Important Information

Packaging Instruction

ASUS Support is proud to service your device through the lifetime of your warranty. If you require diagnostic or repair from our expert service depot, please read the following instructions to properly package your ASUS product for shipment.

 

1. Confirm

Confirm your personal and product info in your confirmation email. This includes your personal contact and shipping addresses as well as your product serial number. Contact us if you notice any discrepancies or have not received a confirmation email.

 

Contact ASUS Support at 1-888-678-3688 for questions

                                                                                                                                                         

 

2. Prepare

Backup your data and remove system passwords. ASUS, its affiliates, and contractors are not responsible to you or any third party for loss of data. Any operating system passwords for your device must be removed to prevent delays in repair.

 

For more detailed information about  backing-up/restoring data  in your device, please check the hyper link.

For more detailed information about  removing system password, please check the hyper link.

* Notice: If you login to your computer with Microsoft Account, we suggest to switch it to the original Windows account first.

 

Complete the RMA Checklist. To prevent delays in your repair, providing details in the RMA checklist ensures our agents have all the necessary accessories and information to troubleshoot and repair your product.

 

Complete our RMA Checklist to prevent delays

 

Do not include accessories or third party add-ons. ASUS is not responsible for third party software or hardware installed outside of original manufacturer’s specifications. Any accessories sent in with your product that are not requested by our support team will not be returned.

 

Review our Product-Specific Handling Instructions for full details

 

 

3. Pack

ASUS recommends you use the following packing materials to safely package your product:

Packing bags

Buffer material

Heavy-duty cardboard boxes

Thread seal tape

Direct-to-product wrap

Padding in and between boxes

Double-sided corrugated cardboard

Strong, durable adhesive

 

 

 

 

Bubble wrap

 

Non-woven fabric

Foam padding

 

Bubble wrap

 

Retainer boxes to secure product

Product box to encase product

 

Outer box to encase product box

Must be larger in every dimensions:

With retainer boxes: +1.5–2in (4–5cm)

Without retainer boxes: +3–4in (8–10cm)

 

Wide thread seal tape

2-3in width recommended

 

 

Use ASUS-recommended packing materials. The best resources to ship your product are protective packing wrap, buffer, and heavy-duty box materials that are comparable to the original product packaging. Please note that we do not advise you to use your original retail box, as any packaging sent with your product will not be returned to you.

 

Protect your product using bubble wrap or non-woven fabric. If you do not have retainer boxes to secure your product in place during transit, we recommend wrapping it in at least 3 inches (8 cm) of bubble wrap on all sides of the product. If you do use retainer boxes, non-woven fabric will work well to protect it from abrasions.

 

Secure packaging with additional padding and outer box. Once your product is safely packaged with buffer materials inside a product box, we recommend packing it in an outer box with an additional 3 to 4 inch layer of foam or bubble wrap on all sides of the product box for shipping.

 

Seal your shipment with wide, thread seal tape. With your product box secured within an outer box, we recommend to seal your shipment with thread seal tape wide enough to exceed at least 2 inches (5cm) on both sides of the box.

 

Test your package by gently shaking it. If the products inside your packaging shake, include more buffer materials or retainer boxes. Confirm that the product does not shake before preparing for shipment. If any damage is found on the product, it will not be covered by warranty.

 

4. Ship

Write your RMA number on the outer box of your shipment. This helps our repair team quickly and easily identify your product for repair.

 

Purchase a shipping label with a tracking number. ASUS recommends only using trackable shipping options and that you retain a copy of your tracking number for your records.

 

Confirm shipment address. Verify that your shipping label is properly addressed to our ASUS Repair Center. Incorrect addresses will result in significant service delays.

 

Consider purchasing an ASUS Approved Shipping Label. For the best shipping experience, ASUS is proud to offer you approved shipping labels in partnership with FedEx. These labels offer simplicity and convenience at exclusive, fixed pricing for every product we support. Expedited shipping also available.

 

Purchase an ASUS Approved Shipping Label from ASUS Support

 

 

5. Review

ASUS IS NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR LOSS OF DATA. All or some data may be lost during the inspection or repair process. You are responsible for backing up all data BEFORE sending your product to ASUS. ASUS' AFFILIATES AND CONTRACTORS ARE NOT RESPONSIBLE FOR LOSS OF ANY DATA.

 

ASUS DOES NOT RETURN ORIGINAL PARTS IF REPLACEMENT PARTS ARE NEEDED. ASUS will not return the original part, if it is being replaced. The product must be sent in the original factory state and should not be returned with any parts that may have been upgraded or modified. We will not guarantee return of any original parts after repair. This may result in the loss of data; for example, if your hard drive needs to be replaced. You are responsible for backing up all data BEFORE you send your product to ASUS. ASUS' AFFILIATES AND CONTRACTORS ARE NOT RESPONSIBLE FOR RETURNING ORIGINAL PARTS IF THEY ARE BEING REPLACED.

 

ASUS IS NOT RESPONSIBLE FOR THIRD PARTY SOFTWARE/OUTSIDE INSTALLED OUTSIDE OF ORIGINAL MANUFACTURER'S SPECIFICATIONS. Repair may result in third party software being deleted or otherwise affected.

 

ALL OTHER ACCESSORIES SENT IN WITH YOUR RETURN AND NOT LISTED ABOVE WILL NOT BE RETURNED TO YOU. This includes but is not limited to: user manuals, software, original retail box, I/O shields, and stands/bases for display products. As well as non-ASUS products such as: CPU, Memory, After-market Heatsink/Fans, or other components, memory cards, etc. Customers requesting accessories to be returned will be responsible for shipping cost.