Service Programs - General Questions
Last Update : 2014/11/21
Frequently Asked Questions
This is a great place to start when you have questions about your ASUS product. Read through the informative questions and answers to help ensure your continued enjoyment of your ASUS product. If you still cant find what you are looking for you can always visit our 'Contact Us' page for more assistance.
01 What should I do before contacting ASUS?
Back up all your personal data and remove any confidential, proprietary information on the hard drive. ASUS will not be responsible for any loss of your own programs, data or information. If you received an error message, write it down with the fault description and include it with the product. Retrieve the following information from your ASUS product: operating system version, BIOS version, and notify if you have made any recent hardware or software changes. Ensure you have the following information readily available: your ASUS product’s model name, serial number, sales invoice/receipt with date of purchase and warranty card. You will be required to provide proof of purchase before warranty service can be performed.
To expedite your Service Experience it is also recommended that you create a case number before calling in. To create a case number online Click Here and you will receive an email notification once completed be sure to reference your case number when calling for faster service.
02 Where can I locate my Serial Number?
Your product's serial number can be found in many locations: on the original product packaging, in your warranty card, on the product itself, and sometimes even can be found within the operating system (on select products). A great place to check is the Self Service link above to get started.
03 Can I receive technical support via email?
Yes, ASUS offers many support outreach options - especially world class support via email. Feel free to visit the Contact Us page to select the right kind of support to match your needs.
04 Where can I download a copy of my product User Manual?
You can download a soft copy of your product User Manual by visiting our download page under Self Service. We also feature the latest drivers, BIOS, and firmware updates to keep your ASUS product up to date.
05 Where can I purchase recovery discs and other accessories?
You can visit the ASUS eStore to purchase recovery discs, batteries, AC adapters, and many other accessory items.
06 How can I check the status of my RMA?
Checking the status of an existing RMA number is easy to do. Simply click RMA Status under the Self Service menu.