[CM5500FDA / Chromebook] CM5500FDA memory size issue | Official Support

ASUS Support FAQ

FAQ

Product CM5500FDA

[CM5500FDA / Chromebook] CM5500FDA memory size issue

Problem: The original memory size of CM5500 is 16GB/8GB. Why does it show 8GB/4GB only after Google OS updating?

Root Cause: Due to an unknown issue in Google OS updating, it will cause memory size information wrong. ASUS already feedback this issue to Google to solve it.

Short-term solution -- Please follow the below steps to solve it.

1. When the unit is powered-off, press ①[ESC] + ②[Refresh Key (F2)] + ③[Power Button] to trigger recovery mode.

2. When system powers on at [Let's step you through the recovery process] page, please use down key to select [Power off] and press [Enter] to shutdown the system.

3. Then press power button to power on system again, and the memory size will be corrected.

Long-term solution -- Google has already released an updated OS to solve this problem so please update the OS to M96 (or above).

Was this information helpful?

Yes No

North America Contact Support

If you need more help, see our solutions to get support.

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
Brand and product names mentioned are trademarks of their respective companies.

ASUS Support FAQ