The Pick-Up & Return (PUR) service applies only to eligible ASUS accessories that are under valid warranty.
Supported product categories include:

• Wireless / BT Silent Mouse
• Marshmallow Wireless Keyboard
• Backpacks
• Adapters and GaN Chargers
• Docks and Dongles
• Jogeek RAM / SSD

Eligibility is determined based on product type, valid warranty status, serial number verification, and serviceable pincode location.

Yes. Pickup and return are completely free for ASUS accessories that are under valid warranty and meet service eligibility criteria.
There are no logistics charges for approved in-warranty service requests.

The Pick-Up & Return service is available exclusively for products under valid warranty.
If the product is out of warranty:

• Pickup will not be scheduled
• No repair or replacement support will be provided
• The request will be declined after warranty verification

All service requests must be initiated through the official ASUS Customer Care number:
1800-2090-365

Pickup requests cannot be scheduled through third-party channels. Warranty and product verification will be completed during the call.

To ensure faster processing, please keep the following ready:

• Product Model Number
• Serial Number
• Valid GST Invoice (with serial number printed)
• Complete Pickup Address with Landmark and Pincode
• Primary and Backup Contact Number
• Email ID
• Clear Problem Description

Incomplete information may delay verification or scheduling.

The serial number is printed on:

• The product body
• The packaging box
• The GST invoice (if correctly documented)

The serial number is mandatory for warranty validation. Service requests cannot proceed without it.

Pickup and drop service operates:
Monday to Saturday | 9 AM – 6 PM (Excluding Sundays and official holidays)
The overall turnaround time depends on issue verification, logistics availability, and service processing timelines. Estimated timelines are indicative and shared during the service request.

Customers are responsible for:

• Securely packaging the product in original packaging or protective material
• Removing any personal data or removable media
• Including only relevant accessories required for issue diagnosis
• Being available during the scheduled pickup window

Improper packaging may result in transit damage, for which ASUS will not be liable.

At pickup:

• Model and serial number are verified
• Visible pre-existing damage may be recorded
• A pickup acknowledgment is issued

At return:

• Customers must inspect the product before signing
• Any visible transit damage must be reported immediately

ASUS and its authorized logistics partners exercise reasonable care during handling and transportation.
However, ASUS is not liable for:

• Damage caused due to inadequate packaging
• Data loss during service
• Consequential or incidental damages
• Third-party software or unauthorized modifications

Transit damage claims must be reported within the specified time window with supporting documentation.