[Notebook/AIO] Troubleshooting - Main (Internal) Display problem

If you encounter abnormal display issues on your ASUS computer, such as broken image, blurriness, artifacts, flickering, Graphics detection issues, or if the main screen does not display any image but the external monitor does, please refer to the following troubleshooting steps.

However, if you experience a black screen on your PC after power on, please refer to How to fix computer cannot power on and shows black screen.

 

While you have display problems with main screen, you can check the display is a hardware or software issue by entering the BIOS configuration. Here you can learn more about How to enter the BIOS configuration.

If the display problem is still existing in the BIOS configuration, which means the screen hardware may be defective, and we recommend you visit the ASUS authorized repair center to test your computer.

If the display is normal in the BIOS configuration, it may have a software issue on your screen, please refer to the cases below and their solution.

 

To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about troubleshooting for Main (Internal) Display

https://www.youtube.com/watch?v=hNsQZFwDAyk

 

While you have display problems with main screen, you can check the display is a hardware or software issue by entering the BIOS configuration. Here you can learn more about How to enter the BIOS configuration.

If the display problem is still existing in the BIOS configuration, which means the screen hardware may be defective, and we recommend you visit the ASUS authorized repair center to test your laptop.

If the display is normal in the BIOS configuration, it may have a software issue on your screen, please refer to the cases below and their solution.

Table of Contents:

 

Graphics driver is not installed / detected / version out-of-dated / wrong version

  1. Do you update the graphics driver before image problems happen? If YES, it's much possible caused by the updated driver. 
    Note: Although some vendors of graphics issued the latter version but they might not pass its compatibility test. We suggest that you use the same driver as the one on the ASUS support site. 
    Please uninstall the present graphics driver first, refer to Appendices: How to uninstall driver. After the uninstallation is completed, please install the latest driver which is published on the ASUS support site, here you can learn more about How to search and download drivers.
  2. If you haven't updated the graphics driver before dysfunction happens, we suggest that you check if there is any new graphics driver on the ASUS support site.  
    Note: Some models possess both two graphics (integrated & dedicated graphics, such as Intel & NVIDIA) and can view in Device Manager, please confirm they are updated to the latest version, refer to Appendices: How to check the present version of driver

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Memory abnormal or compatibility problem

Have you changed / expanded memory before its dysfunction? We suggest that you resume to its previous allocation.

Note: Only some notebook models have the component cover so that you are able to install a RAM (Random Access Memory) module in the memory module compartment, the reference as below.

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Application

Do you have display problems when you execute some specific programs / applications, such as the games or image processing software which occupies more system sources when it's running?

Suggested solution:

  1. Update the graphics driver, here you can learn more about How to search and download drivers.
  2. Check the hardware requirement whether your PC is matching with this application to execute it. (from the official site of software)

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Other FAQ and Solution

If the problem you met that doesn’t meet the above scenario, please refer to the following troubleshooting steps in order.

Hard reset (EC reset)

  1. Please remove all external peripherals, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc.
  2. Power off the computer.
  3. Remove the AC adapter. 
    Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. (These models need to plug in the AC adapter to do the Hard reset process.)
  4. Remove the battery (if it is a removable battery pack).
  5. Press and hold Power Button for 40 seconds to do Hard reset.
  6. Re-install the AC adapter and battery, then power on the computer and check whether the problem is resolved or not. If the problem persists, please continue the next troubleshooting step.

 

Reset the display settings

Try using the following Microsoft hotkeys: Windows logo key + Ctrl + Shift + B to reset the display settings.

If the problem persists, please continue the next troubleshooting step.

 

Restore BIOS settings

Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings.

If the problem persists, please continue the next troubleshooting step.

 

Update and confirm BIOS / Windows packages / drivers with the latest version in your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after BIOS and Windows Update both have been updated to date, please continue the next troubleshooting step.

 

Restore the system from restore point

If the display problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.

If problems persist, please continue to the next step.

 

Reset the PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

 

If you used an external monitor and No image shown on it

Except for the above steps, you also can try using the hotkey Windows logo key + P to switch the display mode. (select Duplicate or Extend mode)

Or, replace with shorter cable for monitor. Some cables might have problems with signal weakening, especially the VGA (D-SUB) cables with analog signal. Here you can learn more about How to fix Display problem on External monitors.

 

The display settings of color / color temperature

The screen color temperature might be a little bit different for each panel even if the manufacturing process is the same, so it’s normal. ASUS makes sure the manufactured products to meet the specification, so please feel free to use it.

In addition, you can use Splendid to adjust the display color of your screen, or purchase the PANTONE Validated products to get a more accurate color correction for your experience.

If you experience that the color or color temperature problems on your screen, you are able to adjust the related settings via Splendid. Here you can learn more about The Splendid feature in MyASUS Customization.

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Q & A

Q1: Why is there white/blue blinking display on my screen after entering the lock screen or resume from sleep mode?

A1: It’s a normal Windows situation. If the color setting is set to the light mode on your system, there is a temporary white blinking display after entering the lock screen or resume from sleep mode. Otherwise, there is a temporary blue blinking display if it is a dark color mode.

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If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below! 

 

Appendices:

 

How to uninstall the driver

Note: If your PC is the AMD platform of graphics, please refer to How to uninstall AMD chipset driver, otherwise, please refer to the following steps.

  1. Type and search [Device Manager] in the Windows search bar, then click [Open]. (The left-side search illustration below is in Windows 11, and the right-side is Windows 10.) 
  2. Click the arrow next to [Display adapters], then right-click [NVIDIA GeForce GTX 1050 Ti]and select [Uninstall device]
    Note: The device name may be different based on different models.  
  3. Select [Delete the driver software for this device], then click [Uninstall]

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How to check the present version of driver

  1. Type and search [Device Manager] in the Windows search bar, then click [Open]. (The left-side search illustration below is in Windows 11, and the right-side is Windows 10.) 
  2. Click the arrow next to [Display adapters], then right-click [NVIDIA GeForce GTX 1050 Ti]and select [Properties]
    Note: The device name may be different based on different models.  
  3. Click [Driver], then you can view the [Driver version]
  4. Whether the version number is the same driver as the one on the ASUS support site. Here you can learn more about How to search and download drivers
    Note: The above pictures are just for reference, and it may be various depending on the different versions. 

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