DropZone services are available only at selected ASUS Authorized stores. You can locate your nearest DropZone using the store locator on this page (state and city search), or visit the ASUS India store locator on ASUS.com.

You will need to share the following mandatory information:

• Product Model Number
• Serial Number
• GST Invoice (Proof of Purchase)
• Name
• Address
• Contact Number / Alternative number
• Email ID
• Invoice for warranty purpose

If your device is within warranty and has a manufacturing defect:

• It will be repaired as per ASUS standard service policies
• No service charges will apply (subject to warranty terms)

For more information, see ASUS Support (India).

If your device is Out of Warranty (OOW) or has Customer-Induced Damage (CID) (for example physical or liquid damage), repair will be chargeable. You may be guided to contact or proceed via an authorized ASUS Service Center, call customer care on 1800 209 0365, or use online RMA at as-rma.asus.com/in.

Yes. The initial diagnosis is based on visible issues and your inputs. The initial diagnosis and service form shall be based solely on the Customer's reported issues and preliminary inspection. During the repair process, further internal examination may reveal additional or concealed faults, including but not limited to Customer-Induced Damage (CID), physical or liquid damage, or out-of-warranty component failure. In such cases, ASUS reserves the right to revise the repair scope, estimated charges, and turnaround time, which shall be communicated to the customer separately.

1. Data safety & backup advisory

Before submitting your device for service, we strongly recommend that you back up all important data and remove any personal, confidential, or sensitive information. During the repair process, your data may be lost or erased, and ASUS and its Authorized Service Providers (ASPs) will not be responsible for any such loss or for the recovery of data. ASUS shall not be liable for any direct or indirect damages, including but not limited to loss of data, loss of privacy, or loss of business or profits, that may result during service or due to circumstances beyond our control. By handing over your device for service, you agree that ASUS and its ASPs shall not be held responsible for any data-related issues.

2. Carry the original invoice for smooth processing.

• An indicative turnaround time will be shared at submission
• The timeline starts when the device is received by the ASUS Authorized Service Provider
• Delays may occur due to spare parts availability, logistics challenges, or technical complexities

If delayed, you will be notified with an updated timeline.

No. An indicative repair timeline will be provided upon submission of the device for service. This turnaround time shall commence from the date ASUS or its Authorized Service Provider (ASP) physically receives the device and shall end upon completion of repair. While ASUS endeavors to adhere to the communicated schedule, delays may occur due to external factors such as logistics disruptions, unavailability of spare parts, or unforeseen technical complications. In such cases, ASUS shall notify the Customer of the revised expected completion date. This timeline shall remain indicative and not binding.

ASUS provides technical support exclusively for software that is pre-installed on the original ASUS device. Support for any third-party applications, non-ASUS software, or unauthorized modifications shall be expressly excluded from the scope of service.

Contact the ASUS Dropzone immediately. Please note ASUS cannot be held responsible for any issues that may arise due to missing documentation.

Before you leave the Dropzone, Inspect your device carefully for any physical damage. Claims related to physical condition cannot be accepted after the device has been collected.

Yes. ASUS reserves the right to modify terms and conditions at any time without prior notice.

Contact the above mentioned dropzones on the number provided