ASUS Parts Shop FAQ

For End Customers: If you're a new customer and haven't registered as an ASUS member yet, please click “Register” in the top right corner of the ASUS Store homepage. Follow these steps to complete your registration: Enter Your Email; Create a Password; Re-enter the Password; Agree to the Terms and Conditions and the ASUS Privacy Policy. Make sure to use a valid email address when setting up your account, as all order-related information will be sent to this email. If you already have an ASUS member account, please log in using the email and password you initially registered with.

For Corporate Users: Please email ACIB2BPSAcct@asus.com (for US) or ACICAB2BPSAcct@asus.com (for Canada). An ASUS service representative will assist you in completing the sign-up process.

You must use the email address you registered with as your ASUS member account to log in. Please double-check to ensure you are entering the correct email address.

On the login page, click on “Forgot Password”. A verification code will be sent to your email on file. Enter the verification code when prompted, and you will be able to choose a new password.

Please navigate to My Account > Change Password. After logging in with your email and current password, you can enter a new password to update it.

You can find the parts you need using several methods:

1. Product-Oriented Search:

On the homepage, select the type of ASUS product for which you intend to purchase parts.

After selecting the product, choose the model to proceed with the parts purchase.

How to find an ASUS product model name.

2. Product Serial Number:

On the Advanced Search page, enter the product's serial number to find and purchase parts.

How to find an ASUS product serial number.

3. Product Part Number:

On the Advanced Search page, enter the product's part number to find and purchase parts.

4. Part Category:

If you have a specific part category in mind, directly select the category and then choose the product model to proceed with the purchase. How to find an ASUS product model name.

For detailed instructions, please refer to the Shopping Process.

Note: For customers who need to make bulk purchases, you can use the Batch Upload feature. For Batch Upload purchases, please fill in the "Model/90PN/SN," "SKU," and "Set" columns. You can download a sample file for reference and fill it out accordingly.

If you are unable to find the part you need using the search methods provided on this website, please use the ”Can't find what you're looking for? Look up here” feature. You can search by entering the product serial number or the 90-part number.

If the part appears in the list, it means the part is no longer supported by ASUS, as the manufacturer has discontinued its production. Therefore, we are unable to offer purchase options. How to find an ASUS product serial number.

If the part you need is currently out of stock, you can click on “Request an item” and fill in the desired quantity. Once we receive your request, we will restock the item as soon as possible. Please refer to the page for the estimated arrival time, e.g., "Temporarily out of stock, estimated delivery lead time is currently 3-9 weeks."

Please note that you must be logged into your member account to use this feature. When an item arrives in stock, you will need to add it to your cart and order the part, it will not be shipped to you until after purchase. If you request out-of-stock parts more than five times without making a purchase after they arrive, ASUS reserves the right to suspend your part shop account.

You can find your requested items in the Requirement List under My Account. If the item arrives, the status will change from "Requested" to "Arrived."

You can check the status of your order under My Account > My Orders. Here is what each status means:

1. Payment Confirmed: Your order has been placed and payment has been authorized. You will receive an order confirmation email.
2. Order Placed: Your order has been sent to the ASUS warehouse.
3. Processing: The ASUS warehouse is packing your items.
4. Ready to Ship: Your package is expected to leave the ASUS warehouse soon.
5. Shipped: Your package is currently being transported by the shipping carrier.
6. Delivered: Your order has been delivered and signed for.

It typically takes about 2-5 business days to move from the “Payment Confirmed” status to the “Ready to Ship” status. Once the order status changes to "Shipped," the actual shipping time will depend on the shipping method you selected and the carrier’s circumstances. You can track the shipment under "Shipping" in My Orders.

• Express Shipping: Typically takes 1-3 calendar days. (subject to FedEx conditions)
• Ground Shipping: Typically takes 1-5 calendar days. (subject to FedEx conditions)

Note: Orders that include batteries can only be shipped via Ground Shipping; Express (air) shipping is not available.

Generally, we do not cancel orders without your consent. However, to protect your rights, if we discover that you have made a payment but there is insufficient stock due to unforeseen circumstances, including any free bundled items, ASUS will proactively cancel your order and initiate the refund process. Additionally, an ASUS Service representative will contact you to inform you of the situation and walk you through alternate options. We apologize for any inconvenience this may cause.

Please navigate to My Account > My Orders and click on "Contact Us" to leave a message. Customer service will reach out to confirm and address the issue.

Purchases made through your ASUS account:

Please ensure that the email address and password you entered are correct. If the email used for the purchase is different from the one used for the search, you will not be able to find the order.

Purchases made as a Guest:

Please ensure that the order number, billing last name and email address you entered are correct. If the information used for the purchase is different from the one used for the search, you will not be able to find the order. 

After completing your purchase, we will ship the order as soon as possible. You can check the shipping status by going to My Account > My Orders.

You can download your invoice by navigating to My Account > My Orders and selecting the Invoice tab to print it. Invoices will be available once the order status is "Ready to Ship." Please remember to download your invoice for your records, as the file will be automatically erased after 2 years.

If you have any issues with your order, please navigate to My Account > My Orders and click on "Contact Us" to leave a message. We will respond to your inquiry within 48 hours.

         The available shipping methods are:

• FedEx Freight Ground
• FedEx Freight Express

        The ASUS Parts Shop offers the following shipping methods:

• FedEx Freight Ground
• FedEx Freight Express

      Note: No international shipping is available. Please note that we are not able to ship to PO Boxes or APO/FPO addresses.

      For the United States:

• Shipping is limited to the 50 states of the U.S.; territories are not included.
• Batteries cannot be delivered to Alaska and Hawaii.
• Orders that include batteries can only select Ground Shipping; Express (air) shipping is not available.

  For Canada:

• Shipping is limited to inland Canada only.
• Orders that include batteries can only select Ground Shipping; Express (air) shipping is not available.

         The shipment will be processed within 2-5 working days after successful payment.

• Express Shipping: Typically takes 1-3 calendar days.
• Ground Shipping: Typically takes 1-5 calendar days.

Note: Delivery will be temporarily suspended on holidays, and we will resume delivery as soon as possible on working days. We apologize for any inconvenience caused.

      Shipping delays may occur under the following circumstances:

1. Incomplete shipping information or the receiver is unable to receive the goods.
2. Occurrence of natural disasters such as earthquakes, road closures, system equipment maintenance, warehouse adjustments, inventory checks, etc.
3. “Request for Item” products or special products (indicated on the product page).

You can check the shipping status of your order in “Check My Order.” If you have any issues with the shipping progress, you can also contact us by going to My Account > My Orders and clicking “Contact Us”.

Please contact us through the contact form. We will initiate a thorough search of your shipment with the carrier.

Please contact us through the contact form to report an incomplete shipment. We will check the status of your missing items.

We apologize for any inconvenience this may have caused. We strive to ensure that your experience at the ASUS Parts Shop is as smooth as possible and will do everything we can to remedy the situation promptly.

The ASUS Parts Shop currently offers credit card as the primary payment method. The site accepts most major credit and debit cards, including VISA, MasterCard, JCB, American Express, Discover, UnionPay, and Diners Club.

To ensure your complete satisfaction, ASUS will not charge your credit card until your order has been shipped. When you place your order, we will pre-authorize your card for the total amount, including all applicable taxes and shipping charges (if any).

When you submit your order, we will request that your financial institution create an authorization hold on your account. This means that we have not actually charged your account yet, so you are not responsible for any payment or interest at that time. We will only collect payment from your credit card once we successfully ship your order. If your order is canceled for any reason before shipment, the authorization hold will naturally reverse within 2-3 business days, depending on your financial institution.

The ASUS Parts Shop currently offers credit card payment as the only checkout option for end customers. For company users, you may check out either by credit card or by company credit if you have an existing agreement with ASUS.

Yes, for credit card verification, you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address does not need to match your billing or credit card address.

       Card payments can fail for various reasons. Some of the most common are:

1. Insufficient customer funds: If you have insufficient funds or credit on your card, the card issuer might decline the transaction. Please contact your financial institution for assistance.
2. Incorrect card information: Please check if you’ve entered the correct card number, CVV, expiration date, and billing address.
3. Fraudulent activity: If a card issuer suspects fraudulent activity, which can be triggered by large purchases or a large volume of transactions over a short period of time, they might decline payments. You might need to resolve this issue by communicating with your card issuing bank and confirming your identity.
4. Card type restrictions: Some cards have restrictions on the types of purchasable items. FSA or HSA cards are often limited to certain types of businesses (for example, healthcare providers), so card issuers decline any other type of purchase. Additionally, some card issuers might not allow purchases from certain countries or outside of their own. In either case, you might need to contact your card issuer to inquire about potential restrictions.
5. Geographic location impacts: If your card was issued in a different country than the United States and it has been declined, please contact your bank to authorize the charge.

If you have confirmed that none of the above situations apply, you can contact ASUS through the contact us forms for further assistance. For security reasons, please do not send ASUS your card information. ASUS staff will never ask for it.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

ASUS COMPUTER INTERNATIONAL COLLECTS SALES TAX in states where we have physical presence (or nexus), including California. ASUS Computer International also collects sales tax in Alabama, Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, New Mexico, New York, Pennsylvania, South Carolina, Texas, Virginia, and Washington DC. ASUS Computer International also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.

ASUS COMPUTER INTERNATIONAL DOES NOT COLLECT SALES TAX in any state NOT listed above because ASUS Computer International is not required to collect sales or use tax in these states.

Please navigate to “My Company” and select “My Tax Certificates.” Then, click “Add Exemption.” Follow the on-screen instructions to upload your tax exemption information. Your eligibility will be reviewed by ASUS tax representatives.

Our return policy allows for returns within 30 calendar days of your order being delivered.

On the "My Orders" page, you can initiate a return within the 30-calendar-day return policy period by clicking the "Apply Return" button and filling out the relevant information on the form. This will start the return and refund process.

After completing the return request, please go to "My Returns" to check the status of your return. It should take less than 10 minutes for the status to change from “Pending” to “Authorized.” Once the status has changed to “Authorized,” you can print the shipping label and find a nearby drop-off location to send the product back. How to find drop-off locations.

ASUS will verify the product's condition within five business days of receiving it. If there are no issues with the product, the refund process will proceed accordingly, which will take another 7-10 days. The actual refund time will depend on your payment processing bank.

Note: If your return status remains at “Pending” and doesn’t generate a shipping label for you, please use the “Contact Us” function to reach out to ASUS for support.

Conditions for Returns:

• The product must be returned in the same condition as it was received, including all goods, gifts, accessories, packaging, and accompanying documents or materials.
• Any missing parts, damage, actions beyond necessary inspection, or other issues stated by the website that incur related fees will affect your right to return.
• If there is a physical invoice, it should be returned along with the signed credit note as required by law.

The ASUS Parts Shop reserves the right to charge a handling fee, necessary costs for restoring the product to its original condition, and depreciation costs.

• Pending: Your return request has been accepted. Please wait for FedEx to generate a shipping label for the return item(s), this should only take a few minutes.
• Authorized: The shipping label is ready. Please print out the shipping label and attach it to the outside of your packed items.
• Ready to Exchange: ASUS has received your RMA SWAP request item(s) and is checking the condition of your return item(s). Please wait for ASUS to update you on the status.
• Processed and Closed: The Refund or RMA SWAP complete; ASUS is ready to refund you (if applicable).
• Closed: Your return request has been canceled.

No, the ASUS Parts Shop will provide a pre-paid shipping label for the return. After you have successfully applied for a return, you can check "My Returns" for the shipping label information.

Please note that once ASUS has initiated the refund, the actual processing time will depend on your payment processing bank.

Yes, you can cancel your order at any time if its status is not shipped. To do so, go to My Account > My Orders and click "Cancel Order." If the cancellation is successful, you will receive an email confirmation.

Since the original order has been canceled, it cannot be undone. Please place a new order

No, once the original order has been canceled, you will not receive the product. Please place a new order.

After you have successfully canceled your order on the ASUS Part Shop, ASUS will request to cancel the authorization with the bank within 3 to 5 business days. The bank typically takes an additional 3 to 5 business days to process this. (Actual processing times may vary by bank and are subject to each bank's regulations).

If your order has already shipped and you no longer need the product, please accept the package upon delivery. Then, go to My Account > My Orders and click "Apply Return" to initiate the return process with ASUS.

To ensure a smooth and timely delivery process, the ASUS Parts Shop does not support order modifications. If you need to change the payment method, please go to My Account > My Orders, cancel the original order, and place a new one.

Our warranty policy covers eligible items for 180 calendar days from the date your package is delivered. Warranty & Process.

If the part you purchased from the ASUS Parts Shop experiences a functional issue within 180 calendar days of delivery, you can initiate the RMA exchange process by going to My Account > My Orders and clicking "Apply RMA SWAP." Fill out the relevant information on the form. After completing the warranty request, please go to "My Returns," print the shipping label, and find a nearby drop-off location to send the product back. (How to find drop-off locations)

ASUS will verify the product's condition within five business days of receiving it, and if it is found defective we will replace the item at no charge. If the ASUS warehouse no longer has sufficient inventory, we will issue a refund.

We will provide a pre-paid return label for the return shipping. You can check in My Returns for shipping label information after you apply for an RMA.  

The warranty for parts purchased from the ASUS Part Shop cannot be combined with the original machine's warranty. If your machine is still under warranty, it is recommended that you visit the ASUS Support Site for troubleshooting and repairs to protect your rights. If you choose not to use the original machine's warranty and instead purchase repair parts from the website for self-repair, you acknowledge and agree to the following warranty terms:

Scenario: The original machine (e.g., laptop) has 11 months remaining on its warranty, and you purchase an LCD screen for replacement.

If you cause damage to the original machine while replacing parts on your own and additional repairs are needed, ASUS Authorized Service Partners will charge for out-of-warranty repair/damage repair. The actual costs will be determined by the professional judgment of ASUS Authorized Service Partner's engineers.

If you purchase parts from the website and encounter difficulties replacing them yourself, you can take them to an ASUS Authorized Service Partner for assistance. The cost of the replacement will be determined by the quote provided by the ASUS Authorized Service Partner. Installation labor fees, unit shipping fees, and any additional part costs, if necessary, will be charged as appropriate based on the situation.