts to install.

 

How to uninstall MyASUS.

If you want to uninstall the app, please refer to the link below:

https://www.asus.com/support/faq/1013598

 

Troubleshooting

Q1: How to check which driver version should be installed on my device ?

A: Open “Device Manager” > Check the unknown devices > Right click to Properties > Access Detail tab > Select Hardware Ids from property menu > Check if it's ASUS2018 or ASUS1000

If ASUS1000, install ASUS System Control Interface

if ASUS2018, install ASUS System Control Interface V3

 

Q2: Why can I only see the partial features in the MyASUS app?

A: Please refer to : [Notebook] MyASUS - Why can I only see the partial features in the MyASUS app?

 

Q3: How do get the latest version of MyASUS or ASUS System Control Interface V3?

A: You can update the drivers via the Windows Update. Alternatively, you can update the MyASUS app from the Windows Store.

For more details, please refer to : How to use Windows Update in OS system?

 

Q4: Troubleshooting common issues when using MyASUS

A: Most issues can be solved by updating or reinstalling drivers or the MyASUS app. Please try the steps listed in following articles first when facing common issues with the MyASUS app:

1. Updating Windows10 drivers: Please refer to How to use Windows Update in OS system? 

2. How to check for MyASUS driver updates: Please refer to How to update MyASUS?  

3. Uninstall and re-install MyASUS:  Please refer to How to install MyASUS ?

4. If your problem cannot be solved by methods above, you can directly share your problems and suggestions to ASUS via Give feedback function in MyASUS.

If the problem cannot be solved after the above troubleshooting, you can directly put forward problems and suggestions to ASUS through Give feedback of MyASUS. 

   For more information, please refer to Give feedback in the menu.

[Phone] MyASUS App - Introduction

*The features show on the Main page in app may be different due to different language versions and country locations. 

The example pictures below are for the "Global/English" region. You can tap the Settings icon on top of the app screen to change the country location.

 

Main page

 

Registration

Scan the serial number barcode on the product packaging or manually enter the product serial number to register your ASUS product.

 

 

Email Us

You can email questions to us about your ASUS product or to share your experience with us. 

 

 

ZenTalk Forum

You can find the answers and suggested solutions to all your questions about ASUS ZenFone products.

 

 

Call Us

You can check the status of the existing repair request online and look for other technical support.

 

 

ACCOUNT

General settings of your MyASUS account. Also, you can check the product information that you've registered.

 

 

NOTIFICATION

Get the latest information about ASUS products, events or the updated customer service information.

 

[Motherboard] MyASUS introduction

MyASUS offers a variety of support features on the selected models. You can contact the customer service center via MyASUS, optimize your system performance and troubleshoot the issues by system diagnostic.

 

Directory

1. Model lists that support MyASUS.

2. How to use MyASUS.

3. MyASUS features.

4. Link to MyASUS.

5. FAQ.

 

1. Model lists that support MyASUS

Intel 500 series platform.

Chipset

Model

Z590

ROG MAXIMUS XIII EXTREME GLACIAL

ROG MAXIMUX XIII EXTREME

ROG MAXIMUS XIII APEX

ROG MAXIMUX XIII HERO

ROG STRIX Z590-E GAMING WIFI

ROG STRIX Z590-F GAMING WIFI

ROG STRIX Z590-A GAMING WIFI

ROG STRIX Z590-I GAMING WIFI

TUF GAMING Z590-PLUS WIFI

H570

ROG STRIX H570-I GAMING WIFI

TUF GAMING H570-PRO WIFI

B560

ROG STRIX B560-F GAMING WIFI

ROG STRIX B560-G GAMING WIFI

ROG STRIX B560-A GAMING WIFI

ROG STRIX B560-I GAMING WIFI

TUF Gaming B560-PLUS WIFI

TUF Gaming B560M-PLUS WIFI

H510

PRIME H510M-A WIFI

 

Intel Z690 series platform.

Intel Z690 Model

ROG MAXIMUS Z690 EXTREME GLACIAL

ROG MAXIMUS Z690 EXTREME

ROG MAXIMUS Z690 APEX

ROG MAXIMUS Z690 FORMULA

ROG MAXIMUS Z690 HERO

ROG STRIX Z690-E GAMING WIFI

ROG STRIX Z690-F GAMING WIFI

ROG STRIX Z690-A GAMING WIFI D4

ROG STRIX Z690-G GAMING WIFI

ROG STRIX Z690-I GAMING WIFI

TUF GAMING Z690-PLUS WIFI D4

PRIME Z690-P WIFI D4

PRIME Z690-P WIFI

 

Intel H670/B660 series platform.

H670

TUF GAMING H670-PRO WIFI D4

B660

ROG STRIX B660-F GAMING WIFI

ROG STRIX B660-A GAMING WIFI

ROG STRIX B660-A GAMING WIFI D4

ROG STRIX B660-G GAMING WIFI

ROG STRIX B660-I GAMING WIFI

TUF GAMING B660-PLUS WIFI D4

TUF GAMING B660M-PLUS WIFI D4

PRIME B660M-A WIFI

 

ProArt series platform:

ProArt X570-CREATOR WIFI  
ProArt B550-CREATOR  
ProArt Z490-CREATOR 10G  
ProArt B660-CREATOR D4  
ProArt Z690-CREATOR WIFI

 

2.How to use MyASUS?

Step 1. Press F2 or ESC while system is booting.

Step 2. Choose Tool, then enable MyASUS function.

 

Step 3. When you get into the operation system, the system will automatically install the MyASUS.

 

3. MyASUS features

(MyASUS version of this article is 3.0, to check your MyASUS version, please refer to the FAQ)

Customer Support

Customer Support allows you to contact ASUS by phone, email or online chat and provides a list of useful FAQs for your information.

You can also check the RMA status by either RMA number or Product S/N from "Query and Online Repair Reservation"

 

Contact ASUS

You can search the related topic to troubleshoot the system, or click Contact ASUS to contact ASUS directly by phone or email.

 

Query and Online Repair Reservation

Check the repair status by either your RMA number or product S/N. You can also choose the product which you registered and repaired.

 

Hardware Setting

Hardware Settings provides features that you can modify and customize for your device.

Taskfirst

*MyASUS does not support it if there is GameFirst/CreationFirst/Turbo Lan in the device.

With TaskFirst, user can personalize the distribution of internet connection's available bandwidth. Users can distribute throughput evenly among all tasks, or prioritize data to particular activities for the smoothest possible performance.

 

Wifi Smart connect

Wifi Smart connect can Optimizes your connection. Enable Wi-Fi SmartConnect feature to automatically connect to the wireless router with the best signal in your current environment. And record the hotspot you have connected to and automatically connects once the hotspot turned on.

 

System Diagnostic

*Only supported on the devices with the WiFi module

Wireless connectivity problems

The stability of the network carriers and WiFi Internet devices is one of the most common causes of network disruptions.

Step 1. Click Checkup.

 

Step 2. System will diagnose the wireless connectivity problems.

 

4. Link to MyASUS

Link to MyASUS is a software solution that allows you to connect the system to a mobile device.

Click the Link to MyASUS for more information.

 

5. FAQ

Q1. Why am I unable to use MyASUS?

A1. Make sure to enable the MyASUS function in the BIOS setting.

 

Q2. Why doesn’t Taskfirst show?

A2. MyASUS does not support TaskFirst if there is GameFirst/CreationFirst/Turbo Lan in your device.

 

Q3. How to inquire MyASUS version?

A3. Click the setting in menu, then choose about to check your MyASUS version.


Q4. Where can I download MyASUS after removal?

A4. My ASUS APP download:  
https://www.microsoft.com/store/apps/9N7R5S6B0ZZH?tp=U29mdHdhcmVOb3RlYm9vaw==

[Notebook] MyASUS- Settings

[General]: you can set language, privacy terms & subscription options to ASUS here.

[Announcements]: users can see important announcements related to MyASUS.

[About]:Check MyASUS and ASUS System Control Interface version here.

[Notebook] MyASUS - Customization

According to the users' scenarios, MyASUS provides different groups of customization items.

General

[Power & Performance]

[Audio & Visual]

[Connectivity]

[Input Device Settings]

[Privacy & Security]

Exclusives

[Lighting effect]

These groups help users quickly find the customization items and customize the device status or increase the device's lifetime.

You can click to go to [Customization] in MyASUS.  ​Or click the icon of each Customization item to go the settings. 

* Note: The features supported in [Customization] will vary by model. The following options are not all supported/available in all models. 

(Gaming Notebook only support some of the features below. )

 

[Power & Performance]

Battery Care Mode (Battery Health Charging) 

Overcharging a laptop may degrade the battery, resulting in a shorter lifespan, or even swelling due to oxidation. You can choose to turn on Battery Care Mode, so that the battery can be charged to 80% to improve its lifespan.

If there is a need for long-term use, you can switch on Instant Full-Charge Mode to allow a full (100%) charge. The system will adjust back to the limit charging state according to your current power mode.

With the CPU models before Intel Alderlake or AMD Rembrandt, you could choose to limit the charges to 60%, 80%, or 100% to prolong battery lifespan and reduce the chance of damage from battery swelling.

According to how the notebook is being used, you can choose : Full capacity mode, Balanced mode, and Maximum Lifespan mode

*If you experience the problem which is the battery stop being charged after the battery level is charged to 60% or 80%, please check if you set up charging mode in Battery Health Charging.

(Balance Mode: The battery can be charged up to 80%, Maximum lifespan mode: The battery only allows being charged up to 60%)

Full capacity mode : When you use the laptop regularly, you can set the standard profile to allow for a full 100% charge.

Balanced mode: When using the laptop in meetings, you can use Balanced mode to allow charging up to 80%.

Maximum Lifespan mode: When you always plug-in your charger, you can set the Maximum Lifespan mode to allow charging up to 60% to extend batteries life cycle.

 

Fan Profile  *The features supported will vary by model. 

Fan profile is the setting that allows users to customize fan speed for different workloads on selected models with an ultra-slim chassis.

There are three modes to choose from. With this feature selected, you can have a quiet operating environment through a balance between temperature and performance

Standard mode -- Dynamically selects the best fan speed for everyday tasks  
Whisper mode -- Dynamically minimizes fan speed for the quietest operation  
Performance mode -- Dynamically maximizes cooling performance for demanding tasks

*The modes in Fan Profile may vary  by model. New products will include all three modes.

*If your laptop supports AIPT, you will see AIPT in Customization instead of Fan Profile.

ASUS Intelligent Performance Technology (AIPT) is the solution that allows users to have maximized CPU performance at 28W TDP for heavy workloads on selected models with a chassis providing more room for thermals.

Performance Mode: Maximizes performance and thermal for heavy workloads (This let you play a game or use  Premiere Pro more smoothly)

Balanced Mode: Intelligently optimizes performance, thermal, and power parameters for everyday tasks

Whisper Mode: Cool and quiet power-saving operation (To get all day long battery life, please choose this mode)

For more introduction about AIPT, please refer to here.

 

MUX Switch *The features supported will vary by model.

MUX switch microchip allows the dedicated GPU to bypass the CPU and push its frames directly to the display, reducing latency and boosting framerates.

When battery life is crucial, your machine will act accordingly. But in a competitive game where every millisecond counts, you can enable a direct GPU mode in MyASUS to get the best gaming performance possible.

MSHybrid: The MSHybrid mode dynamically switches between the discrete and integrated graphics for a significantly longer battery life.

Discrete GPU: The Discrete GPU mode offers an optimized experience on gaming and other intensive tasks with the lowest button-to-pixel latency possible. This is the best option when the system is on AC power.

*Notice:

1. The mode can't be adjusted or reset to default if you remove MyASUS.

2. Please close Bitlocker before setting this control.

 

Hibernate Helper *The features supported will vary by model.

To avoid system abnormalities that may cause the device to press the power button, close the lid, or idle in battery mode, and not properly enter the modern standby mode, resulting in power consumption and system heating.

Notice:

1. Support need: MyASUS 3.1.22.0 + ASUS System Control Interface 3.1.16.0(or above)

2. It is default on.

 

[Audio & Visual]

AI Noise-Canceling Microphone *It is supported starting models with Intel Tiger Lake / AMD Lucienne platform. You can go to ASUS website to check the CPU platform of your device.(For Comet Lake platform, only support X409FAC/X509FAC/UX535LH/UX535LI)

AI Noise-Canceling Microphone feature allows users to filter out ambient noise and normalize all individual voices from different positions for optimum group conference-call quality.  
Single-Presenter mode:AI noise canceling that filters ambient noise and other voices. This mode allows only the voice of the person in front of the PC to be heard clearly.

 
Multi-Presenter mode: AI noise canceling that filters ambient noise whilst identifying multiple voices from varying directions and distances and normalizes voices by adjusting all voices to the same volume level.

*The quality of AI Noise Canceling-Microphone depends on different applications.

For the product produced after 2023, you may see the AI Noise-Canceling Microphone user interface shows as below. You could adjust it depends on the circumstances (Studio-quality or Conference call)

Besides, Target Speaker Tracking function could be set to on under Single presenter conference call. This features could targets and tracks new talker to improve the signal-to-noise ratio and enhance recording quality. 

*Small core CPU DO NOT support Target Speaker Tracking

 

AI Noise-Canceling Speaker *It is supported starting with models with Intel Tiger Lake/AMD Lucienne platform. You can go to ASUS website to check the CPU platform of your device.

(For Comet Lake platform, only support X409FAC/X509FAC/UX535LH/UX535LI)

AI Noise-Canceling Speaker filters out all noise except for human voices coming out from the laptop speaker.

Therefore, even if the person on the other side of the voice call is in a noisy environment, the user can still hear their voice clearly.

*Why doesn't it work even if AI Noise Canceling-Microphone or AI Noise Canceling-Speaker is turned on?  Please refer to here.

 

Splendid

Optimize the color of your screen with Gamma and fine-tuning the color temperature. By default, ASUS Splendid panels are set up to show the most accurate colors possible for the best viewing experience. However, sometimes users might want to make adjustments to color. For this reason, we've included three additional modes beyond Normal mode: Vivid mode, Eye Care mode, and Manual mode.

*If your device is connected to an external display and the multiple displays set as "Show desktop only on 2" or "Clone mode", ASUS Splendid is automatically disabled to avoid any problems or conflicts.

Splendid options 

Normal: Through Gamma and Color temperature correction, the image output from the panel is as close as possible as what your eye can naturally see.

Vivid: Adjusts the saturation of the image making it more vivid and vibrant.

Manual: You can easily adjust the color temperature value to your personal needs, ranging from -50 to +50.

Eye Care: Eye Care mode reduces blue light emission by up to 30% helping protect your eyes. (Blue light reduction varies based on your LCD panel)

Color Gamut *The features supported will vary by model.

The display's color gamut can be quickly and easily switched for different tasks or preferences. On top of the ultravivid native color setting, choose sRGB for creating web content or browsing, DCI-P3 for cinema content, or

Display P3 for movie-grade colors finessed to fit everyday viewing in the real world.

If your laptop has screenpad or screenpad plus, the option for Splendid is shown as below.

 

Tru2Life *The features DO NOT support on device with AMD and Intel JasperLake CPU. 

ASUS Tru2Life Video is an exclusive video enhancement technology that's similar to that found in high-end TVs. It uses intelligent software algorithms to optimize the brightness and sharpness of every video frame, improving contrast by up to 200%. As a result, video imagery looks more colorful, more vivid and sharper with incredible contrast.

 

ASUS OLED Care *It supports some models with OLED panel.

ASUS OLED Care includes a set of optimization settings that's proven to protect your OLED display and maximize display lifespan.

Pixel refresh: Launch a special screen saver after being idle for 30 minutes. This screen saver refreshes your screen pixels and optimizes picture quality.

Pixel shift: Your displayed pixels would move slightly to avoid consistently showing static images on your desktop. The shifting effect is barely visible and wouldn't affect usage.

Automatically hide Windows taskbar in desktop mode: Automatically hide Windows taskbar in desktop mode when not in use to avoid consistently showing static images.

Windows taskbar transparency effect: Enable a semi-transparent effect on Windows taskbar.

Notice:

1. Avoid displaying static images at maximum brightness for extended periods; otherwise, it might cause permanent burn-in damage to your OLED display.

2. You can only manage it in MyASUS. If you remove MyASUS, you can't manage ASUS OLED Care anymore (turn on/off it).

3. Here you can learn more about The related settings of screen saver/maintenance, which also helps to avoid causing the "burn-in" symptom.

4. If the Windows taskbar transparency effect couldn't apply accordingly, please press winkey to solve it.

5. To effectively protect the OLED panel, in MyASUS 3.1.22.0 and ASUS System Control Interface v3.1.15.0 and above, the pixel shift has been changed to always on. If it was set as off in the old version, updating to this version will automatically turn on (as shown in the following figure)

 

 

Target Mode

When enabled, the brightness of the active window will remain unchanged, whereas non-active areas will be dimmed for power saving.

Notice:

1. Support need: MyASUS 3.1.0.0 + ASUS System Control Interface 3.1.0.0(or above)

2. Only for OLED models.

3. It is default off.

4. This feature only supports main screen, and cannot be applied to external screens.

 

AiSense Camera

Optimize your webcam with these features for an upgraded and diverse webcam experience.

Lighting Optimization: Detects the lighting conditions and dynamically adjusts the webcam settings for the best result.

Background Blurring: Blurs the background to protect your privacy.

Gaze correction: Automatically detect your eyes movement and adjust your gaze to be looked as if you look directly to the camera.

Motion Tracking: Automatically detects and follows your motion for a better webcam experience while you are moving around.

Notice:

1. Support need: MyASUS 3.0.34.0 + ASUS System Control Interface 3.0.19.0(or above)

2. Only for special camera module, need to install specific camera driver .

3. It is default off.

4. Gaze correction supported will vary by model.

 

OLED Flicker-Free Dimming *The features only support devices equipped with OLED panel and MyASUS version 3.1.3.0 or above

Some users may notice a slight OLED flickering at lower brightness values.

To reduce this effect, MyASUS integrate an OLED Flicker-Free DC Dimming technology to adjust panel brightness, reducing the flash and protect your eyesight.

 

Display refresh rate * The features only support devices equipped with OLED panel

Display refresh rate feature offers the options for users to choose and optimize the graphic performance. Fixed refresh rate / Dynamic refresh rate

 

[Connectivity]

TaskFirst * It is supported starting version V2.2.34.0 of MyASUS and version V2.2.26.0 of ASUS System Control Interface V2

With TaskFirst, user can personalize the distribution of internet connection's available bandwidth.

Users can distribute throughput evenly among all tasks, or prioritize data to particular activities for the smoothest possible performance.

Notice: If Intel connectivity performance suite or Intel connectivity network service (Intel Evo) is supported, taskfirst and WiFi smartconnect will hide to prevent mutual interference.

 

WiFi SmartConnect  *Only supports products which shipped after 2019/ November. 

When moving between different meeting rooms with a laptop, the WiFi signal can become unstable. With ASUS Smart WiFi, your laptop will automatically connect to the router with the best available signal in your current environment.  
It also memorizes the mobile hotspots you connect to and prioritizes connections to them when they're detected.

Notice: If Intel connectivity performance suite or Intel connectivity network service (Intel Evo) is supported, taskfirst and WiFi smartconnect will hide to prevent mutual interference.

 

WiFi RangeBoost Sensor *The features supported will vary by model. 

WiFi RangeBoost Sensor is an environment-detection sensor. The user can enable and disable the sensor to dynamically adjust signal strength for maximum WiFi coverage.

When the sensor detects the PC is placed on a stable surface, the signal will be strengthened to ensure better WiFi connectivity.

 

[Input Device Settings]

Function key lock  *The features supported will vary by model. *Only supports laptops with ASUS System Control Interface V2. (Gaming- series Laptops don't support)

Function Key Lock allow users to adjust keyboard workflow with ease. Either choose the traditional way of pressing the Fn key along with the keyboard function keys, or use the new method of accessing the function keys directly without the Fn key.  Choose the following way to switch function keys according to your habits : 

1) Locked Fn key : Press F1-F12 to initiate the specified hotkey function.

2) Normal Fn key : Press F1-F12 to initiate the F1-F12 function defined by your system or a specific app.

 

NumberPad Lock

Click to lock the NumberPad function on the touchpad to prevent accidentally activating.

Notice:

1. Support need: MyASUS 3.0.34.0 + ASUS System Control Interface 3.0.19.0(or above), Touchpad driver:17.0.0.5 or above.

2. Only lock the NumberPad function on the touchpad not for external digital keyboard.

3. It is default unlock.

4. It doesn't support gaming NB.

 

Automatic Keyboard Backlight * The features supported will vary by model.

Brightens or dims the automatic keyboard backlight according to the current light conditions using the built-in Ambient Light Sensor.

Auto-brighten: The keyboard backlight turns on when the light conditions change from bright to dark.

Auto-dim: The keyboard backlight turns off when the light conditions change from dark to bright.

*This function is unavailable when battery level is under 20% and the Windows battery saving mode is activated.

 

 

[Privacy & Security]

AdaptiveLock 

AdaptiveLock uses a proximity sensor to detect whether the user is in front of the PC.  
Users can turn on Walk-Away Lock to enhance security and save battery, locking the PC when the user walks away from the device.  
The system can also log back in and resume once detected the user's return.

* Ensure that you do not wear mask/ covering face, to make the system detect and wake up automatically.

Supported on selected models of NB for work.

Supported on selected models of NB for home.

*This feature only supports main screen locking and wake-up, and cannot be applied to external screens.

 

[Lighting effect]

Though MyASUS Exclusives feature, users can customize RGB lighting on LCD cover or keyboard for their own device.

*The features supported will vary by model. 

① Lighting effect: To select your device lighting effects, and effect types will vary depending on the model.  
② Lighting settings: According to the lighting effects selection , user can setup color、speed and direction performance of lighting effect.  
③ Apply effect: To apply a selected lighting effect on device.  
④ Reset to default: To select “Reset to default”, all lighting settings will return to the default.  
⑤ Settings: To select Settings* to get into Setting page, and user can turn on/off for all RGB lighting effect.

 

*Settings

 
① All lighting settings: To turn on/off for whole device RGB lighting effects.  
② Default lighting effects: Though clicking , user can preview utility preset lighting effects, and though each on/off switch, user can turn on/off for each preset lighting effects.

 

Q&A

Q1: Why can't I find Splendid, Tru2Life and OLED Flicker-Free Dimming in Customization after I reinstall Windows and MyASUS?

A1: Please refer to here.

 

Q2: Why my MyASUS Customization features are little different from this article?

A2: The features supported in [Customization] will vary by model, and not all products are with all Customization features.

[Notebook] MyASUS - User Center

Firstly, you need to login. If you don't have ASUS ID, you can register here.

By below items, you can change password, edit your information or logout.

[Feedback Hub]: Select below item to give your feedback.

Users can directly contact the development team for MyASUS and Link to MyASUS related questions. The team will respond to the users and help them solve the issue quickly.

Please remember to check Privacy Notice, when you send the problem using Give feedback.

[Registration]:Users can register all ASUS product through MyASUS easily and enjoy the warranty service.

You can operate in the following order.

[Notebook] MyASUS - ASUS One

Introduction

In ASUS One, you can simply find the ASUS branded application or connect and control configurations for your ASUS Router and ASUS Monitor. Once you have any of those devices, you can enter MyASUS to explore more functions specific for you.

 

Note: ASUS One is supported by MyASUS 3.0.34.0 + ASUS System Control Interface 3.0.19.0 or above.

 

Get started

Find [ASUS One] in MyASUS

Apps  
ASUS branded apps could help you manage daily activities and maximize overall efficiency. As of now, you can find link to [Link to MyASUS], [ScreenXpert] and [GlideX] listed here.

 

Display

You can adjust the monitor settings via MyASUS instead of pressing the buttons on monitors (Be sure that the monitor is connected to your laptop).

We aim to solve the inconvenience that the monitor may place where is not convenient to reach.

Supported models: please refer to here.

Factory Reset: Reset your monitor back to factory default setting.

Click [Confirm] to reset.

Splendid: This function contains 8 sub-functions that you can select , based on your screen color preference.

Color: Set a desired color settings of brightness and contrast.

Blue light filter: Select different levels of blue light filter to alleviate eye strains.

 

Router

You can complete the settings of the router via MyASUS, such as changing the Wi-Fi name and the password. Also, you can update to the latest router firmware with one click in MyASUS.

You can check ASUS Router Support List here.

Please login to your router account first.

Wi-Fi Settings: Click     to change SSID Name, Authorization, WPA and WPA PSK Key . Click [Apply] to finish it .

Update Firmware:You can check firmware status and update version here if available.

Settings: Advanced configurations items for you.


WAN connection types -These connection types can be selected from the drop-down menu next to WAN connection type.

 
Adaptive QoS - Ensures inbound and outbound bandwidth on both wired and wireless connections for prioritized applications and tasks.

 
AiProtection - Uses Trend Micro techniques to detect malware, viruses, and intrusions via real-time network monitoring before they reach your PC or devices.

 

Development License

 

OpenSSL - https://www.openssl.org/

OpenSSL is licensed under an Apache-style license, which basically means that you are free to get and use it for commercial and non-commercial purposes subject to some simple license conditions.

 

Curl - https://curl.se/docs/copyright.html

Curl and libcurl are true Open Source/Free Software and meet all definitions as such. It means that you are free to modify and redistribute all contents of the curl distributed archives. You may also freely use curl and libcurl in your commercial projects. 

[Notebook] MyASUS - Customer Support

1.[System Diagnosis]

Here you can check CPU load, Fan load(Fan Dust Removal), memory usage and hard disk space.

The System Diagnosis tool helps the user to identify any problems that are encountered reports the sources of the issues, and provides instant suggestions. It also helps our customer service representatives to identify problems

quickly and accurately if your device needs repairing.

①Select the part which you want to check ②Click [Checkup].

It is checking.

Here is the result.

More information, you can refer to here.

2. [LiveUpdate]

For the critical situation, MyASUS provide [Essentials] to help user update and install the software smoothly. Then, users can enjoy the latest software services.

LiveUpdate daily scans the latest and customized updates. Users can get the software update, including BIOS, Drivers and Firmware.

You can also select the type which you want here.

When you select below item, it will show the latest version updates available with the little red dot as below shown.

Notice: Reinstalling the operating system would probably cause the loss of some drivers in Device Manager and MyASUS might not be able to compare the version number. This would make it show "no update available" on MyASUS.If you want to find the list of drivers compatible to this machine, please cancel the check of [Show the latest version updates available], or confirm that there are no unknown devices in the device manager in advance.

3. Switch & Recovery

You can refer to here.

 

4. [FAQ]

Here will show some FAQ for MyASUS and the model you are using.

 

5. [Repair service]

Repair status: you can check the repair status using RMA number or product S/N.

Repair center: it will show all repair centers in your country.

6. [Contact ASUS]

Click contact ASUS and select your product.

Choose the category of the problem.

You could see the related FAQ articles or use different methods to contact ASUS.

[Notebook] MyASUS - Switch and Recovery

Table of Contents

ASUS Switch

Backup & Restore

Recovery

 

ASUS Switch

Introduction

ASUS Switch provides a simple way to transfer files, applications and related system settings by the same local network.

You can easily transfer your data from the original laptop to your ASUS laptop.

Note:

1. You can transfer data, applications and settings from ASUS or other brands laptop to another ASUS laptop.

2. You need to install ASUS Switch installer if the original laptop is other brands.

3. The ASUS laptop recieving data needs to install MyASUS application of version 3.0.32.0 or above(with ASCI above 3.0.15.0 or ASCI above 1.0.40.0).

 

Get started

Use ASUS Switch to transfer files, applications and related system settings by the same local network

1. Find [Switch & Recovery] in MyASUS-Customer support page . Click [Start] in [ASUS Switch] .

2. Select [Transfer data from current device] on original laptop. There will be connection code generated.

Note: You can Download the ASUS Switch installer and install it in the original laptop if you use other brands laptop , otherwise, you can't find [Switch & Recovery] in MyASUS.

3.  Select [Migrate data to current device] on new laptop. Input the pairing code shown in the original laptop.

Note: Both laptops have to connect to the same local network.

4. Select the original laptop's documents & files you want to transfer, confirm the transferring size and time. Click [Next]. (The selected files will be copied to new laptop according to the original path)

Documents & files

5. Select the original laptop's applications & Settings  you want to transfer. Confirm the transferring size and time and click [Start Transfer](Supported applications: Chrome, Firefox, WinRAR, 7zip)

Data transfer complete as below shown.

 

Backup & Restore

Backup or Restore to external hard disk

1. Find [Switch & Recovery]  in MyASUS-Customer support page . Click [Start] in [Backup & Restore].

Note: You can Download the ASUS Switch installer and install it in the original laptop if it is other brands laptop, otherwise,  you can't find [Switch & Recovery] in MyASUS.

2. Choose [Backup or Restore with external hard disk].

3. Click [Start backup/restore].

4. Select [Backup].

5. Select your target external hard disk.

6. Select the original laptop's documents & files you want to transfer. Confirm the transferring size and time, click [Next].

7. Select the original laptop's applications & Settings you want to transfer. Confirm the transferring size and time, click [Start Transfer]③. (Supported applications: Chrome, Firefox, WinRAR, 7zip)

Data transfer complete as below shown, please click [Completed] to end up the process.

8. Insert the external hard disk to your new ASUS laptop. Select [Restore].

9. Select the external hard disk  and file folder . Click [Restore] to start the transfer process.

Data transfer complete as below shown, please click [Completed] to end up the process

 

Backup or Restore to Dropbox

MyASUS offer ASUS device a quick backup and restore access with Dropbox space. You can Signup or login your Dropbox account to backup your files.

Moreover, you could have an exclusive Dropbox Plus Plan offer via this process.

Notice: 1. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Dropbox service and promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

            2. When you reset your device, the data will be deleted and ASUS neither stores nor has the ability to recovery your data. Please login into Dropbox and ensure your files are back up successfully

                before you recovery/reset your device.

1. Find [Switch & Recovery]  in MyASUS-Customer support page . Click [Start] in [Backup & Restore].

Note: You can Download the ASUS Switch installer and install it in the original laptop if it is other brands laptop, otherwise,  you can't find [Switch & Recovery] in MyASUS.

2. Choose [Backup or Restore through Dropbox].

3. Follow the login instruction on the browser and allow the permission.

4. Go back to MyASUS application, you can choose to upgrade your space or skip for this time.

5. Select [Backup].

6. Select the items you would like to backup through Dropbox and click [Start transfer]②.

7. Data transfer complete as below shown, please click on [Completed] to end up the process.

8. Select [Restore].

9. You could see the files you backup through Dropbox before, select the one you'd like to restore and click [Restore].

10. Data transfer complete as below shown.

 

Recovery

Introduction

MyASUS provides the function of creating a system repair drive. If the laptop cannot start, you can use the repair drive to reset it.

If you back up the system file to the repair drive, you can also use the system file to reinstall Windows.

 

Get Started

Find [Switch & Recovery] in MyASUS - Customer support page. Click [Start].

The following steps, you can refer to here.

[Notebook] MyASUS - System Diagnosis

To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about MyASUS - System Diagnosis

https://www.youtube.com/watch?v=izkwG6rLVC4

 

Table of Contents

 

Description of the scenarios

Scenarios

Description

Check item

Customized diagnosis

To be fully aware of the hardware health of your PC, it's recommended to run the Hardware Check to verify the hardware status in your PC. 

Adapter, Memory, Wi-Fi, Bluetooth, Hard disk drive, Solid state disk, Battery, Fan, System check

Blue screen error

A Blue Screen of Death is usually hardware or driver related. Most BSOD's show a STOP code that can be used to help figure out the root cause of the Blue Screen.

Memory, Hard disk drive, Sector check, Device drive

Slow system

Insufficient memory and hard disk space are common causes of system slow down. Having multiple applications and windows open at the same time may also be the problem.

Memory, Hard disk drive, Hard disk space, Application usage, Fan

Wireless connectivity problems

The stability of the network carriers and Wi-Fi Internet devices is one of the most common causes of network disruptions.

Wireless device and settings, Network connection

Driver error

Setup of a wrong or old driver may cause the system to be unstable and system crash.

Device driver

System not responding

Random crashes usually result from the Windows settings, hardware failures, or malware damage.

Hard disk drive, Sector check, File distribution

Slow boot time

A bad hard disk or running too many programs in the background may influence the boot time and make boot time longer.

Memory, Hard disk drive, Boot time check, Task scheduler check

Battery problems

Make sure the system power supply is firmly plugged in with AC adapter.  Check the power supply and confirm if all the detachable power cords are fully inserted. Make sure the battery is properly seated in the battery compartment, and the battery or system contacts without any problems.

Battery

Back to Table of Contents

 

How to run the Checkup

  1. You can select the items you want to check in Customized diagnosis, and then click [Checkup] to start to check. Or, click any of the scenarios below of System Diagnosis to get more details of check items. (The following takes Customized diagnosis for example.)  
    The time required for the tests to complete will vary, so please be patient as some may take several minutes.  
  2. Click [Result] after the test is completed.  
  3. If any error occurs after the test is completed, it will provide the error items, troubleshooting suggestions, and possible approaches to resolve the problem.  
    Note: Please aware that some circumstances may need to do Windows Update which may lead to BitLocker recovery. We highly recommend you to save the BitLocker recovery key or disable BitLocker before executing Windows Update, you could refer to this article to learn more: https://www.asus.com/support/FAQ/1042922/.  
     
    If there is no issue found but you still have hardware/software related problems, try to restore your PC to resolve problems. Please click [How to restore your PC] to learn more about restore process introduction, or click [Get Started] that will run the restore process directly.  
  4. In System Diagnosis, you can also click [Previous Record] to view the last test results.  

Back to Table of Contents

 

Q&A

Q1: How to check the MyASUS version?

A1: Please click the [Settings] from the left menu, and then select [About] from the top, you will find the version number of the MyASUS installed in Current Version.

 

Q2: Can I perform the system diagnosis of MyASUS in airplane mode?

A2: Except for Wi-Fi & Bluetooth of Customized diagnosis and Wireless connectivity problems, the other tests can be performed in airplane mode.

 

Q3: How to apply the repair request after doing Hardware Diagnostic on MyASUS?

A3: Here you can learn more about How to apply the repair request after doing Hardware Diagnostic on MyASUS.

 

Q4: Why can I only see the "Customer Support" feature in the MyASUS app?

A4: When you download MyASUS from the Microsoft Store, you may find it only supports the "Customer Support" function. It is because your product is not equipped with “ASUS System Control Interface” driver or the driver version does not support the full functionality of MyASUS. For more information, please refer to this article.

Back to Table of Contents

[Notebook] How to install MyASUS application

Please go to the corresponding instruction based on the current Windows operating system on your computer:

 

Windows 11 operating system

Before installing MyASUS, you need to check whether your computer had been installed the ASUS System Control Interface driver first, and then start to install MyASUS.

  1. Type and search [Device Manager] in the Windows search bar, then click [Open].  
  2. Check the arrow next to [System devices], then confirm whether the [ASUS System Control Interface] driver had been installed. (There is V1 or V3 version, depending on different models, and the supported options in MyASUS are determined by this driver version.)  
    If your computer had been installed this driver, please click here to know How to install MyASUS.  
    If your computer didn’t install this driver yet, please click here to know How to download and install the ASUS System Control Interface driver.  

 

How to download and install the ASUS System Control Interface driver

Please go to the ASUS support site, then download and install the ASUS System Control Interface driver on the Software and Utility category. Here you can learn more about How to search and download drivers.

If you don’t find the ASUS System Control Interface driver on the ASUS support site of your computer model, it means your computer doesn’t support most features in MyASUS. Here you can learn more about Why can I only see the “Customer Support” feature in the MyASUS app.

After the download is complete, please go to the corresponding install instruction based on the driver generation on your computer.

Driver generationSupport ModelInstall Instruction
ASUS System Control Interface V3Model listClick to paragraph
ASUS System Control Interface V1Model listClick to paragraph

 

Install the latest ASUS System Control Interface V3 driver

Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.

  1. After downloading the file, double-click on the [ASUSSystemControlInterfaceV3.exe] file to start the installation.  
  2. Follow the indicator to accept the license agreement and process the installation.  
     
     
  3. Click [Finish]and restart your device to complete the installation.  
  4. After reboot, right-click on the [Start] icon, then select [Device Manager]