[Windows 11/10] Pemecahan Masalah - Masalah Suara (Speaker/Mikrofon).

Pulihkan pengaturan BIOS

Cobalah untuk mengatur ulang BIOS ke pengaturan default, di sini Anda dapat mempelajari lebih lanjut tentang Cara memulihkan pengaturan BIOS. (Untuk produk desktop, silakan merujuk ke [Motherboard/Desktop] Cara memulihkan pengaturan BIOS.)

Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Perbarui dan konfirmasi BIOS / paket Windows / driver dengan versi terbaru di PC Anda

Memperbarui perangkat lunak biasanya membantu stabilitas dan pengoptimalan sistem, jadi kami sarankan Anda memeriksa dan sering memperbarui ke versi terbaru di PC Anda. Di sini Anda dapat mempelajari lebih lanjut tentang:

Cara memperbarui versi BIOS di sistem Windows

Cara menggunakan EZ Flash untuk memperbarui versi BIOS

(Untuk produk desktop, silakan merujuk ke ASUS Motherboard EZ Flash 3 Pendahuluan.)

Untuk menjalankan pembaruan Windows dan pembaruan driver, di sini Anda dapat mempelajari lebih lanjut tentang:

Cara menjalankan Pembaruan Windows

Cara memperbarui driver melalui dukungan pelanggan di MyASUS

Jika masalah berlanjut setelah Anda memperbarui BIOS/Windows paket/driver ke tanggal, silakan lanjutkan ke bab berikutnya untuk pemecahan masalah.

Periksa pengaturan perangkat output

1. Ketik dan cari  [Sound settings]  di bilah pencarian Windows①, lalu klik [Open]②.         
   
2. Pilih perangkat speaker yang  benar  di bagian [Pilih tempat memutar suara]③.         
   
3. Periksa apakah volume speaker diatur ke mode bisu. Gulir halaman ke bawah, lalu klik [More sound settings (Pengaturan suara lainnya)]④.         
   
4. Pilih tab [Playback] ⑤, lalu pilih  [your speaker device]⑥ ) dan klik [Properties]⑦.         
   
5. Pilih tab [Levels] ⑧, gunakan bilah geser untuk menyesuaikan level volume dan periksa apakah [does not set to mute mode]⑨, lalu klik [OK]⑩ untuk menyimpan. (Mode bisu:  )         
   
6. Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Aktifkan dan instal ulang driver di Device Manager

1. Ketik dan cari [Device Manager] di bilah pencarian Windows①, lalu klik [Open]②.         
   
2. Periksa panah di samping [Audio inputs and outputs]③,lalu klik kanan  [your speaker device]④ dan pilih [Enable device]⑤.         
   Jika opsi [Aktifkan perangkat] tidak menampilkan yang berarti fungsi speaker sudah diaktifkan, silakan lanjutkan ke langkah berikutnya.         
   
3. Klik kanan  [Perangkat speaker Anda]⑥, lalu pilih [Uninstall device]⑦.         
   
4. Klik [Uninstall]⑧.         
   
5. Setelah mencopot pemasangan speaker, klik [Action]⑨ dan pilih [Scan for hardware changes]⑩.         
   Komputer akan menginstal ulang speaker, dan perangkat akan ditampilkan dalam kategori Input dan output audio.         
   
6. Jika Anda gagal memperbarui driver speaker di manajer perangkat, silakan kunjungi Situs Dukungan ASUS untuk  mengunduh dan menginstal driver [Audio], di sini Anda dapat mempelajari lebih lanjut tentang Cara mencari dan mengunduh driver.         
   (Gambar berikut adalah versi saat ini sebagai referensi, silakan unduh versi terbaru dari ASUS Support Site.)         
   
7. Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Gunakan alat Pemecahan Masalah di Windows

1. Ketik dan cari  [Sound settings] di pencarian Windows①, lalu klik [Open]②.         
   
2. Scroll halaman ke bawah, lalu pilih [Perangkat output] di bagian Troubleshoot common sound problems③.         
   
3. Ikuti petunjuk di layar untuk menyelesaikan proses pemecahan masalah. Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Pulihkan sistem dari titik pemulihan

Jika masalah speaker terjadi baru-baru ini, dan jika Anda pernah membuat titik pemulihan atau ada pemulihan sistem otomatis, cobalah untuk memulihkan komputer ke titik sebelum masalah mulai menyelesaikan masalah. Di sini Anda dapat mempelajari lebih lanjut tentang Cara menggunakan restore point untuk memulihkan sistem. Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Setel ulang sistem

Jika masalah berlanjut setelah semua langkah pemecahan masalah selesai. Harap buat cadangan file pribadi Anda, lalu atur ulang PC untuk kembali ke konfigurasi aslinya. Di sini Anda dapat mempelajari lebih lanjut tentang: Cara mengatur ulang sistem.

Jika Anda menggunakan mikrofon internal, periksa apakah tidak tercakup oleh apa pun.

Biasanya, Mikrofon terletak di kedua sisi kamera.

Pulihkan pengaturan BIOS

Cobalah untuk mengatur ulang BIOS ke pengaturan default, di sini Anda dapat mempelajari lebih lanjut tentang Cara memulihkan pengaturan BIOS. (Untuk produk desktop, silakan merujuk ke [Motherboard/Desktop] Cara memulihkan pengaturan BIOS.)

Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya

Perbarui dan konfirmasi BIOS / paket Windows / driver dengan versi terbaru di PC Anda

Memperbarui perangkat lunak biasanya membantu stabilitas dan pengoptimalan sistem, jadi kami sarankan Anda memeriksa dan sering memperbarui ke versi terbaru di PC Anda. Di sini Anda dapat mempelajari lebih lanjut tentang :

Cara memperbarui versi BIOS di sistem Windows

Cara menggunakan EZ Flash untuk memperbarui versi BIOS

(Untuk produk desktop, silakan merujuk ke ASUS Motherboard EZ Flash 3 Pendahuluan.)

Untuk menjalankan pembaruan Windows dan pembaruan driver, di sini Anda dapat mempelajari lebih lanjut tentang:

Cara menjalankan Pembaruan Windows

Cara memperbarui driver melalui dukungan pelanggan di MyASUS

Jika masalah berlanjut setelah Anda memperbarui BIOS/Windows paket/driver ke tanggal, silakan lanjutkan ke bab berikutnya untuk pemecahan masalah.

Periksa pengaturan perangkat input

1. Ketik dan cari [Sound settings] di bilah pencarian Windows①, lalu klik [Open]②.         
   
2. Pilih perangkat mikrofon yang benar di bagian [Pilih perangkat untuk berbicara atau merekam]③.         
   
3. Periksa apakah volume mikrofon diatur ke mode bisu. Gulir halaman ke bawah, kemudian klik [More sound settings] (Pengaturan suara lainnya)④.         
   
4. Pilih tab [Recording]⑤, lalu pilih  [your microphone device]⑥ dan klik [Properties]⑦.         
   
5. Pilih tab [Levels]⑧, gunakan bilah geser untuk menyesuaikan level volume dan periksa apakah [does not set to mute mode]⑨, lalu klik  [OK]⑩ untuk menyimpan. (Mode bisu:  )         
   
6. Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Aktifkan dan instal ulang driver di Device Manager

1. Ketik dan cari [Device Manager]  di bilah pencarian Windows①, lalu klik [Open]②.         
   
2. Periksa panah di samping [Audio inputs and outputs]③, lalu klik kanan  [your microphone device]④ dan pilih [Enable device]⑤.         
   Jika opsi [Aktifkan perangkat] tidak menampilkan yang berarti fungsi mikrofon sudah diaktifkan, silakan lanjutkan ke langkah berikutnya.         
   
3. Klik kanan [your microphone device]⑥, lalu pilih [Uninstall device]⑦.         
   
4. Klik [Uninstall]⑧.         
   
5. Setelah menghapus instalasi mikrofon, klik  [Action]⑨ dan pilih [Scan for hardware changes] (Pindai perubahan perangkat keras)⑩.         
   Komputer akan memasang ulang mikrofon, dan perangkat akan ditampilkan dalam kategori Input dan output audio.         
   
6. Jika Anda gagal memperbarui driver speaker di manajer perangkat, silakan kunjungi Situs Dukungan ASUS untuk mengunduh dan  menginstal driver, di sini Anda dapat mempelajari lebih lanjut tentang Cara mencari dan mengunduh driver.         
   Jika Anda menggunakan mikrofon internal, silakan unduh dan instal  driver [Kamera] karena Mikrofon Internal terintegrasi dengan Kamera.         
   Jika Anda menggunakan mikrofon eksternal, silakan unduh dan instal driver [Audio] .         
   Catatan: Gambar-gambar berikut adalah versi saat ini sebagai referensi, silakan unduh versi terbaru dari Situs Dukungan ASUS.         
           
   
7. Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Gunakan alat Pemecahan Masalah di Windows

1. Ketik dan cari  [Sound settings] di bilah pencarian Windows①, lalu klik [Open (Buka)]②.         
   
2. Scroll halaman ke bawah, lalu pilih [Perangkat input] di bagian Troubleshoot common sound problems③.         
   
3. Ikuti petunjuk di layar untuk menyelesaikan proses pemecahan masalah. Jika masalah berlanjut, lanjutkan langkah pemecahan masalah berikutnya.

Restore the system from restore point

If the microphone problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

Reset the system

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Q1: Why the sound is so loud, soft, or no sound when I use a specific application?

A1: You can use Volume mixer to adjust the suitable volume for each application.

Right-click on the [Speaker icon]① which is located at the taskbar, then select [Open volume mixer]②.

Use the slide bar to adjust the volume to increase or decrease for each application③.

If the application’s volume icon is , it means that is in mute mode currently. Click the mute icon again to turn on the volume.

Q2: How to amplify or enhance the audio sound/effects?

A2: For the standard ASUS Notebook, most models have a built-in ICE Audio Wizard application and you can use it to enhance the audio.  Here you can learn more about ICE Audio Wizard (ICE Sound) - Introduction.

For the Gaming Notebook, because the audio application may various, you can refer to the following application introduction based on which one is installed on your computer:

Sonic Studio 3 UWP introduction

DTS: X Ultra Introduction

Dolby Atmos - Introduction

Q3: Why the external microphone cannot be used after plugged into the Notebook audio combo jack?

A3: There are two kinds of Headphones/microphone connector in the market.

• Three-conductor 3.5 mm separate microphone and Headphone.     
  
• Four-conductor 3.5 mm headphone with microphone.     
  

If you want to use the external headphone function, you can use both devices.

But if you want to use the external microphone function, the three-conductor 3.5 mm microphone will not work after plug into the Notebook audio combo jack.

Suggest to use a four-conductor 3.5 mm headphone with microphone device, the microphone and headphone function can be used at the same time. 

Restore BIOS settings

Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS settings.)

If the problem persists, please continue the next troubleshooting step.

Update and confirm BIOS / Windows packages / drivers with the latest version in your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Check the settings of output device

1. Type and search [Sound settings] in the Windows search bar①, then click [Open]②.         
   
2. Select the correct speaker device in the section of [Choose your output device]③.         
   
3. Check if the speaker volume set to mute mode. Click [Sound Control Panel]④ in the sound settings.         
   
4. Select [Playback] tab⑤, then select [your speaker device]⑥ and click [Properties]⑦.         
   
5. Select [Levels] tab⑧, use the slider bar to adjust volume level and check if it [does not set to mute mode]⑨, then click on [OK]⑩ to save. (Mute mode:  )         
   
6. If the problem persists, please continue the next troubleshooting step.

Enable and reinstall the driver in Device Manager

1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.         
   
2. Check the arrow next to [Audio inputs and outputs]③, then right-click [your speaker device]④ and select [Enable device]⑤.         
   If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step.         
   
3. Right-click [your speaker device]⑥, then select [Uninstall device]⑦.         
   
4. Click [Uninstall]⑧.         
   
5. After uninstalling the speakers, please click [Action]⑨ and select [Scan for hardware changes]⑩.         
   The computer will reinstall the speakers, and the device will display in the Audio inputs and outputs category.         
   
6. If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers.         
   (The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.)         
   
7. If the problem persists, please continue the next troubleshooting step.

Use Troubleshooting tool in Windows

1. Type and search [Sound settings] in the Windows search bar①, then click [Open]②.         
   
2. Click on [Troubleshoot] in Output section③.         
   
3. Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.

Restore the system from restore point

If the speakers problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

Reset the system

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

If you use the internal microphone, check it is not covered by anything.

Normally, the Microphone is located on either side of the camera.

Restore BIOS settings

Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS settings.)

If the problem persists, please continue the next troubleshooting step.

Update and confirm BIOS / Windows packages / drivers with the latest version in your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Check the settings of input device

1. Type and search [Sound settings] in the Windows search bar①, then click [Open]②.         
   
2. Select the correct microphone device in the section of [Choose your input device]③.         
   
3. Check if the microphone volume set to mute mode. Click [Sound Control Panel]④ in the sound settings.         
   
4. Select [Recording] tab⑤, then select [your microphone device]⑥ and click [Properties]⑦.         
   
5. Select [Levels] tab⑧, use the slider bar to adjust volume level and check if it [does not set to mute mode]⑨, then click [OK]⑩ to save. (Mute mode:  )         
   
6. If the problem persists, please continue the next troubleshooting step.

Enable and reinstall the driver in Device Manager

1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.         
   
2. Check the arrow next to [Audio inputs and outputs]③, then right-click [your microphone device]④ and select [Enable device]⑤.         
   If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step.         
   
3. Right-click [your microphone device]⑥, then select [Uninstall device]⑦.         
   
4. Click [Uninstall]⑧.         
   
5. After uninstalling the microphone, please click [Action]⑨ and select [Scan for hardware changes]⑩.         
   The computer will reinstall the microphone, and the device will display in the Audio inputs and outputs category.         
   
6. If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers.         
   If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera.         
   If you use the external microphone, please download and install the [Audio] driver.         
   Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.         
           
   
7. If the problem persists, please continue the next troubleshooting step.

Use Troubleshooting tool in Windows

1. Type and search [Sound settings] in the Windows search bar①, then click [Open]②.         
   
2. Click on [Troubleshoot] in Output section③.         
   
3. Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.

Restore the system from restore point

If the microphone problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

Reset the system

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Q1: Why the sound is so loud, soft, or no sound when I use a specific application?

A1: You can use Volume mixer to adjust the suitable volume for each application.

Right-click on the [Speaker icon]① which is located at the taskbar, then select [Open Volume mixer]②.

Use the slide bar to adjust the volume to increase or decrease for each application③.

If the application’s volume icon is , it means that is in mute mode currently. Click the mute icon again to turn on the volume.

Q2: How to amplify or enhance the audio sound/effects?

A2: For the standard ASUS Notebook, most models have a built-in ICE Audio Wizard application and you can use it to enhance the audio.  Here you can learn more about ICE Audio Wizard (ICE Sound) - Introduction.

For the Gaming Notebook, because the audio application may various, you can refer to the following application introduction based on which one is installed on your computer:

Sonic Studio 3 UWP introduction

DTS: X Ultra Introduction

Dolby Atmos - Introduction

Q3: Why the external microphone cannot be used after plugged into the Notebook audio combo jack?

A3: There are two kinds of Headphones/microphone connector in the market.

• Three-conductor 3.5 mm separate microphone and Headphone.     
  
• Four-conductor 3.5 mm headphone with microphone.     
  

If you want to use the external headphone function, you can use both devices.

But if you want to use the external microphone function, the three-conductor 3.5 mm microphone will not work after plug into the Notebook audio combo jack.

Suggest to use a four-conductor 3.5 mm headphone with microphone device, the microphone and headphone function can be used at the same time.