GlideX Frequently Asked Question (FAQ) | Official Support

Support for computers with Windows operating system, LAN, Wi-Fi and USB
Windows operating system: Windows 10/11 64-bit (version 1909 and later) (Note that GlideX is NOT available in Windows in S mode)
Graphics driver supports H.264 codecs.

Mobile device side：

iOS devices require 14.0 and later
Android device requires 9.0 and higher
Graphics driver supports H.264 codecs.

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First launch of GlideX App

2.1 Computer side

Please download GlideX for Windows from the Microsoft Store. After installing it, you are advised to follow the instructions below:

(1) Search for ①[GlideX] in the search bar in the lower left corner of the desktop on computer, then click ②[GlideX] and GlideX will be launched.

(2) At the GlideX welcome page, click ③[Next].

(3) Select either China or Global service to access GlideX comprehensive suite of service based on your location.

China service: For users located in China
Global service: For all users (except those located in China)

(4) On the End User License Agreement and GlideX Terms and Conditions page, select ④[I acknowledge and agree to the above], and then click ⑤[Confirm].

(5) On the Privacy Notice page, select ⑥[I agree], and click ⑦[Confirm].

(6) In the download GlideX mobile application page, there is ⑧[QR Code] in the red box on the right. If you do not have GlideX installed on your mobile device, please scan the QR Code with your mobile device's camera and download the GlideX app. After downloading, click ⑨[Next].

(7) You can enter GlideX main page.

2.2 Mobile device side

Please download GlideX from the Google Play Store or Apple App Store. For the Android users without Google Play Store, please download the Android package. After installing it, you are advised to follow the instructions below:

(1) Select either China or Global service to access GlideX comprehensive suite of service based on your location. Please make sure that the service is the same as the one on GlideX for Windows app. Then, tap ①[I agree] at End User License Agreement and the GlideX Terms and Conditions, and then tap ②[OK]. Tap ③[I agree] at Privacy Notice, then tap ④[OK]. Tap ⑤[Continue to see third party ads] on the GlideX Services and Ads Notice page, and tap ⑥[OK]. The next page will suggest you download the GlideX application on your computer. If your computer has not downloaded it yet, tap ⑦[link] to go to the Microsoft Store to download. If you already have GlideX installed, tap ⑧[Installed]. Then you will navigate to the main page of GlideX.

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3. Permissions required by GlideX

Android devices

(1) Request Nearby devices permission

When you enter the mobile app for the first time, a pop-up window will prompt you to enable Request Nearby devices permissions, tap ①[OK], and then tap ②[Allow all the time].

(2) Display over other apps permission

Open the sidebar on the left of the main app page on mobile apps, tap ①[Permission Management], tap ②[Display over other apps], find and tap ③[GlideX], tap to turn on ④[Allow display other apps].

(3) Allow to modify system settings permission

Return to the permission management page, tap ①[Allow to modify system settings], tap to turn on ②[Allow to modify system settings].

(4) Screen recording permissions

Return to the permission management page, tap ①[Screen recording], tap ②[Start Now].

(5) Access the camera permission

Return to the permission management page, tap ①[Access the camera], tap to turn on ②[Allow only while using the app]. The permissions required for GlideX to use properly are enabled.

iOS devices

Tap ①[OK] to allow GlideX's local network access, then you can select to tap ②[OK] to get Bluetooth permissions, then you can select to tap ③[Allow] to get notification permissions. To scan the QR code from the GlideX app on your computer, open the side menu > [Permission Management]. Then, tap [Access the camera] and tap ④[OK] to allow permissions.

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4. Subscription service

GlideX currently provides subscription services for users in the following regions based on the mobile device platform registered by members. If you encounter any problems when enabling the subscription service, please check: [GlideX] Common GlideX subscription service problems

(1) To subscribe to GlideX service, please login to the same account on the Windows and mobile apps. Click ①[User Center] on the side menu of the Windows app, then ②[Key-in your account and password], and then click ③[Login]. On the mobile side, tap ④[Log into GlideX], then ⑤[Key-in your account and password], and then tap ⑥[Log in].

(2) After the account login is complete, you can choose any of plan on the mobile app > Side menu > [My Subscription].

*Select the desired resolution and refresh rate. Please note that the actual performance will depend on your network and hardware capability.

** Depend on your network and hardware capability, the resolution and refresh rate of native quality would actually be higher than 2K60.

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5. Mirror

Mirror function allows you to project your device's screen to a PC for easier keyboard input and more screen space. Use your Android or iOS apps via Windows in the productive space of your PC!

(1) On the main page of GlideX, click ①[Connect], click your ②[mobile device]. A notification will pop-up on mobile app, tap ③[Accept].

If you can't find your mobile device or encounter any other problems, please refer to: [GlideX] How to connect device(s) via Wi-Fi or USB cable

If you use an Android device to connect to a computer via USB cable, you need to turn on the USB debugging settings first. Please refer to: [GlideX] How to enable USB debugging for Android devices?

If you connect to 2.4GHz WiFi band, please refer to the following link to learn how to switch to 5GHz for a better screen-sharing experience: [GlideX] How to switch from 2.4GHz to 5GHz for a better screen sharing experience?

(2) After enabling Mirror, if you want to use the mouse or keyboard on the computer side to control the mobile device, or use the computer's speaker to play the media sound of the mobile device, click the ④[PC Control] button, and then click ⑤[Start Bluetooth Pairing].

If you encounter any problems with Bluetooth pairing, please refer to: [GlideX] Bluetooth pairing problems

(3) A pop-up dialog will appear on the mobile device side, indicating that [GlideX] requires 120 seconds to be turned on for other Bluetooth devices to detect your phone, please click ⑥[Allow]. Please confirm that the ⑥[pairing code] on the computer and mobile devices are the same, and then click ⑦[Pair] on both computer and mobile devices. If the pairing fails, unpair both sides and then manually pair each other on the Bluetooth pairing page.

(4) After the computer is successfully paired, and the following pop-up window will display.

(5) After the PC control function is turned on, on the Mirror side menu, there are ①[PC Control] function, including ②[Keyboard & Mouse] switch button, ③[Audio] switch button, ④[Input method shortcut hint], ⑤[Settings] button, ⑥[Mobile device control] button, and ⑦[Control] button.

When using the [PC Control] function of the mirror feature, if you encounter any problems, please refer to: [GlideX] How to Use Screen Mirror PC Control

Keyboard & Mouse - To use PC's keyboard for typing on the connected mobile device, the hotkey varies on the mobile systems:

Android devices: Switch Language (press Shift + Space key) & Switch input method (press Shift + Alt key), which is available on Google keyboard and Samsung keyboard.
iOS devices: Switch Language (press Ctrl+ Space key)

To use PC's mouse on the mobile device*, switch to Mirror mouse mode by clicking on the mirrored screen. To exit from that mode, press Esc. Moreover, you can also customize your pointer speed based on the mobile systems:

Android devices: Click the [Settings] button to adjust the speed.
iOS devices: Go to your mobile device [Settings] > [General] > [Trackpad & Mouse]. We recommend you drag the "Tracking Speed" slider to the lowest. At the same time, turn off the [Natural Scrolling] setting to maintain your scrolling behavior on the computer.

* Go to your mobile device [Settings] > [Accessibility] > [Touch] > Turn on [AssistiveTouch], or ask Siri to [Turn on AssistiveTouch].

Audio - This function requires PC later than 20H1 devices. If it is a lower version, it is recommended that you upgrade the operating system for this function. Currently, GlideX supports streaming stereo music.

(6) When your mobile device is displayed in a landscape (for example, if you watch a video), the Window page of your computer will also be displayed horizontally.

(7) How do I switch the screen streaming quality for Mirror?

If your network is unstable, it is recommended that you switch to 5 GHz WiFi, or click ①[Settings] to subscribe to unlock [Dynamic mode] in ②[Streaming quality] or connect with a USB cable for a better experience.

(8) You can also use the Mirror function by using a USB connection, as shown in the following figure.

When using USB connection, you need to open the permissions of the mobile device first, please refer to the connection: [GlideX] How to enable USB debugging for Android devices? | Official Support | ASUS Global

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6. Extend

(1) Click ①[Connect].

(2) Ultra users can connect two devices, click ②[Devices] respectively, the connection steps on the mobile device side are similar to those described above. The following describes the steps you need to take when the connected device is a PC.

(3) A pop-up prompt will appear in the GlideX App on another computer, click ③[Accept].

(4) The following screen will appear on the second computer, click ④[Full screen] to make the screen of the first computer full screen on the second computer.

(5) At this point, the extended screen of the first computer will be displayed in full screen on the second computer, and you can exit full-screen mode by pressing the [ESC] key of the second computer.

(6) Go back to the GlideX app of the first computer, you can see that ⑤[Two devices] have been used as extended screens, click ⑥[Preference].

(7) In ⑦[Display/Device Rearrangement] on the left, you can set the relative position of the screen. In ⑧[Streaming Quality] on the right, you can set the quality of the two extended screens.

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7. Unify Control

(1) Click ①[Connect].

(2) Select your ②[Devices] and then connect.

(3) After the device connection is complete, click ③[Preference] on the following screen.

(4) Adjust the relative position of the monitor and device in ④[Display/Device Rearrangement].

(5) When using the Unify Control function, you may encounter problems such as not being able to find the mouse. Click ⑤[Settings], click ⑥[General], and adjust the pointer or keyboard switching options in ⑦[Unify Control keyboard and curorr options].

(6) Connect one device to use the Unify Control function, and you can also connect another device to use the Mirror function or Extend function, as shown below. You can adjust the relative position of devices in ⑧[Display/Device Rearrangement], and you can quickly adjust the quality of communication in ⑨[Streaming Quality].

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8. FAQ and feedback

If you find any problems or have any feedback to GlideX, please give feedback via GlideX for Windows and mobile app, relevant instructions please refer to: [GlideX] Learn how to send feedback to GlideX | Official Support | ASUS Global

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How to Use Screen Mirror PC Control

The “PC Control” function of the Screen Mirror allows users to use the computer mouse to control the mobile device on the computer, use the keyboard for input, and also output the sound of the mobile device from the speaker on the computer. If you encounter the difficulties, please seek troubleshooting based on the type of device you are using.

The “PC Control” function requires your computer with Bluetooth 3.0 or above, and it will be enabled after your mobile device’s and PC's Bluetooth being paired.
One of the PC Control functions, “audio” function, requires your computer operating system to be 20H1 or later. If it is a lower version, it is recommended that you upgrade the operating system to use this function. Currently, GlideX supports streaming stereo music.

Troubleshooting for iOS device users

Troubleshooting for Android device users

Troubleshooting for iOS device users

1. Function connection failed

If you enter the [PC Control] function page, it shows that the function connection failed, please click the [Retry] button of the mirror window function. If the connection is still not successful, please try to pair the devices' Bluetooth again.

2. Use the mouse to control the mobile device on the computer

2.1 Enable [AssistiveTouch] - To display the cursor on the mirrored window, please go to your mobile device [Settings] > [Accessibility] > [Touch] > Turn on [AssistiveTouch], or ask Siri to [Turn on AssistiveTouch].

2.2 Adjust the speed of the Trackpad & Mouse - To have the better user experience, go to your mobile device [Settings] > [General] > [Trackpad & Mouse], we recommend that you drag the "Tracking Speed" slider to the lowest. At the same time, turn off the [Natural Scrolling] setting to maintain your scrolling behavior on the computer.

2.3 Confirm to unlock the [screen orientation] - To avoid the mouse operated unexpectedly, please make sure that the “screen orientation” is unlocked. You can swipe down from the upper right corner of the screen to open "Control Center" and tap the [screen orientation] button to confirm that the function is unlocked.

3. Use the keyboard to input

The computer keyboard is the Bluetooth keyboard of your mobile device. If you want to use the hotkey to switch languages, you can press [Ctrl + Space] keys to switch. If you want to quickly return to the homepage of your mobile device, you can press the [Ctrl + H] keys, or click the home button on the side menu of the mirrored window.

Troubleshooting for Android device users

1. Function connection failed

If you enter the [PC Control] function page, it shows that the function connection failed, please enter the mobile device [Bluetooth] settings, select the current [paired device] name, enter the device's [Settings], and turn on the corresponding [Audio] or [Input Device] permission, and then click the [Retry] button on the [PC Control] function page of the mirrored window. If the connection is still not successful, please try to pair the devices’ Bluetooth again.

2. Use the mouse to control the mobile device on the computer

To adjust the pointer speed, you can click the [PC Control] button from the side menu of the mirrored window and click the [Pointer Speed] [Settings] button on the [Keyboard & Mouse] tab to enter the mobile device [Mouse and trackpad speed] system page, you can customize the speed according to your personal preference.

3. Use the keyboard to input

The computer keyboard is the Bluetooth keyboard of your mobile device. If you want to use the hotkey to switch languages, you can press [Shift + Space] key to switch, for example, switch from English to Chinese; if you want to switch the input method, press [Shift + Alt] to switch, for example, switch from Samsung keyboard to Google keyboard.

[GlideX] Common GlideX subscription service problems

GlideX is a download free cross-device, cross-platform screen-sharing, and screen-control solution. We aim to provide users with a good user experience by continuously being updated. Besides, we provide users in certain regions with in-app purchase on mobile to enjoy advanced features.

What are included in GlideX different paid package?

*Select the desired resolution and refresh rate. Please note that the actual performance will depend on your network and hardware capability.

** Depend on your network and hardware capability, the resolution and refresh rate of native quality would actually be higher than 2K60.

Where can I use GlideX subscription service?

GlideX currently provides subscription services for users in the following regions based on the mobile device platform registered by members.

1. If you use Google Play Store, users in the following regions have GlideX subscription service:

Albania, Australia, Austria, Bahrain, Belarus, Belgium, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Italy, Latvia, Liechtenstein, Luxembourg , Malaysia, Malta, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Türkiye, United Arab Emirates, United States, Morocco, Liechtenstein, Mexico.

2. If you use Apple App Store, users in the following regions have GlideX subscription service:

Albania, Armenia, Australia, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India , Indonesia, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States, Uzbekistan.

How to get a GlideX subscription plan?

To subscribe log into GlideX, please register and log in as a GlideX international version member*, then go to the GlideX mobile device app, expand the side menu > enter "My Subscription", and subscribe in-app through Google Play Store or Apple App Store. GlideX members who have successfully subscribed are asked to log in with the same account on other personal devices to enjoy the subscription functions.

* (GlideX) Chinese version members are not available for subscription service.

How to confirm the success of subscribing to the GlideX plan?

Please log in to the GlideX member who enjoys the subscription plan on your any device

Windows app> Side menu> "User Center" to confirm your plan.
Mobile app> Side menu> "My Subscription" to confirm your plan.

If you have subscribed but the plan is not valid in the app, please go to GlideX mobile app> Side menu> "My subscription" > tap the more icon in the upper right corner of the page> tap "Restore purchase" to try to take the plan effect.

How to renew the plan? How to cancel the plan?

According to the regulation of the Google Play Store or Apple App Store, unless you cancel the subscription of the purchased item on the Google Play Store or Apple App Store before the last day of the monthly billing cycle, the third party that you purchased will charge you after the end of the subscription period, and the plan will be automatically renewed.

You can also cancel the subscription at any time. Your subscription will be canceled at the end of the current billing cycle and will be downgraded to the GlideX standard.

Why are the prices different in different regions?

The price of packages purchased in GlideX will be displayed in local currency as set by you in your Google Play Store or Apple App Store account. Please note that the final billing amount may differ depending on the location that you selected on Google Play Store or Apple App Store.

How to change the plan?

The GlideX app provides program upgrades. You can upgrade from a lower-level program to a higher-level program. The programs from low to high are: Plus, Pro, and Ultra. Once you confirm to upgrade the plan, the new plan will take effect immediately.

How often will I be charged?

Currently, Plus, Pro, Ultra subscribers will be charged monthly. You may cancel your subscription at any time and your subscription will remain active for the duration of the period for which you have paid.

How can I unsubscribe?

If you are an Android user, please refer to Google Play Help: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help
If you are an iOS user, please refer to Apple support: If you want to cancel a subscription from Apple - Apple Support

If I want to get a refund for the subscription, is this possible?

If you are an Android user, please refer to Google Play Help: Request your Google Play refund - Google Play Help
If you are an iOS user, please refer to Apple support: Request a refund for apps or content that you bought from Apple – Apple Support (AU)

[GlideX] How to connect device(s) via Wi-Fi or USB cable

To enable Screen Mirror and Screen Extend, connect to your mobile device from a PC that is on the same Wi-Fi network or using a USB cable. Please be noted that the connection via the same Wi-Fi is limited in some network environment, for example, office or school environment using public hotspot. We suggest you use the trusted Wi-Fi.

Troubleshooting for iOS device users

Troubleshooting for Android device users

Troubleshooting for iOS device users

Please make sure iOS device meets the requirements below:

(1) The discoverability for Screen Mirror and Screen Extend is turned on.

(2) Your GlideX mobile app is enabled so that it is visible to PC, and that the screen of the mobile device is not locked.

Choose the connection method

1. Connect a device from a PC that is on the same Wi-Fi

You can connect to your iOS device directly.

2. Connect a device from a PC using a USB cable.

Download and install iTunes (Windows 64 bit) on your computer. You must use Apple or MFi-certified Lightning Cable to connect an Apple iPhone or iPad to your PC. Please make sure that your iPhone or iPad is recognized in iTunes on Windows. (If you are stuck at this step, please refer to Apple support for help and restart AMDS accordingly.) And then, tap [Trust] on the [Trust This Computer?] dialog.

When you connect your mobile device to the GlideX on your computer, your mobile device is displayed and a USB-connected icon appears.

2. Troubleshooting for Android device users

Please make sure you meet the requirements below:

(1) The discoverability for Screen Mirror and Screen Extend is turned on. Open the side pull bar on the left side of the mobile app. Tap [General]①, tap on the [Discoverability]② function, and turn on the [Screen Mirror & Screen Extend]③ function.

(2) Your GlideX mobile app is open so that it is visible to PC, and that the screen of the mobile device is not locked.

Choose the connection method

1. Connect a device from a PC that is on the same Wi-Fi

You can connect to your Android device directly.

2. Connect a device from a PC using a USB cable.

Make sure that the developer options and USB debugging of your mobile device have been configured, and you allow USB debugging after plugging in the USB cable.

Swipe left on GlideX [Home]①, tap on [USB Connection Settings]②, tap on the [Developer Options]③ will be directed to the mobile device's [About Mobile] page. Tap on [Software Information]④, and tap on [Build Number]⑤ seven times in a row to turn on the developer options (Opening the "Developer options" varies from mobile device to mobile device, search the web for how your mobile device opens or click here.).

When the developer options is turned on, go back to the USB cable connection page. Tap on [USB debugging]①, or in [Developer options] and tap on [USB Debugging]②, a pop-up window will appear, tap on [OK]③, and USB Debuging detection will turn on. Connect your computer and mobile device by using a USB cable, and a pop-up window will appear on the mobile device, tap on [Always allow from this computer]④, then tap [Allow]⑤, and then tap [Yes]⑥ to connect your computer and mobile device.

When you connect your mobile device to the GlideX on your computer, your mobile device is displayed and a USB-connected icon appears.

[GlideX] Bluetooth pairing problems

If you want to use the GlideX Screen Mirror [PC Control] function, please make sure that your devices are connected successfully. If not, please try to follow below instructions.

1. Pair devices in the correct way to pair device's Bluetooth.

After enabling Screen Mirror, select [PC Control] button > click [Start Bluetooth Pairing] button to connect devices; if you have successfully paired the devices via Bluetooth, please also click [Start Bluetooth Pairing] button to enable function connection.

1.1 If you are an Android user

Make sure you allow your mobile devices to be visible to other devices during the pairing process.
If you failed to pair, please go to mobile device [Settings] > [Bluetooth] device list, and make sure that the PC device you are going to pair is showed. Then, tap the device to trigger the connection with the PC.

1.2 If you are an iOS user

Make sure you open and stay on the Bluetooth Settings screen until you complete the steps to pair your PC.
If you failed to pair, please go to mobile device [Settings] > [Bluetooth] device list, and make sure that the PC device you are going to pair is showed. Then, tap the device to trigger the connection with the PC

If the screen shows the “Keyboard & Mouse” and “Audio” functionalities, that means the Bluetooth paired successful.

2. You have paired devices successfully before, but cannot paired them again?

Please go to Bluetooth system page on the PC and mobile device to remove the devices. After completely removing, try to pair them again. Please refer to the steps below:

2.1 PC Side - Remove the device in the Settings: Select [Start], then select [Settings] > [Devices] > [Bluetooth & other devices]. In Bluetooth, select the device you’re having problems connecting to, and then select [Remove device] > [Yes].

2.2 Mobile device side - Remove the device in the Settings: Go to the Bluetooth Settings page on mobile > Tap the connected PC > Tap [Unpair]. After removing the Bluetooth device, then pair devices again

2.3 Confirm that there is no paired device you had problems connected to on the Bluetooth setting page of the PC and the mobile device side, which means that the Bluetooth pairing is completely done. Please try to pair the devices again.

3. When Bluetooth does not work, or Bluetooth is lost

Reset Bluetooth settings: Turn off your PC's and Mobile's Bluetooth settings, and turn them on again.
Make sure airplane mode is off: Select [Start], then select [Settings] > [Network & Internet] > [Airplane mode]. Make sure “Airplane mode” is turned off. Then, turn Bluetooth on: Select [Start], then select [Settings] > [Devices] > [Bluetooth & other devices].
Make sure Bluetooth works: Please check in the taskbar and select [action center] in the bottom right corner or go to [Settings] to ensure that your PC supports Bluetooth, and that Bluetooth is not missing. If the Bluetooth button is missing, please try to update to the latest driver or restart your PC.
If you encounter the notification request of Bluetooth pairing repeatedly pops up, please restart your PC and try again.

*For more information about the Bluetooth problem, please refer to Microsoft official information to repair Bluetooth device.

[GlideX] Common ASUS PC Friend Coupon Problem

What is ASUS PC Friend Coupon?

ASUS PC Friend Coupon, which is exclusively offered to ASUS Member, is issued by ASUSTeK COMPUTER INC. from time to time. To get ASUS PC Friend Coupon for GlideX, please refer to Terms and Conditions.

How and where to get the ASUS PC Friend Coupon for GlideX?

ASUSTeK COMPUTER INC. is giving out GlideX Pro 1-year (365 days) free trial coupons, named ASUS PC Friend, to ASUS members who have purchased and registered the selected ASUS products (please refer to the section at the bottom of the page) that are still within the warranty period.

Step 1: ASUS members who meet the conditions can obtain and activate the coupon in the MyASUS for Windows app from [User Center] > log in and click [Member exclusive coupons].

*If there is no coupon for your account, you will see “There are no coupons associated with this account”, it means that you are not currently eligible for redemption.

Step 2: Click [Activate]. After activating the coupon, ASUS members can log into GlideX using the same account with an active coupon.

Step 3: After logging into GlideX using the same account with an active coupon. You can find the coupon in the [Current plan details].

Which regions are eligible for the promotion?

The ASUS PC Friend Coupon for GlideX from ASUS is available in regions where ASUS makes MyASUS for Windows and GlideX available to end users. This means registration of eligible products in regions where MyASUS for Windows and GlideX is not available do not qualify for this coupon.

If I already have an existing GlideX subscription, can I activate the coupon?

If you already have an existing subscription through Google Play or Apple App Store for GlideX, the activation of the coupon is unavailable. To protect your right to use the subscription items you have paid for, it is recommended that you go to the corresponding subscription platform to cancel the subscription. When the plan level turns to the GlideX Standard, you can activate the coupons you have obtained.

What happens if I purchased and registered multiple eligible devices? And what happens if I activate those coupons?

A user can get the same number of coupons according to the eligible registration products. For example, if a member owns 4 eligible devices, then he/she will get 4 coupons. However, only one coupon is allowed to be activated at a time and cannot be used in conjunction with other GlideX coupons. That is, if you have two coupons, and you activated them; then the first coupon got ineffective once you activate the second coupon. Besides, once a coupon is activated, cancellation will not be accepted.

What happens if I subscribed through Google Play or Apple App Store after I have activated a coupon?

If you subscribe to GlideX through Google Play Store or Apple App Store, the existing active coupon will immediately become ineffective, and any unused time cannot be retained or redeemed for cash. On the contrary, if the member currently has an active subscription through Google Play Store or Apple App Store, the coupon cannot be activated for use.

Where can I find more information about GlideX?

For more introduction or answers to frequently asked questions, please visit the GlideX webpage or User guide.

What happens when the coupon ends?

At the end of the coupon term, users may continue to access GlideX with the Standard (free) version. If you wish to continue to use GlideX Pro, please see GlideX FAQ.

Who can I contact if I encounter any problems when claiming the offer?

Please visit our support page at Contect us-Email | ASUS and fill in the form. An ASUS customer support representative will then contact you.

Eligible model list for acquiring ASUS PC Friend Coupon:

Including but may not limited to ASUS, ROG laptops and desktops, excluding Chromebooks, mini desktops, DIY desktops.

[GlideX] How to switch from 2.4GHz to 5GHz for a better screen sharing experience?

Differences between 2.4GHz and 5GHz networks

Note: Channels supported by 2.4GHz and 5GH vary according to regional/national regulatory restrictions.

By distance comparison, the transmission distance of 2.4GHz signal is farther than 5GHz, but the speed is slower than 5GHz, and although the signal transmission distance is short, it can be faster. In terms of frequency band usage, in addition to WiFI will use 2.4 GHz band, Bluetooth, home wireless phones are in use, some household appliances such as flulights, microwave ovens, refrigerators may be in this band, and thus produce interference to wireless channels, so the connection in the 2.4GHz band, network transmission is unstable or vulnerable to interference leading to poor quality of the connection. Routers and personal hotspots are therefore recommended to use a 5GHz network.

The WiFi router

1. Check whether your router supports 5GHz.

2. Set up 5GHz as instructed by your router's user manual.

3. Connect your computer and mobile device to the 5GHz band of your set-up router, and your computer and mobile device will have better speed, better characterization, and better screen sharing when connected to the same WiFi network and using 5GHz. (compared to 2.4 GHz WiFi network)

Turn on and set up the computer's 5GHz hotspot

If your computer supports WiFi and has 5GHz hotspot sharing, you can share it through your computer's 5GHz hotspot, so that your mobile device can connect to your computer hotspot.

(At this point, the mobile device will use the computer's network, please note the network traffic consumption).

1. Click on the [Start]① icon at the bottom of your desktop and click on [Settings]②.

2. Click on [Network & Internet]① on the left side of the settings page, switch on the [Mobile Hotspots]② toggle, and then click on the small arrow on the right side of the [toggle] to open the Mobile Hotspot Settings page.

3. Click [Edit]① at the bottom of the mobile hotspot page.

4. Click on the [Network Band]①, click on [5 GHz]③ and click on [Save]④ to complete the modification.

5. On your mobile device, select the 5GHz hotspot sharing connection you just set up on your computer. At this point, operating the computer side of the GlideX connected mobile device for Screen Mirror & Screen Extend, there will be better connection speed, better stability, better screen sharing experience.

Turn on and set up the 5GHz hotspot on the mobile device side

If your mobile device supports 5GHz hotspot sharing, you can connect your PC to your mobile device hotspot through your mobile device's 5GHz hotspot sharing.

(At this point, the computer will use the mobile device's network, please note the network traffic consumption).

1. On the mobile device settings page, tap [Network & Internet]①, tap on [Hotspot & Tethering]②, tap[toggle]③ to turn on Wi-Fi hotspot, tap on [Wi-Fi hotspot]④, tap [AP band]⑤, select the [5.0 GHz band]⑥ in the bottom pop-up window.

2. On your computer, select the 5GHz hotspot sharing connection just set up by your mobile device. At this point, operating the computer side of the GlideX connected mobile device for Screen Mirror & Screen Extend, there will be better connection speed, better stability, better screen sharing experience.

[GlideX] How to enable USB debugging for Android devices?

To connect your Android mobile device and your personal computer with a USB cable, please make sure you complete the following steps:

Enable the [Developer option]
Enable the [USB debugging settings]
Allow [USB debugging] when plugging in the USB cable

Steps required to enable USB cable connection vary depending on the brand of your device.

Samsung, Google, Sony, OnePlus: Go to Settings > Tap About Phone > Tap Build number 7 times to enable Developer options. Then go to System > Developer options > Turn on USB debugging, and tap OK on the Allow USB debugging pop-up dialog.
Huawei: Go to Settings > Tap About Phone > Tap Build number 7 times to enable Developer options. Then go to System & updates > Developer options > Turn on USB debugging. And turn on the Allow USB debugging pop-up dialog after plugging your phone with USB cable.
Mi: Go to Settings > Tap My device > Tap All specs > Tap MIUI version 7 times and go back. Then go to Additional Settings > Developer options, and turn on Developer options > Turn on USB debugging. And tap Accept for the pop-up dialog after counting. Turn on Install via USB and USB debugging (Security settings), and tap Next step after counting > Tap Accept after counting.
Oppo: Go to Settings > Tap About Phone > Tap Build number 7 times to enable Developer options. Then go to Additional Settings > Developer options, and turn on USB debugging, and tap OK on the Allow USB debugging pop-up dialog.
Realme: Go to Settings > Tap About Phone > Tap Version > Tap Build number 7 times to enable Developer options. Then go to Additional Settings > Developer options > Turn on USB debugging, and tap OK on the Allow USB debugging pop-up dialog.
Vivo: Go to Settings > Tap More settings > Tap About phone > Tap Software version 7 times. Then go to Developer options > Turn on Developer options and tap OK for development settings. Next, turn on USB debugging, and tap OK on the Allow USB debugging pop-up dialog.
LG: Ensure the developer menu is enabled in system About phone > Software info and tap Builder number for several times. And ensure USB debugging is enabled in the developer menu. Then go to Settings > Tethering & networks and switch on USB tethering.

In the following, take ASUS Zenfone for example:

Note: Mobile devices need to be connected to your computer using USB cable.

1. Swipe left on GlideX [Home]①, tap on [USB Connection Settings]②, tap on the [Developer Options]③ will be directed to the mobile device's [About Mobile] page, tap on [Software Information]④, and tap on [Build Number]⑤ seven times in a row to turn on the developer options.

2. When the developer options is turned on, go back to the USB cable connection page, tap on [USB debugging]①, or in [Developer options] and tap on [USB Debugging]②, a pop-up window will appear, tap on [OK]③, and USB Debuging detection will turn on. Connect your computer and mobile device using a USB cable, and a pop-up window will appear on the mobile device, tap on [Always allow from this computer]④, then tap [Allow]⑤, and then tap [Yes]⑥ to connect your computer and mobile device.

[GlideX] Learn how to send feedback to GlideX

If you find any problems or have any feedback to GlideX, please give feedback to GlideX via Windows app and mobile app by following the below instructions, so that GlideX Team can analyze the error message:

Give feedback to GlideX via Windows app

1. Enter ①[User Center] and click ②[Give feedback] at the upper right corner.

2. Select ③[Requires more improvements] if you didn't receive a report code from GlideX mobile app. Otherwise, please select ④[Did you receive a report code from GlideX? Please provide feedback here.]

* Submitting feedback via report code is supported by the following versions and later: GlideX Windows version 1.0.13.0, Android version 1.0.13.0, iOS version 1.0.9

2-1 Fill in ⑤[Area], select ⑥[Privacy Notice], and finally click ⑦[Submit]. Then you will receive a report code. Please turn to GlideX mobile app to send back the information on your mobile device to us.

Meanwhile, you can also scan the QR Code by using GlideX in-app camera on the mobile device, and it will direct you to the mobile's report page.

2-2 Fill in ⑧ [the report code] you got from the mobile app, select ⑨ [Privacy Notice], and finally click ⑩ [Submit].

Give feedback to GlideX via mobile app

1. Open the side menu and click ①[Help Center], then you can see common ②[FAQ] solution of GlideX.

2. If your issue is still not resolved, tap ③[Feedback] if you didn’t receive a report code from GlideX for Windows app. Otherwise, please select ④[Click here to enter the code from GlideX for Windows.]

*Submitting feedback via report code is supported by the following versions and later: GlideX Windows version 1.0.13.0, Android version 1.0.13.0, iOS version 1.0.9

2-1 Fill in your question or suggestion in ⑤[Area]. Then enter your ⑥[Email], select ⑦[Agree to ASUS Privacy Notice], and finally tap ⑧[Submit]. Then you will receive a report code. Please turn to GlideX for Windows app to send back the information on your PC to us.

2-2. Fill in ⑨[the report code] you got from the Windows app, and select ⑩[Agree to ASUS Privacy Notice], and finally click ⑪[Submit].

[GlideX] Common problems for Promo Codes

1. What is GlideX Promo Code and where to get it?

ASUSTEK COMPUTER INC. provides GlideX Promo Codes in its campaigns and promotional activities from time to time. Users can find Promo Codes via GlideX for Windows app [User Center] > [Promotion], or other GlideX related campaign exposure channels. The eligibility of obtaining GlideX Promo Codes varies by different rules governing each Campaign.

2. Where and how to redeem a Promo Code?

If you have installed GlideX for Windows app, you can go to ①[User Center] and login to your GlideX account. Click ②[Promotion], and click ③[Redeem] to start the redemption process. Otherwise, you can go to redeem site as well. To redeem Promo Codes, please refer to Terms and Conditions.

3. Why can't I redeem a Promo Code?

In the following are the reasons that users cannot redeem:

Invalid Promo Code: The Promo Code you entered is not correct.
You are not eligible for this event: The eligibility of obtaining GlideX Promo Codes varies by different rules governing each Campaign or event. Please check the rules of the campaign.
This event has expired: Each Promo Code is required to be redeemed in the redemption period as announced by their corresponding Campaign(s). Please check the rules of the campaign.
All Promo Codes for this event have been redeemed: The number of each Promo Code for redemption may be limited by its corresponding Campaign(s), and even if you redeem the GlideX Promo Codes before the end of the redemption period, the GlideX Cards may not be successfully redeemed.
You have redeemed this Promo Code: Users are allowed to redeem a Promo Code by its corresponding campaign once.

4. If I've already subscribed to GlideX service via Google Play or Apple App Store, can I redeem a Promo Code?

Yes, you can redeem a Promo Code and it will be deposited to your GlideX account after you successfully redeem. It is not suggested you activate it since you have an active subscription plan. If you wish to activate it, your account should be without subscription. Please note that you are required to activate the Promo Code in the activation period according to the rules governing each Campaign.

5. If I've already activated a Coupon or Promo Code, can I redeem a Promo Code?

Yes, you can either redeem the Promo Code which will be deposited into your account, or you can activate it immediately which will replace your existing Coupon or Promo Code.

6. If I have a non-activated Promo Code which is deposited in my account, where and how to activate it?

Go to GlideX for Windows app, log into your GlideX account in [User Center]. Click [Promotion], and select "Redeemed" condition to filter your Promo Codes. Then you can see the [Activate] button in each deposited Promo Code.

[GlideX] How to download and install GlideX on macOS?

GlideX is a convenient cross-device, cross-platform screen-sharing, and screen-control solution. It gives you more space to work — or play! — using wired or wireless connections between your devices, and you can control all your devices with a single keyboard and mouse.

GlideX supports Windows, Mac, Android, and iOS systems. This article is the download and installation process for macOS. If you do not have a Mac system, please go to the corresponding platform to download Microsoft Store, Google Play Store, Android APK, and Apple App Store (GlideX mobile devices).

Download GlideX for macOS

First, click this link to download the GlideX mac installer (about 22 MB) to your macOS. After the download is complete, you will see the file GlideX-Mac_x.x.x(x).dmg1.

Note1: x.x.x.(x) in the file name will display the latest version number of the current GlideX application.

Install GlideX for macOS

Double-click the downloaded GlideX-Mac_x.x.x(x).dmg file in the download path, you will see the (Figure 1) window; then, drag GlideX to the application folder (Figure 2) to complete the installation process.

(Figure 1)

(Figure 2)

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This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
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