Request RMA Service

Last Update : 2014/11/21

Request RMA Service

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RMA Submittal Form (USA or Canada Customers ONLY)

Dear Valued Customer,

You will need to provide your product serial number in order to complete this RMA Submittal Form.
Serial Number:
When requesting for RMA please take the serial # from your physical product to prevent any delays in processing your request for RMA. If you are unsure where to locate your serial #, please visit the following link:
http://service.asus.com/serialnumbers.html

Thank you,
ASUS Customer Service Dept.

Contact Information( Items marked with "*" are required for application)

* First Name:

* Last Name:

* Email:

* Telephone :

-Ext

(Format XXX-XXXXXXX)

* Alternate Telephone :

(Format XXX-XXX-XXXX)

Company Name :

(If shipping to a business location)

* Country:

                                              Please Select CountryUnited StatesCanada

* Province / State:

Please Select Province / State

* City:

Please Select City

* Postal Code:

Please Select Postal Code

* Street Address:

Product Information

Inputting your product s/n, will auto-populate product type and product model. If system does not auto-populate, there is an error with your product s/n inputted. 

* Product S/N:

How to find serial number ?

* Product Type:

* Product Model:

How to Find Model Name ?

Purchase Date:

Product OS:

* User OS:

* Problem Type:

* Problem Code:

Is there internal/external damage on your product?

                              NoYes

Did you talk to our support team ? If yes, please provide case number.

Case Number:

* Brief Description:

To prevent delays in processing your RMA, please remove all passwords (i.e. Operating System, BIOS).
**Recovering the operating system is required if there is a software and/or hardware related issues. ASUS is not responsible for any lost data or 3rd party software. Back up all your personal data prior to sending your unit in for RMA service.

* Verification code:

Submit