[Notebook] Troubleshooting - Battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery

If you experience problems where the battery cannot power the laptop, charge, or be fully charged, please refer to this article and follow the troubleshooting steps.

Note: If you are using USB Type-C charging, please ensure that the USB Type-C port on your computer supports battery charging and power delivery for your laptop. If you are unsure about the functionality of the USB Type-C port, you can refer to this article to download the user manual specific to your computer model: How to search for and download user manuals.

 

To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to fix the battery cannot provide power/be charged, or be fully charge

https://www.youtube.com/watch?v=VrqpGNXHpkI

 

Table of Contents:

Battery cannot provide power/be charged

Battery cannot be fully charged

 

Battery cannot provide power/be charged

First, please check the connection and appearance of the battery/AC adapter

  1. Please use the ASUS original adapter for your laptop to avoid compatibility issues.  Do not use the same adapters on different models due to the adapter specification may be different.
  2. Please check if the AC adapter connector is loose (marked in the image below: A-power cord plug / B-outlet side plug / C-NB side AC jack), or you can try connecting to different outlets. 
  3. Please check if the adapter or cable is damaged.  If there is any damage, please contact ASUS service center for further information.
  4. After checking the above symptoms, please try to reconnect the power cord plug / outlet side plug / NB side AC jack.
  5. If your laptop’s battery is a removable pack, please try to re-install it. 
  6. Assuming the computer/battery cannot be charged because of long storage time without use, we suggest you charge the battery over night in lower current, which may be helpful to resolve the problem.
  7. If the problem persists after checking the above items, please continue the next troubleshooting step.

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EC reset

  1. Please remove all external peripherals, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc.
  2. Power off the computer.
  3. Remove the AC adapter. 
    Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. (These models need to plug in the AC adapter to do the Hard reset process.)
  4. Remove the battery (if it is a removable battery pack).
  5. Press and hold Power Button for 40 seconds to do EC reset.
  6. Re-install the AC adapter and battery, then power on the computer and check whether the problem is resolved or not.  If the problem persists, please continue the next troubleshooting step.

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Update and confirm BIOS / Windows packages / drivers with the latest version in your laptop

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your laptop.  Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

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Reset the BIOS settings

Please let your computer enters the BIOS configuration first, here you can learn more about How to enter BIOS configuration.

  • How to reset the BIOS settings in UEFI mode 
    In UEFI mode, you are able to select and choose the item via Arrow Keys and Enter of keyboard, Touchpad or Mouse. 
    Note: If your BIOS Utility screen is not like below, please refer to How to reset the BIOS settings in Legacy mode.
  1. Press Hotkey[F9], or use the cursor to click [Default] that the screen displayed①. 
  2. Confirm whether to load the BIOS optimized defaults, select Ok and press [Enter], or use the cursor to click [Ok] that the screen displayed②. 
  3. Press Hotkey[F10], or use the cursor to click [Save & Exit] that the screen displayed③. 
  4. Confirm whether to save and exit the BIOS configuration, select Ok and press [Enter], or use the cursor to click [Ok] that the screen displayed④. 
  5. When reset the BIOS settings is completed, the computer will restart and enter Windows.  Please check the problem again.  If the problem persists, please continue the next troubleshooting step.

 

  1. Press Hotkey[F9]. 
  2. Confirm whether to load the BIOS optimized defaults, select Yes and press [Enter]②. 
  3. Press Hotkey[F10]③. 
  4. Confirm whether to save and exit the BIOS configuration, select Yes and press [Enter]④. 
  5. When reset the BIOS settings is completed, the computer will restart and enter Windows.  Please check the problem again.  If the problem persists, please continue the next troubleshooting step.

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Run Battery Diagnosis via MyASUS

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②. (The left-side search illustration below is in Windows 11, and the right-side is Windows 10.) 
    If there is no result searched that means your computer may not install it, and please refer to How to install MyASUS. 
  2. In MyASUS, select [Customer Support]③. 
  3. In [System Diagnosis]④, select [Battery problems] item⑤. Here you can learn more about MyASUS System Diagnosis - Introduction. 
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about Why can I only see the partial features in the MyASUS app. 
  4. Please plug in the AC adapter, then click [Checkup]⑥. 
  5. If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS.  If the problem persists, please continue the next troubleshooting step.

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Reinstall the battery/AC adapter drivers via Device Manager 

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②. (The left-side search illustration below is in Windows 11, and the right-side is Windows 10.) 
  2. Uninstall the battery drivers.  Check the arrow next to [Batteries]③, then right-click [Microsoft ACPI-Compliant Control Method Battery]④ and select [Uninstall device]⑤. 
  3. Select [Uninstall]⑥. 
  4. In Batteries category, right-click [Microsoft AC Adapter]⑦ and select [Uninstall device]⑧. 
  5. Select [Uninstall]⑨. 
  6. After Microsoft ACPI-Compliant Control Method Battery and Microsoft AC Adapter both drivers are uninstalled, please restart the computer, and drivers will be automatically re-installed, then check the problem again.

 

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.

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Battery cannot be fully charged

If you experience the problem which is The battery doesn’t be charged when power level is above 95% with AC adapter connected.

This is a normal condition for battery protection, not a problem for either the battery itself or the charging function.

When the battery is charged to 100%, it will stop being charged.  At this time, the battery will self-discharge very slowly owing to the chemical characteristics of a Li-on battery even though the notebook doesn’t consume any battery power.

The current design of ASUS Notebooks come with built-in RSOC (Relative State Of Charge) and the purpose is to prolong the overall lifespan of the battery.  The description below can explain this phenomenon:

  • When the battery capacity is lower 95% with AC adapter connected, the battery will be charged to 100%, then stop being charged.
  • When the battery capacity drops from 100% to 99%~95% with AC adapter connected, the battery will not be charged until the power level drops lower than 95%.
  • When the battery capacity remains around 94% to 97%, the battery will not charge with the AC adapter connected.  You can unplug and re-connect the AC adapter several times to resume charging to 100%.

 

If you experience the problem which is The battery stop being charged after the battery level is charged to 60% or 80%.

Please make sure whether you set up Battery Health Charging in MyASUS (for some models, the Battery Health Charging is a separate app). In order to protect the battery, Battery Health Charging allows you to set your battery's maximum power of ROSC (Relative State Of Charge) which helps extend the battery's lifespan. Here you can learn more about the introduction of ASUS Battery Health Charging.

  • Full capacity mode: The battery can be charged to 100%.
  • Balance mode: The battery can be charged to 80%.
  • Maximum lifespan mode: The battery only allows being charged to 60%.

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If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!