Important Information

ASUS ServerCare Service Program

Last Update : 2015/12/30

ASUS Server Care - Advance Replacement

ASUS Server Care Advance Replacement (ARS) guarantees the availability of Server products for service within the first year of ownership with the 1-Business Day Advance Replacement (ARS) program.   If you encounter a problem with your Server, this program entitles you to receive an advance replacement of your Server, ensuring faster service and minimal downtime.

Service Terms
  • Advance Replacement is offerred during the initial twelve (12) months of product ownership.

  • This program is limited to customers who purchased an eligible product within the United States and Canada only.

  • Your Server warranty status will be verified and an RMA number will be granted upon verification

  • ASUS will only ship within the United States and Canada.  Before ASUS ships out a replacement, you may be required to submit additional information to an ASUS Commercial Support Representative.

  • Once you receive your advance replacement you are expected to return your defective Server to ASUS within 14 days of receiving your RMA number.

* ARS RMA service requests may require: a valid credit card and original purchase invoice clearly indicating the date of purchase. Unit must be returned to ASUS within 14 calendar days of receiving yourRMA, otherwise your credit card will be charged the full MSRP value. All requests are subject to cancellation by ASUS at any time.  Applicable to products sold and purchased within the United States and Canada ONLY. 

​Warranty term begins on date of new product purchase. Warranty terms and eligibility may vary depending on model and place of purchase. Proof of valid invoice or sales receipt may be required to process any ARS RMA request.  Please contact an ASUS Commercial Support Representative for more information.